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  • February 2005 (Revised March 2005)
  • Background Note

Simple Regression Mathematics

By: Frances X. Frei and Dennis Campbell
Describes the underlying mathematics of regression. View Details
Keywords: Mathematical Methods
Related
  • November 2004
  • Teaching Note

G.G. Toys (TN)

By: Dennis Campbell and Susan L. Kulp
Teaching Note to (9-105-005). View Details
Keywords: Accounting Industry
Related
  • November 2001 (Revised October 2017)
  • Supplement

Store24 (B): Service Quality and Employee Skills

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Customer Satisfaction; Employees; Service Delivery; Retail Industry
Related
  • August 2018
  • Article

Virtual Issue on Empirical Management Accounting Research

By: Margaret Abernethy and Dennis Campbell
Keywords: Management Accounting; Management Accounting And Control Systems; Accounting
Related
  • November 2010 (Revised December 2010)
  • Case

LG Display

By: Dennis Campbell and Rui Lu
Keywords: Manufacturing Industry
Related
  • April 2008 (Revised October 2008)
  • Supplement

TD Canada Trust (B): Linking the Service Model to the P&L

By: Dennis Campbell and Brent Kazan
Keywords: Profit; Banks and Banking; Banking Industry
Related
  • January 2020 (Revised June 2020)
  • Case

Handelsbanken: Going Digital

By: Dennis W. Campbell and Kerry Herman
Related
  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (B): Customer Retention (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for [602095]. View Details
Keywords: Customers; Banks and Banking; Customer Focus and Relationships; Banking Industry
Related
  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (A): Customer Profitability (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for 602104. View Details
Keywords: Customers; Profit; Banks and Banking; Banking Industry
Related
  • June 2001 (Revised July 2001)
  • Case

Boston Lyric Opera

By: Robert S. Kaplan and Dennis Campbell
The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance... View Details
Keywords: Balanced Scorecard; Strategic Planning; Arts; Growth and Development Strategy; Governing and Advisory Boards; Fine Arts Industry; Massachusetts
Related
  • September 2009
  • Article

A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement

By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill

Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details

Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement
Related
  • April 2008
  • Teaching Note

Managing Service Operations: The Managerial Research Design Process

By: Frances X. Frei and Dennis Campbell
Keywords: Service Operations; Management
Related
  • April 2006
  • Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
Related
  • February 2005 (Revised November 2006)
  • Background Note

Using Data Desk for Statistical Analysis

By: Frances X. Frei and Dennis Campbell
Describes how to use the Data Desk software package to perform statistical analysis. View Details
Keywords: Mathematical Methods
Related
  • September 2004 (Revised April 2005)
  • Case

G.G. Toys

By: Dennis Campbell and Susan L. Kulp
This case highlights issues of management accounting and includes a review of product costing, excess capacity, variance analysis, and scrap costs. View Details
Keywords: Product; Cost Accounting; Financial Management
Related
  • November 2001 (Revised October 2017)
  • Supplement

GuestFirst Hotel (B): Taking Advantage of Panel Data

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Accommodations Industry
Related
  • October 2001 (Revised October 2017)
  • Supplement

Pilgrim Bank (B): Customer Retention

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Customer Relationship Management; Banking Industry
Related
  • April 2016 (Revised January 2017)
  • Case

Bank of Taiwan

By: Dennis Campbell and Dawn H. Lau
Keywords: Taiwan
Related
  • March 2006 (Revised April 2008)
  • Teaching Note

GuestFirst Hotel (TN) (A) and (B)

By: Frances X. Frei and Dennis Campbell
Keywords: Accommodations Industry
Related
  • 24 Apr 2012
  • First Look

First Look: April 24

mitigate these frictions. Read the paper: http://www.hbs.edu/research/pdf/09-116.pdf Sustainable Cities: Oxymoron or the Shape of the Future? Authors:Robert G. Eccles, Annissa Alusi, Amy C. Edmondson, and Tiona Zuzul Publication:Chap. 18 in Infrastructure... View Details
Keywords: Carmen Nobel