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- Faculty Publications (137)
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- All HBS Web (522)
- Faculty Publications (137)
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- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
- September 1998 (Revised September 1998)
- Teaching Note
Wisconsin Central Ltd. Railroad and Berkshire Partners Series TN
By: Michael C. Jensen and Brian Barry
Teaching Note for (9-190-062), (9-190-070), and (9-891-509). View Details
Keywords: Rail Industry
- 2002
- Other Unpublished Work
What's a Director to Do?
By: Michael C. Jensen and Joseph Fuller
Keywords: Decision Making
Jensen, Michael C., and Joseph Fuller. "What's a Director to Do?" Harvard NOM Research Paper, October 2002.
- 1982
- Chapter
Reflections on the Corporation as a Social Invention
By: Michael C. Jensen and William H. Meckling
Keywords: Business Ventures
Jensen, Michael C., and William H. Meckling. "Reflections on the Corporation as a Social Invention." In Controlling the Giant Corporation: A Symposium, edited by Robert Hessen. Rochester, NY: University of Rochester, Graduate School of Management, Center for Research in Government Policy and Business, 1982. (Reprinted in the Midland Corporate Finance Journal, Vol. 1, No. 3 (autumn 1983); reprinted in International Institute for Economic Research Reprint Paper 18 (November 1983).)
- 23 Mar 2010
- First Look
First Look: March 23
United States. In recent years, however, this centralized approach to the collection and analysis of adverse events through doctor-initiated case reports has been superseded by innovative, though episodic, pharmacoepidemiological studies... View Details
Keywords: Martha Lagace
- 08 Jul 2014
- First Look
First Look: July 8
plans-epitomized by the ubiquitous 401(k)-which transfer the investment risk from the company to the employee. With that transfer has come a dangerous shift in investment focus, argues Nobel Laureate Robert View Details
Keywords: Carmen Nobel
- June 2022
- Article
Conservatism Gets Funded? A Field Experiment on the Role of Negative Information in Novel Project Evaluation
By: Jacqueline N. Lane, Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan and Karim R. Lakhani
The evaluation and selection of novel projects lies at the heart of scientific and technological innovation, and yet there are persistent concerns about bias, such as conservatism. This paper investigates the role that the format of evaluation, specifically information... View Details
Keywords: Project Evaluation; Innovation; Knowledge Frontier; Information Sharing; Negativity Bias; Projects; Innovation and Invention; Information; Knowledge Sharing
Lane, Jacqueline N., Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan, and Karim R. Lakhani. "Conservatism Gets Funded? A Field Experiment on the Role of Negative Information in Novel Project Evaluation." Management Science 68, no. 6 (June 2022): 4478–4495.
- 20 Nov 2012
- First Look
First Look: November 20
their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W. Toffel Publication:Georgetown... View Details
Keywords: Sean Silverthorne
- 2003
- Chapter
What's a Director to Do?
By: Michael C. Jensen and Joseph Fuller
Jensen, Michael C., and Joseph Fuller. "What's a Director to Do?" In Best Practice: Ideas and Insights from the World's Foremost Business Thinkers, edited by Tom Brown and Robert Heller. Cambridge, MA: Perseus Publishing, 2003.
- 1995
- Chapter
U.S. Corporate Governance: Lessons from the 1980s
By: Michael C. Jensen and Donald Chew
Jensen, Michael C., and Donald Chew. "U.S. Corporate Governance: Lessons from the 1980s." In The Portable MBA in Investment, edited by P. Bernstein. New York: John Wiley & Sons, 1995. (Abridged version published in Theory of the Firm: Governance, Residual Claims, and Organizational Forms, (Harvard University Press, 2000).)
- June 1991 (Revised November 1996)
- Supplement
Fighton, Inc. (B)
By: Michael C. Jensen and Karen Wruck
Jensen, Michael C., and Karen Wruck. "Fighton, Inc. (B)." Harvard Business School Supplement 391-265, June 1991. (Revised November 1996.)
- September 1990 (Revised November 1996)
- Case
Fighton, Inc. (A)
By: Michael C. Jensen and Karen Wruck
Jensen, Michael C., and Karen Wruck. "Fighton, Inc. (A)." Harvard Business School Case 391-056, September 1990. (Revised November 1996.)
- 1972
- Chapter
Random Walks and Technical Theories: Some Additional Evidence
By: George A. Benington and Michael C. Jensen
Keywords: Mathematical Methods
Benington, George A., and Michael C. Jensen. "Random Walks and Technical Theories: Some Additional Evidence." In Security Evaluation and Portfolio Analysis, edited by E. Elton and M. Gruber. Prentice Hall, 1972. (Also published in Journal of Finance (May 1970) and Investment Management: Some Readings, J. Lorie and R. Brealey, Editors (Praeger Publishers, 1972).)
- 2003
- Chapter
What's a Director to Do?
By: Joseph B. Fuller and Michael C. Jensen
Fuller, Joseph B., and Michael C. Jensen. "What's a Director to Do?" In Best Practice: Ideas and Insights from the World’s Foremost Business Thinkers, edited by Tom Brown and Robert Heller, 243–250. Basic Books, 2003.
- 1992
- Chapter
Specific and General Knowledge and Organizational Structure
By: Michael C. Jensen and William H. Meckling
Jensen, Michael C., and William H. Meckling. "Specific and General Knowledge and Organizational Structure." In Contract Economics, edited by L. Werin and H. Wijkander. Oxford, U.K.: Blackwell Publishers, 1992. (Reprinted in Journal of Applied Corporate Finance, (Fall 1995) and Michael C. Jensen, Foundations of Organizational Strategy, (Harvard University Press, 1998).)
- 28 Jan 2014
- First Look
First Look: January 28
predict the future, with the aim of profiting from their forecasts. This book chronicles the lives and careers of the men who defined this first wave of economic fortune tellers, men such as Roger Babson, Irving Fisher, John Moody, C. J.... View Details
Keywords: Sean Silverthorne
- November 1991
- Case
Newhall Land and Farming Co. (A)
By: James I. Cash Jr. and Michael C. Jensen
Keywords: Agriculture and Agribusiness Industry
Cash, James I., Jr., and Michael C. Jensen. "Newhall Land and Farming Co. (A)." Harvard Business School Case 192-049, November 1991.
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success.... View Details
Keywords: Dina Gerdeman
- 1972
- Chapter
Risk and the Discount Rate for Public Investment
By: Michael C. Jensen and Martin J. Bailey
Jensen, Michael C., and Martin J. Bailey. "Risk and the Discount Rate for Public Investment." In Studies in the Theory of Capital Markets, edited by M. C. Jensen. New York: Praeger, 1972.