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  • All HBS Web  (522)
    • News  (99)
    • Research  (346)
  • Faculty Publications  (137)

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  • All HBS Web  (522)
    • News  (99)
    • Research  (346)
  • Faculty Publications  (137)
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  • March 2009
  • Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
  • September 1998 (Revised September 1998)
  • Teaching Note

Wisconsin Central Ltd. Railroad and Berkshire Partners Series TN

By: Michael C. Jensen and Brian Barry
Teaching Note for (9-190-062), (9-190-070), and (9-891-509). View Details
Keywords: Rail Industry
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Jensen, Michael C., and Brian Barry. "Wisconsin Central Ltd. Railroad and Berkshire Partners Series TN." Harvard Business School Teaching Note 899-050, September 1998. (Revised September 1998.)
  • 2002
  • Other Unpublished Work

What's a Director to Do?

By: Michael C. Jensen and Joseph Fuller
Keywords: Decision Making
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Jensen, Michael C., and Joseph Fuller. "What's a Director to Do?" Harvard NOM Research Paper, October 2002.
  • 1982
  • Chapter

Reflections on the Corporation as a Social Invention

By: Michael C. Jensen and William H. Meckling
Keywords: Business Ventures
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Jensen, Michael C., and William H. Meckling. "Reflections on the Corporation as a Social Invention." In Controlling the Giant Corporation: A Symposium, edited by Robert Hessen. Rochester, NY: University of Rochester, Graduate School of Management, Center for Research in Government Policy and Business, 1982. (Reprinted in the Midland Corporate Finance Journal, Vol. 1, No. 3 (autumn 1983); reprinted in International Institute for Economic Research Reprint Paper 18 (November 1983).)
  • 1995
  • Working Paper

The Nature of Man

By: Michael C. Jensen and William H. Meckling
Citation
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Jensen, Michael C., and William H. Meckling. "The Nature of Man." Harvard Business School Working Paper, No. 95-011, January 1995.
  • 23 Mar 2010
  • First Look

First Look: March 23

United States. In recent years, however, this centralized approach to the collection and analysis of adverse events through doctor-initiated case reports has been superseded by innovative, though episodic, pharmacoepidemiological studies... View Details
Keywords: Martha Lagace
  • 08 Jul 2014
  • First Look

First Look: July 8

plans-epitomized by the ubiquitous 401(k)-which transfer the investment risk from the company to the employee. With that transfer has come a dangerous shift in investment focus, argues Nobel Laureate Robert View Details
Keywords: Carmen Nobel
  • June 2022
  • Article

Conservatism Gets Funded? A Field Experiment on the Role of Negative Information in Novel Project Evaluation

By: Jacqueline N. Lane, Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan and Karim R. Lakhani
The evaluation and selection of novel projects lies at the heart of scientific and technological innovation, and yet there are persistent concerns about bias, such as conservatism. This paper investigates the role that the format of evaluation, specifically information... View Details
Keywords: Project Evaluation; Innovation; Knowledge Frontier; Information Sharing; Negativity Bias; Projects; Innovation and Invention; Information; Knowledge Sharing
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Lane, Jacqueline N., Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan, and Karim R. Lakhani. "Conservatism Gets Funded? A Field Experiment on the Role of Negative Information in Novel Project Evaluation." Management Science 68, no. 6 (June 2022): 4478–4495.
  • 20 Nov 2012
  • First Look

First Look: November 20

their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W. Toffel Publication:Georgetown... View Details
Keywords: Sean Silverthorne
  • 2003
  • Chapter

What's a Director to Do?

By: Michael C. Jensen and Joseph Fuller
Keywords: Managerial Roles; Decision Making
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Jensen, Michael C., and Joseph Fuller. "What's a Director to Do?" In Best Practice: Ideas and Insights from the World's Foremost Business Thinkers, edited by Tom Brown and Robert Heller. Cambridge, MA: Perseus Publishing, 2003.
  • 1995
  • Chapter

U.S. Corporate Governance: Lessons from the 1980s

By: Michael C. Jensen and Donald Chew
Keywords: Corporate Governance; United States
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Jensen, Michael C., and Donald Chew. "U.S. Corporate Governance: Lessons from the 1980s." In The Portable MBA in Investment, edited by P. Bernstein. New York: John Wiley & Sons, 1995. (Abridged version published in Theory of the Firm: Governance, Residual Claims, and Organizational Forms, (Harvard University Press, 2000).)
  • June 1991 (Revised November 1996)
  • Supplement

Fighton, Inc. (B)

By: Michael C. Jensen and Karen Wruck
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Jensen, Michael C., and Karen Wruck. "Fighton, Inc. (B)." Harvard Business School Supplement 391-265, June 1991. (Revised November 1996.)
  • September 1990 (Revised November 1996)
  • Case

Fighton, Inc. (A)

By: Michael C. Jensen and Karen Wruck
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Jensen, Michael C., and Karen Wruck. "Fighton, Inc. (A)." Harvard Business School Case 391-056, September 1990. (Revised November 1996.)
  • 1972
  • Chapter

Random Walks and Technical Theories: Some Additional Evidence

By: George A. Benington and Michael C. Jensen
Keywords: Mathematical Methods
Citation
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Benington, George A., and Michael C. Jensen. "Random Walks and Technical Theories: Some Additional Evidence." In Security Evaluation and Portfolio Analysis, edited by E. Elton and M. Gruber. Prentice Hall, 1972. (Also published in Journal of Finance (May 1970) and Investment Management: Some Readings, J. Lorie and R. Brealey, Editors (Praeger Publishers, 1972).)
  • 2003
  • Chapter

What's a Director to Do?

By: Joseph B. Fuller and Michael C. Jensen
Citation
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Fuller, Joseph B., and Michael C. Jensen. "What's a Director to Do?" In Best Practice: Ideas and Insights from the World’s Foremost Business Thinkers, edited by Tom Brown and Robert Heller, 243–250. Basic Books, 2003.
  • 1992
  • Chapter

Specific and General Knowledge and Organizational Structure

By: Michael C. Jensen and William H. Meckling
Keywords: Organizational Structure; Knowledge
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Jensen, Michael C., and William H. Meckling. "Specific and General Knowledge and Organizational Structure." In Contract Economics, edited by L. Werin and H. Wijkander. Oxford, U.K.: Blackwell Publishers, 1992. (Reprinted in Journal of Applied Corporate Finance, (Fall 1995) and Michael C. Jensen, Foundations of Organizational Strategy, (Harvard University Press, 1998).)
  • 28 Jan 2014
  • First Look

First Look: January 28

predict the future, with the aim of profiting from their forecasts. This book chronicles the lives and careers of the men who defined this first wave of economic fortune tellers, men such as Roger Babson, Irving Fisher, John Moody, C. J.... View Details
Keywords: Sean Silverthorne
  • November 1991
  • Case

Newhall Land and Farming Co. (A)

By: James I. Cash Jr. and Michael C. Jensen
Keywords: Agriculture and Agribusiness Industry
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Cash, James I., Jr., and Michael C. Jensen. "Newhall Land and Farming Co. (A)." Harvard Business School Case 192-049, November 1991.
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success.... View Details
Keywords: Dina Gerdeman
  • 1972
  • Chapter

Risk and the Discount Rate for Public Investment

By: Michael C. Jensen and Martin J. Bailey
Keywords: Risk and Uncertainty; Investment; Public Sector
Citation
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Jensen, Michael C., and Martin J. Bailey. "Risk and the Discount Rate for Public Investment." In Studies in the Theory of Capital Markets, edited by M. C. Jensen. New York: Praeger, 1972.
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