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  • 07 May 2013
  • First Look

First Look: May 7

Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of... View Details
Keywords: Carmen Nobel
  • 05 May 2009
  • First Look

First Look: May 5, 2009

Survive—Thrive: Leading Innovation in Good Times and Bad Authors:Lynda M. Applegate and Bruce Harreld Abstract Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global... View Details
Keywords: Martha Lagace
  • Web

Timothy C. Draper | Baker Library | Bloomberg Center | Harvard Business School

Howard E. Cox Greylock Michael Danzi US Labs William Donaldson Donaldson, Lufkin & Jenrette Timothy C. Draper Draper Fisher Jurvetson (DFJ) William H. Draper, III Draper Richards, L.P. T. J. Dermot Dunphy Sealed Air Charles Ellis... View Details
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

States, Neeley argues that an organization’s lingua franca is the catalyst by which all employees become some kind of “expat”(someone detached from their mother tongue or home culture). Through her unfettered access to the inner workings... View Details
Keywords: Carmen Nobel
  • August, 2022
  • Article

Billing and Insurance-Related Administrative Costs: A Cross-National Analysis

By: Barak D. Richman, Robert S. Kaplan, Japees Kohli, Dennis Purcell, Mahek Shah, Igna Bonfrer, Brian Golden, Rosemary Hannam, Will Mitchell, Daniel Cehic, Garry Crispin and Kevin A. Schulman
Billing and insurance-related costs are a significant source of wasteful health care spending in Organization for Economic Cooperation and Development nations, but these administrative burdens vary across national systems. We executed a microlevel accounting of these... View Details
Keywords: Health Care Costs; Administrative Costs; Cost; Health Care and Treatment; Health Industry
Related
  • 10 Mar 2021
  • News

Vision: A Unicorn Evolves

adopt new technology have been forced by circumstances to change their processes. “Outreach really created the category,” says Melissa Fisher (MBA 1998), who recently joined Outreach as CFO to help manage... View Details
Keywords: April White; entrepreneurship; technology; startups; leadership
  • 01 Dec 2014
  • News

Feedback

collapse.” It’s a very nice feel-good story, but how cell phones are going to bring a tribal culture dominated by religious extremism, corruption, repression of women, and a lack of access to education and commercial infrastructure into... View Details
Keywords: feedback
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success.... View Details
Keywords: Dina Gerdeman
  • 01 Jun 2016
  • News

Rethinking Housing in the Motor City

single-family houses—the largest strictly single-family housing market in the country,” Rhea explains. Lafayette Park, the Detroit neighborhood where he grew up in the 1970s, is one of the few exceptions. Populated with high rises and townhouses designed View Details
Keywords: April White
  • 29 Apr 2014
  • First Look

First Look: April 29

  Publications August 2013 Journal of Financial Economics X-CAPM: An Extrapolative Capital Asset Pricing Model By: Barberis, Nicholas, Robin Greenwood, Lawrence Jin, and Andrei Shleifer Abstract—Survey evidence suggests that many investors form beliefs about future... View Details
Keywords: Sean Silverthorne
  • Web

Thomas Stemberg | Baker Library | Bloomberg Center | Harvard Business School

Howard E. Cox Greylock Michael Danzi US Labs William Donaldson Donaldson, Lufkin & Jenrette Timothy C. Draper Draper Fisher Jurvetson (DFJ) William H. Draper, III Draper Richards, L.P. T. J. Dermot Dunphy Sealed Air Charles Ellis... View Details
  • 01 Dec 2017
  • News

Global Perspectives

Shih, Robert and Jane Cizik Professor of Management Practice, who cochaired the one-week immersion with Dennis Campbell, Dwight P. Robinson Jr. Professor of Business Administration. “We started with a very basic question: ‘What should we... View Details
  • March 2016 (Revised May 2020)
  • Technical Note

A Brief Note on Global Antitrust

By: Dennis Yao, David Yoffie, Eric Baldwin, Daniel Fisher and Rachel Salisbury
This brief note explores the critical antitrust legal and policy issues facing managers, especially in the world of technology. View Details
Keywords: Anti-trust; Monopoly; Policy; Law; Global Range; Technology
Related
  • 01 Jun 2008
  • News

Happy Birthday, HBS

the party’s pièce de résistance in January. Dias built the plywood and Styrofoam superstructure, and Bernardo oversaw creation of the confectionary facade. It measured 6’x 5’x 2’ (minus the cupola). Banquet managers Catherine DiChiara (green jacket) and Heather View Details
Keywords: Centennial; Business Schools & Computer & Management Training; Educational Services
  • Web

Frank Batten | Baker Library | Bloomberg Center | Harvard Business School

Howard E. Cox Greylock Michael Danzi US Labs William Donaldson Donaldson, Lufkin & Jenrette Timothy C. Draper Draper Fisher Jurvetson (DFJ) William H. Draper, III Draper Richards, L.P. T. J. Dermot Dunphy Sealed Air Charles Ellis... View Details
  • 01 Jun 2009
  • News

Alumni Books

Perilous Waters, Sunken Ships, and the True Story of the Legendary Wrecker Captains by Dennis M. Powers (MBA ’69) (Amacom) Powers tells the story of a group of 19th- and 20th-century men known as “wreckers,”... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Dec 2010
  • News

Breakthrough Insights

Breakthrough Insights, a special lifelong-learning program exclusively for HBS alumni, will be held March 30–April 2 at the School. With George Fisher Baker Jr. Professor of Business Administration Carl Kester as faculty chair, the... View Details
  • 21 Nov 2017
  • News

Rushing Yards

Gazette. Howard knows the game well, having played high school football in Plano, Texas, before his recruitment to the Air Force Academy by head coach Fisher DeBerry, who told Howard he wanted to help him... View Details
  • Web

Hakeem Belo-Osagie | Baker Library | Bloomberg Center | Harvard Business School

Howard E. Cox Greylock Michael Danzi US Labs William Donaldson Donaldson, Lufkin & Jenrette Timothy C. Draper Draper Fisher Jurvetson (DFJ) William H. Draper, III Draper Richards, L.P. T. J. Dermot Dunphy Sealed Air Charles Ellis... View Details
  • 01 Oct 1999
  • News

Running on empty

the gallon or so of gasoline that typically remains in a car's fuel system even when the gas gauge reads empty, SpareTank becomes flammable, and presto, you're on your way. "It's one of the great problem-solving products of all time," said View Details