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    • News  (231)
    • Research  (491)
    • Multimedia  (7)
  • Faculty Publications  (67)

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  • All HBS Web  (809)
    • News  (231)
    • Research  (491)
    • Multimedia  (7)
  • Faculty Publications  (67)
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  • 31 May 2017
  • What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

In 1997, a young entrepreneur visited a class at Harvard Business School taught by my colleague, Len Schlesinger. The class discussed a case based on the visitor’s fledgling online retailing company that had rapidly expanded sales to $100... View Details
Keywords: by James Heskett; Retail
  • 01 May 2019
  • What Do You Think?

What Should the Leadership of YouTube Do?

littleny Can YouTube’s Users Help the Company Deal With Its “Moral” Problem?* This month’s mini-case described the dilemma faced by Susan Wojcicki, CEO of YouTube: how far to promote “sustainability,” viewership, and (to some) free speech... View Details
Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

There’s a feeling among many business leaders that culture is both everything and nothing. That it’s squishy and can’t be quantified. That it’s nice to have until something more urgent gets in the way [read: all the time]. Author James L. View Details
Keywords: by Avery Forman
  • 06 May 2002
  • What Do You Think?

What’s Driving the “New Marketing?”

Summing Up Respondents to my column about the tenets of new strategic marketing by and large projected the view that new strategic marketing, as propounded by the authors of the new book, Marketing Moves: A... View Details
Keywords: by James Heskett
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

learn how to navigate a business world dominated by new technology. Thanks to even newer technologies that enable us to stream, store, and access everything digital, we now have at our disposal a new arsenal of techniques and... View Details
Keywords: by James Heskett
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

report to you succeed, I think it’s pretty hard to lead with anything other than humility and vulnerability.” Dfallah said, “I believe candor, humility and trust are core values for visionary companies ” Michael H. added, “For several years, I’ve been advocating a... View Details
Keywords: by James Heskett
  • 05 Feb 2001
  • What Do You Think?

Do MBA Programs Face “The Innovator’s Dilemma”?

Summing Up The verdict of those responding to the column on the threat of the "disruptive technology" represented by online distance learning for in-class, onsite MBA programs is in. In your opinion, the trend represents an... View Details
Keywords: by James Heskett
  • 06 Mar 2006
  • What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

Google ended its service to China, China would respond by creating its own version of Google." Jack Carpenter advised, "If an organization is serious about doing business in China, it must 'ride out' all government restrictions.... View Details
Keywords: by James Heskett; Technology
  • 08 Jan 2001
  • What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

described by Michael Porter is being fragmented by organizations; value addition ... is taking place in numerous forms ..." Their comments reflected the general assumptions among respondents that... View Details
Keywords: by James Heskett
  • 04 May 2016
  • What Do You Think?

What Does Boaty McBoatface Tell Us About Brand Control on the Internet?

When Should Control Over a Brand Be Ceded to the Public? The verdict is in. Our hardly scientific poll has endorsed the name of Boaty McBoatface for the new research vessel being commissioned by the UK’s National Environment Research... View Details
Keywords: by James Heskett; Advertising
  • 06 Sep 2017
  • What Do You Think?

Summing Up: What Are the Limits of CEO Activism?

with outspoken banking executives, argued that, “Silence may be both a more eloquent statement and a more intelligent one ” CEOs and other high-profile people “do a service by restraining their knee-jerks and shutting their mouths.” RCD... View Details
Keywords: by James Heskett
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

government involvement was an issue. Regardless of the vehicle for achieving it, there was little optimism that we would be seeing a significant incremental effort soon. As I read your responses, a question crossed my mind: In light of the findings and conclusions... View Details
Keywords: by James Heskett; Construction
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

AI oversight and regulation. At least that’s the impression created by a small sample of comments on this month’s column. Sandeep made the case for an AI czar. “Any public servant is accountable to you and me and we can fire him and find... View Details
Keywords: by James Heskett; Technology
  • 03 Feb 2003
  • What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

thought that there was a place in the business school curriculum for the teaching of topics that provide a context for subsequent action. Dr. B. V. Krishnamurthy summed up this view by saying, "...whether we can 'teach' the craft of... View Details
Keywords: by James Heskett
  • 02 Jun 2003
  • What Do You Think?

What Can Aspiring Leaders Be Taught?

given to broader success factors which are ethical and value centered, are or certainly can be detrimental to the society they serve ...." A more acerbic point of view was offered by Mark Anton: "The area of ethics and values is... View Details
Keywords: by James Heskett
  • 05 Apr 2004
  • What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

Summing Up In the end, M&A is about buying more volume. It is a flawed process, invented by brokers, lawyers, and super-sized, ego-based CEOs." With this comment, Ellis Baxter summed up the thinking of the majority of those... View Details
Keywords: by James Heskett
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

The more thoughtful of them provide a primer on applying the concept. Deborah Nixon's comment echoed several others when she said the idea has been around a long time in other forms, by other names. "The larger an organization... View Details
Keywords: by James Heskett; Retail
  • 07 Feb 2005
  • What Do You Think?

If You Blink, Will You Miss?

process." Steve Carnevale puts it more graphically: "I think blink is very dangerous. Read the book Fooled by Randomness. The author does a good job of explaining that our brain is great at pattern recognition, but not suited to... View Details
Keywords: by James Heskett
  • 31 Oct 2004
  • What Do You Think?

Should the Wisdom of Crowds Influence Our Thinking About Leadership?

the nature of leadership affirmed by the "wisdom of crowds" is clearly circumscribed, according to others. Jack Hughes, for example, says, "The Wisdom of Crowds has effectively shattered the narrow view that the right... View Details
Keywords: by James Heskett
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

"The best way to go about it in the corporate world is to have good leaders who can lead by example with positive and solution-oriented attitudes." Kevin Bowe added, "Attitudes can be learned, and winning behaviors... View Details
Keywords: by James Heskett
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