confidence - Publications - Faculty & Research

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

sellers rate one another, providing rankings that bolster users' confidence in the system. Sellers with consistently good evaluations attain PowerSeller status; those with bad evaluations are excluded from future transactions.... View Details

Keywords: by Marco Iansiti & Roy Levien

26 Mar 2020
Research & Ideas

7 Leadership Principles for Managing in the Time of Coronavirus

uncertain situation. Confidence. You have to be calm, but not still-water calm. You have to project confidence that you’re going to be able to see this through successfully, with a minimum amount of hurt to the company, but also to all of... View Details

Keywords: by John A. Quelch; Health

05 Jun 2009
What Do You Think?

What Does Slower Economic Growth Really Mean?

bad . Quantitative metrics serve as best indicators when they are based on qualitative platforms." Along this line, Ken Ackerman reminded us that "Growth is a product of confidence we spend too little time measuring the mood of... View Details

Keywords: by Jim Heskett; Financial Services; Construction; Real Estate

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

You have to project confidence that you’re going to be able to see this through successfully, with a minimum amount of hurt to the company, but also to all of the stakeholders who are relying on your leadership to get them through the... View Details

Keywords: by Sean Silverthorne

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

Tactics, deal design, and set-up are three crucial components of the most effective negotiations. Yet many negotiators focus only on the tactical part, running the risk of undermining their own best interests. How can you negotiate more skillfully and View Details

Keywords: by Martha Lagace

15 Dec 2021
Research & Ideas

The 10 Most Popular Articles of 2021

rules for senior managers trying to forge a new hybrid path. 10. When Your Nerves Get the Best of You, Change the Narrative Anxiety can hobble even the most confident leaders. Francesca Gino offers three strategies that she uses to turn... View Details

Keywords: by Danielle Kost

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

from Toyota can confidently distribute a tremendous amount of responsibility to the people who actually do the work, from the most senior, expeirenced member of the organization to the most junior. This is accomplished because of the... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

23 Apr 2018
Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

well, too. Sponsorship is a pretty new concept, but it’s becoming more popular, especially in professional service firms.” Sponsorship programs are meant to boost confidence among protégés, increasing the likelihood that they will compete... View Details

Keywords: by Carmen Nobel

06 Nov 2008
Op-Ed

Selling Out The American Dream

zero. Consumer confidence has plummeted with the value of 401(k) plans and retirement nest eggs. Retail sales fell 1.2 percent in September, double the expected decline. Car sales are at a fifteen-year low. And credit card defaults look... View Details

Keywords: by John Quelch

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

period we are in today, had witnessed a dramatic loss of confidence in business and American institutions more generally. In 1968, 70 percent of the public thought business tried to strike a fair balance between profits and the public... View Details

Keywords: by Carla Tishler

18 May 2016
Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

word “taguan.” The researchers banked on the notion that most people have never heard of a taguan, which, FYI, is a type of East Indian flying squirrel. If participants claimed to have solved the taguan jumble correctly, the researchers View Details

Keywords: by Carmen Nobel

31 Jan 2007
HBS Case

When Good Teams Go Bad

win." Chemistry seems to be the difference between Coach P's more talented varsity boat and his upstart JVs. Embarrassing losses to the JVs have the varsity crew members dispirited and complaining about one another. Confidence is... View Details

Keywords: by Garry Emmons

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

and the department's overall direction. Even John Cho had nodded in response to some of Barton's remarks. His resolute actions had also gained him the confidence of the company's senior leadership. In meetings of that group, Barton's... View Details

Keywords: by Martha Lagace

Teaching Interest

MBA Elective Curriculum-- Competing Through Business Models

By: Ramon Casadesus-Masanell

The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

Keywords: Business Model; Strategy; Competitive Strategy

January 2016
Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey

This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details

Citation

Educators

Purchase

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

majority and laggards. While instilling confidence is important, it’s equally important to be clear about how and where to get vaccinated and the convenience of the process. Simplicity and transparency in the enrollment process is... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

possible that the employee was still confident that he would win the case because he did not trust the executive or the firm's record keeping. How could the executive educate the employee regarding his prospects for winning in court?... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

Gran a y Montero (the oldest and largest construction company in Peru) We propose reputation can be an antecedent that allows firms to engage in change. We suggest that reputation, at its core, provides stability; maintaining a favorable reputation engenders... View Details