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- All HBS Web
(2,570)
- People (2)
- News (490)
- Research (1,705)
- Events (3)
- Multimedia (9)
- Faculty Publications (948)
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- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
WeMaintain, an elevator maintenance services platform that pairs elevator mechanics with property managers and parts suppliers, “revolutionizing customer experience and empowering mechanics.” “The HBS Club... View Details
Keywords: Margie Kelley
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single View Details
- 20 Sep 2013
- News
Connections Add Up
strategy and what will keep your customer coming back?—and he also took the time to know and understand me and help develop my confidence. It was a really great gift and something I try to emulate," she says. At CEE, the utility of the... View Details
- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products... View Details
Keywords: Elaine Gottlieb
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- 01 Jun 2014
- News
What’s Next
Knowledge, and more. For too many graduates this has not felt personal or convenient enough given the busy lives they lead. The web, of course, offers new and intriguing possibilities; as we refine our ability to customize content based... View Details
- 13 Nov 2020
- News
Insatiably Curious
college, Ma worked as a project manager at Hewlett-Packard (HP), where she first realized she had an interest in business. “I had this insatiable curiosity about HP’s customers and the company’s competition,” she recalls. “I also found... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
provide more efficient and customized services. What are some of the changes in the Admissions area? This year we are putting more resources into marketing - both to the world in general and, in particular, to underrepresented groups that... View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
without it. Poindexter: I talk a lot to my customers about what life is like without electricity. And one of the most profound things that they said to me was, "Life without electricity, you're always rushing." And it's because you have... View Details
- 01 Jun 2004
- News
Luxe Redux
Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer View Details
- 01 Jun 2006
- News
Faculty Research Online
video games are all examples of multisided markets, where firms need to get two or more distinct groups of customers on the same platform or place. Assistant Professor Andrei Hagiu discusses this new field of business research and why it... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
medical innovations. Jessica Beck and Marcela Sapone (both MBA 2015) launched the automated “personal butler” service Hello Alfred in a crowded on-demand marketplace. The service corrals other on-demand... View Details
- 01 Oct 2001
- News
Ready for Takeoff: Web Portal Enters Second Phase
After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong View Details
- 01 Oct 1999
- News
Eight Among Many: Kenneth A. Goldman
recognition in the field I was pursuing." Today, as CFO of a hot new Internet company called Excite@Home, the self-described "introspective" executive is getting plenty of attention. Goldman is busy helping Excite@Home become what he hopes will soon be the Internet and... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details
- 01 Mar 2015
- News
We Have Liftoff
phone, see your bill, and pay in seconds with SplitNGo. No app required. When your workday ends: When it finally gets slow at our pilot restaurant, and we get to head home after busing tables and talking to customers all night. Your... View Details
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
employer would be interested. —Harry McCracken (AMP 114, 1994) A highly competitive market with one-year sales cycles on the one hand; a pilot customer in a less-competitive niche with a massive opportunity to create value for insurers on... View Details
Keywords: Jen McFarland Flint
- 10 Dec 2010
- News
Notes from the Trenches
was critical in getting the ball rolling for Relay Rides, a service allowing customers to rent neighborhood cars from private owners by the hour or by the day. (Clark also got some “Air Time” in the December... View Details