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  • All HBS Web  (648)
    • News  (121)
    • Research  (418)
    • Multimedia  (12)
  • Faculty Publications  (313)

Show Results For

  • All HBS Web  (648)
    • News  (121)
    • Research  (418)
    • Multimedia  (12)
  • Faculty Publications  (313)
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  • May–June 2025
  • Article

What People Get Wrong About Psychological Safety

By: Amy C. Edmondson and Michaela J. Kerrissey
Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and... View Details
Keywords: Leadership; Organizational Culture; Employees; Interpersonal Communication
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Edmondson, Amy C., and Michaela J. Kerrissey. "What People Get Wrong About Psychological Safety." Harvard Business Review 103, no. 3 (May–June 2025): 52–59.
  • December 2020 (Revised October 2021)
  • Supplement

Responsive Working at PepsiCo UK (B)

By: Amy C. Edmondson and Nancy Boghossian Staples
Supplements the (A) case. View Details
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Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (B)." Harvard Business School Supplement 621-077, December 2020. (Revised October 2021.)
  • 2012
  • Dictionary Entry

Learning from Failure

By: Mark D. Cannon and Amy C. Edmondson
Failure is defined as an outcome that deviates from expected and desired results. Learning from failure describes processes and behaviors through which individuals, groups and organizations gain accurate and useful insights from failures and modify future behaviors,... View Details
Keywords: Learning From Failure; Failure; Learning; Behavior; Organizational Change and Adaptation
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Cannon, Mark D., and Amy C. Edmondson. "Learning from Failure." In Encyclopedia of the Sciences of Learning, edited by Norbert M. Seel, 1859–1863. New York: Springer, 2012.
  • 2011
  • Working Paper

The Importance of Work Context in Organizational Learning from Error

By: Lucy H. MacPhail and Amy C. Edmondson
This paper examines the implications of work context for learning from errors in organizations. Prior research has shown that attitudes and behaviors related to error vary between groups within organizations but has not investigated or theorized the ways in which... View Details
Keywords: Judgments; Learning; Business Processes; Organizational Culture; Failure; Performance Improvement; Opportunities; Complexity
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MacPhail, Lucy H., and Amy C. Edmondson. "The Importance of Work Context in Organizational Learning from Error." Harvard Business School Working Paper, No. 11-074, January 2011.
  • April 2006 (Revised April 2008)
  • Teaching Note

YUM! Brands, Inc: A Corporate Do-Over (TN)

By: Frances X. Frei and Amy C. Edmondson
Keywords: Food and Beverage Industry
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Frei, Frances X., and Amy C. Edmondson. "YUM! Brands, Inc: A Corporate Do-Over (TN)." Harvard Business School Teaching Note 606-108, April 2006. (Revised April 2008.)
  • March 2003 (Revised March 2003)
  • Teaching Note

Intermountain Health Care (TN)

By: Richard M.J. Bohmer and Amy C. Edmondson
Teaching Note for (9-603-066). View Details
Keywords: Health Industry; Utah
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  • 2006
  • Working Paper

When Learning and Performance Are at Odds: Confronting the Tension

By: Sara J. Singer and Amy C. Edmondson
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Singer, Sara J., and Amy C. Edmondson. "When Learning and Performance Are at Odds: Confronting the Tension." Harvard Business School Working Paper, No. 07-032, November 2006.
  • 2002
  • Article

Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior

By: A. L. Tucker and Amy C. Edmondson
Keywords: Management; Health; Problems and Challenges; Behavior
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Tucker, A. L., and Amy C. Edmondson. "Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior." Advances in Health Care Management 3 (2002): 87–113.
  • 15 Mar 2011
  • First Look

First Look: March 15

tax policy. Teams and Team Effectiveness in Health Services Organizations Authors:Bruce J. Fried, Sharon Topping, and Amy C. Edmondson Publication:In Health Care Management:... View Details
Keywords: Sean Silverthorne
  • Article

The Integration of Psychological and Network Perspectives in Organizational Scholarship

By: Tiziana Casciaro, Sigal G. Barsade, Amy C. Edmondson, Cristina B. Gibson, David Krackhardt and Giuseppe Labianca
Although multiple disciplines have been applied to the study of organizations, organizational research is rarely interdisciplinary in the sense of two or more disciplines being linked in the joint analysis of organizational phenomena. The articles in this special issue... View Details
Keywords: Research; Organizations
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Casciaro, Tiziana, Sigal G. Barsade, Amy C. Edmondson, Cristina B. Gibson, David Krackhardt, and Giuseppe Labianca. "The Integration of Psychological and Network Perspectives in Organizational Scholarship." Special Issue on the Psychology of Organizational Networks. Organization Science 26, no. 4 (July–August 2015): 1162–1176.
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

Organizational Learning from Error Authors:Lucy H. MacPhail and Amy C. Edmondson Publication:In Errors in Organizations, edited by D. Hoffman and... View Details
Keywords: Sean Silverthorne
  • November 2021 (Revised May 2025)
  • Teaching Plan

Responsive Working at PepsiCo UK (A), (B), and (C)

By: Amy C. Edmondson
This teaching plan is designed to be used in conjunction with the case “Responsive Working at PepsiCo UK (A) and (B)” HBS product numbers 621076 and 621077 to help faculty deepen students’ comprehension of business issues and energize classroom discussion. View Details
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Edmondson, Amy C. "Responsive Working at PepsiCo UK (A), (B), and (C)." Harvard Business School Teaching Plan 622-047, November 2021. (Revised May 2025.)
  • April 2018
  • Article

Extreme Teaming in an Uncertain World

By: Amy C. Edmondson
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Edmondson, Amy C. "Extreme Teaming in an Uncertain World." Life Science Leader (April 2018).
  • Article

Big Teaming for Audacious Innovation

By: Amy C. Edmondson
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Edmondson, Amy C. "Big Teaming for Audacious Innovation." Design Intelligence Quarterly 23 (Third Quarter 2017): 16–18.
  • March 2017 (Revised April 2017)
  • Module Note

Community Values and Learning Culture Agreement

By: Amy C. Edmondson
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Edmondson, Amy C. "Community Values and Learning Culture Agreement." Harvard Business School Module Note 617-054, March 2017. (Revised April 2017.)
  • October 2009
  • Supplement

Charlie Eitel, CEO, Simmons - 2003

By: Amy C. Edmondson
Keywords: Management Teams
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Edmondson, Amy C. "Charlie Eitel, CEO, Simmons - 2003." Harvard Business School Video Supplement 610-703, October 2009.
  • June 2008 (Revised December 2010)
  • Teaching Note

Turnaround at the VHA (TN) (A) & (B)

By: Amy C. Edmondson
Teaching Note for [608061] and [608062]. View Details
Keywords: Business Strategy
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Edmondson, Amy C. "Turnaround at the VHA (TN) (A) & (B)." Harvard Business School Teaching Note 608-176, June 2008. (Revised December 2010.)
  • September 2003 (Revised March 2004)
  • Teaching Note

Safe to Say at Prudential Financial (TN)

By: Amy C. Edmondson
Teaching Note to (9-603-093). View Details
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Edmondson, Amy C. "Safe to Say at Prudential Financial (TN)." Harvard Business School Teaching Note 604-021, September 2003. (Revised March 2004.)
  • 1997
  • Working Paper

Learning When It's Safe: A Group-level Investigation of Antecedents and Consequences of Learning Behavior

By: Amy C. Edmondson
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Edmondson, Amy C. "Learning When It's Safe: A Group-level Investigation of Antecedents and Consequences of Learning Behavior." Harvard Business School Working Paper, No. 97-069, March 1997.
  • 2002
  • Working Paper

Control Systems for Customer Behavior

By: Frances X. Frei, Amy C. Edmondson and Corey Hajim
Citation
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Frei, Frances X., Amy C. Edmondson, and Corey Hajim. "Control Systems for Customer Behavior." Harvard Business School Working Paper, No. 03-039, October 2002.
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