email - Publications - Faculty & Research

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

Startup Marketplace for Used Furniture The Twofold Effect of Customer Retention in Freemium Settings Beyond Pajamas: Sizing Up the Pandemic Shopper Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Rachel Layne

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images generated by Midjourney and Adobe Firefly, artificial intelligence tools View Details

Keywords: by Jay Fitzgerald; Technology

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

Corp. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge Don't Ignore Your Employees' Misery—TAKE Control Feedback or ideas to share? View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

31 Mar 2023
Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

Innovation Can Amazon Remake Health Care? A Rare Find in Health Care: A Simple Solution to Racial Inequity Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/JazzIRT View Details

Keywords: by Kasandra Brabaw; Insurance; Health

21 Feb 2023
Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

they actually use it.” Researchers divided the walkers into two groups and paid participants up to $40 for every 200,000 steps. The study tracked participants’ daily steps for about two months. One group received an email the day before... View Details

Keywords: by Scott Van Voorhis

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

from COVID-19: The Business Skills Doctors Need Why American Health Care Needs Its Own SEC Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/JohnnyGreig View Details

Keywords: by Rachel Layne; Health

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

like. “It’s presumably making workers happier and more productive, and helping their communities and their organizations,” he says. Related reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to... View Details

Keywords: by Kara Baskin

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

illustrative and by no means inclusive. The majority of companies do not, however, fall into the HCHP camp. Despite many differences in industry, products, and strategy, the companies and their leaders employ common principles and values," says Beer. For our View Details

Keywords: by Martha Lagace

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and which will be most responsive to email campaigns, information that firms can use to improve marketing strategy and return on investment. “Companies are leaving money on the table,” says Ascarza, because they don’t know how to use most... View Details

Keywords: by Kristen Senz; Retail; Service

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

Network Platforms Population Interference in Panel Experiments Managers, Here’s How to Bond with New Hires Remotely Related reading from the Working Knowledge Archives Professional Networks in China and America Feedback or ideas to share? View Details

Keywords: by Michael Blanding

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Set Tech Hubs: How Software Brought Talent and Prosperity to New Cities Is A/B Testing Effective? Evidence from 35,000 Startups Related reading from the Working Knowledge Archives Schumpeterian Competition and Diseconomies of Scope: Illustrations from the Histories of... View Details

Keywords: by Lane Lambert; Information Technology; Technology

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

importance of collaboration. Leaders often wish they could improve the way they collaborate, starting with how they approach working with others, she says. “Leaders tend to dominate the conversation; they don’t listen and shut down others’ ideas,” Gino wrote in a... View Details

Keywords: by Kristen Senz

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

appeared in the Harvard Gazette. You Might Also Like: Will Challenged Amazon Tweak Its Retail Model Post-Pandemic? A Rare Find in Health Care: A Simple Solution to Racial Inequity Post-COVID Health Care: More Screens, Less Red Tape? Feedback or ideas to share? View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

28 Feb 2023
Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

of the Future: Finding the Next World Leaders in Higher Ed Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/sturti View Details

Keywords: by Michael Blanding

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

get disrupted and then blended with your personal life as you begin working from home. The colleagues you usually run into at the office will no longer be down the hall, and the normal meetings and email threads that occupy your days may... View Details

Keywords: by Dina Gerdeman

16 Mar 2023
Research & Ideas

Why Business Travel Still Matters in a Zoom World

Zoom works great. If you’re meeting a colleague who lives in Beijing or South Korea, and you’re both culturally and temporally distant, those face-to-face meetings still have value,” Choudhury says. You Might Also Like: Does Hybrid Work Actually Work? Insights from... View Details

Keywords: by Kara Baskin; Air Transportation

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production... View Details

Keywords: by Rachel Layne; Aerospace

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

that are dangerous being released to the public.” You Might Also Like: Can Amazon Remake Health Care? Post-COVID Health Care: More Screens, Less Red Tape? A Rare Find in Health Care: A Simple Solution to Racial Inequity Feedback or ideas to share? View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

Publications