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  • All HBS Web  (1,081)
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    • News  (353)
    • Research  (567)
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Show Results For

  • All HBS Web  (1,081)
    • People  (4)
    • News  (353)
    • Research  (567)
    • Multimedia  (3)
  • Faculty Publications  (126)
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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 16 Dec 2011
  • Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

business but also as a determinant of wealth and poverty, they will find a way back to becoming leading participants in the debates over the fundamental question of what makes an economy grow. 2. Innovation. Business historians have long... View Details
Keywords: by Geoffrey Jones & Walter Friedman
  • 25 Mar 2014
  • First Look

First Look: March 25

  Publications August 2013 Palgrave Macmillan The Political Economy of Empire in the Early Modern World By: Reinert, Sophus A., and Pernille Røge, eds. Abstract—This volume recasts our understanding of the practical and theoretical... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2010
  • What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

is) a disconnect between the identity (employees) experience in their workplace and the identity valued in their organizations' business models." Dr. Kervokian asks, "What exactly is the new American dream ?" Mark Clark... View Details
Keywords: by Jim Heskett
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

markets allow the backward linkages between foreign and domestic firms to turn into FDI spillovers. Our calibration exercises indicate that a) holding the extent of foreign presence constant, financially well-developed economies View Details
Keywords: Sean Silverthorne
  • 18 Jun 2007
  • Op-Ed

Leveling the Executive Options Playing Field

together, they can be overwhelming and, frankly, mind-numbing. While my comments below are much more nuanced, I thought I would begin with a thought experiment that I've found helpful for simplifying the relevant issues. Imagine if you... View Details
Keywords: by Mihir Desai
  • 13 Oct 2010
  • First Look

First Look: October 13, 2010

countries, we show that prosocial spending is consistently associated with greater happiness. To test for causality, we conduct experiments within two very different countries (Canada and Uganda) and show that spending money on others has... View Details
Keywords: Sean Silverthorne
  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

increasing savings, reduce gas consumption) but does not want to make them. This intrasubjective tension between "multiple selves" has been referred to as a "want/should" conflict. In four experiments we show that... View Details
Keywords: Sean Silverthorne
  • 30 Apr 2012
  • Research & Ideas

India’s Ambitious National Identification Program

India's economy is enjoying robust growth with an expanding middle class. But the country, which has 22 official languages, also has its share of huge challenges: widespread poverty with 75 million homeless people, insufficient access to... View Details
Keywords: by Dina Gerdeman
  • 30 Mar 2010
  • First Look

First Look: March 30

judgment tasks and underweighting of rare events in decisions from experience. The current paper presents three laboratory experiments and a field study that explore this pattern. The results suggest that the overestimation and... View Details
Keywords: Sean Silverthorne
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

As the information economy emerges and technology transforms "business-as-usual," senior-level executives need to understand the "big picture" of how IT impacts their entire organization—from top to bottom. The HBS... View Details
Keywords: by Staff
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

evaluated less negatively than harmful actions carried out directly? Four experiments examine the moral psychology of indirect agency. Experiment 1 reveals effects of indirect agency under conditions... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

forthcoming New York: Palgrave Macmillan New Perspectives on the History of Political Economy By: Fredona, Robert, and Sophus A. Reinert, eds. Abstract—This volume offers a snapshot of the resurgent historiography of political View Details
Keywords: Sean Silverthorne
  • 03 Sep 2013
  • First Look

First Look: September 3

studying the impact of Craigslist, a website providing classified-advertising services, on local U.S. newspapers. We exploit temporal and geographical variation in Craigslist's entry to show that newspapers with greater reliance on classified-ad revenue View Details
Keywords: Sean Silverthorne
  • 23 Jan 2008
  • First Look

First Look: January 23, 2008

a question related to whether the poor should be helped by the government or if they should help themselves, while the measure of luck is the share of the oil industry in the state's economy multiplied by the price of oil. The correlation... View Details
Keywords: Martha Lagace
  • 09 Jan 2006
  • Research & Ideas

Rebuilding Commercial Real Estate

staple. And the Japanese, buoyed by a strong economy and low interest rates at home, swept in to buy up trophy properties at almost any asking price. "The total effect of all that money and lack of focus on the intrinsic economics of... View Details
Keywords: by Roger Thompson; Construction; Real Estate
  • 23 Aug 2004
  • Research & Ideas

New Challenges for Long-Term Investors

companies, which in turn are linked to the overall performance of the economy. There is an inherent uncertainty about the future prospects of these companies and the economy which does not go away at any investment horizon. Thus stocks... View Details
Keywords: by Ann Cullen
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

online discount vouchers, a new marketing tool that offers consumers large discounts when they prepay for participating merchants' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2010
  • First Look

First Look: March 16

Carlile Publication:Academy of Management Learning & Education 8, no. 2 (2009) Abstract Some in the Academy have questioned the usefulness of case studies in teaching sound management theory (Shugan 2006). Our research and experience... View Details
Keywords: Martha Lagace
  • 22 Jan 2013
  • First Look

First Look: Jan. 22

physical experience of weight is associated with the emotional experience of guilt and thus that weight intensifies the experience of guilt. Across four studies, we found that... View Details
Keywords: Sean Silverthorne
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