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Show Results For
- All HBS Web
(2,293)
- People (15)
- News (745)
- Research (674)
- Events (5)
- Multimedia (107)
- Faculty Publications (250)
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- 18 Mar 2008
- Working Paper Summaries
Modeling Expert Opinions on Food Healthiness: A Nutrition Metric
- January 2013
- Article
Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges
A long analytic tradition has explored the challenge of productively synchronizing "internal" with "external" negotiations, with a special focus on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work... View Details
Keywords: James Baker; Internal Negotiation; Dispute Resolution; Bargaining; Two-level Games; Negotiation; Germany; United States
Sebenius, James K. "Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges." Negotiation Journal 29, no. 1 (January 2013): 7–21.
- 13 Oct 2015
- First Look
October 13, 2015
2015 Chapel Hill, NC: University of North Carolina Press Shadow Cold War: The Sino-Soviet Competition for the Third World By: Friedman, Jeremy Abstract—The conflict between the United States and the Soviet Union during the Cold War has long been understood in a global... View Details
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
consultants who provide advice on changing an organization’s culture generally estimate that the chances of success are low, typically one in three or four attempts. Those odds aren’t encouraging. But what isn’t clear in those statistics... View Details
Keywords: by James Heskett
- 15 Feb 2022
- Book
When Working Harder Doesn’t Work, Time to Reinvent Your Career
want.” And a piece of advice for corporations: Value and hire for wisdom in the C-suite and on boards. Companies should elevate “modern elders” to the highest ranks of companies, Brooks says. As for his first passion, the French horn,... View Details
Keywords: by Avery Forman
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 23 Nov 2021
- Book
What It Takes to Build an Organizational Culture That Wins
cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote settings. The book is peppered... View Details
Keywords: by Avery Forman
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
confidence to act decisively in the face of considerable ambiguity by seeking the advice of one or more "expert counselors," i.e. highly experienced executives who can serve as a confidante and a sounding board for various... View Details
Keywords: by Michael A. Roberto
- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
platform finds a formula that works, it needs to distill the formula into principles, catalysts, and a to-do list to transfer the formula to managers it hires to expand in different regions or industry verticals.” His advice to startups:... View Details
- 02 May 2023
- What Do You Think?
How Should Artificial Intelligence Be Regulated—if at All?
advice while spreading misinformation based on deliberately inaccurate source material? Given the level of uncertainty about AI’s future use, there is a growing concern about its unfettered development. Several weeks ago, a thousand... View Details
- 11 Aug 2022
- Research & Ideas
When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?
“Work hard, and you’ll be successful.” How often do we tell children that the key to success is putting forth effort? That advice might seem like admirable inspiration to encourage kids to work hard as they pursue their goals. However,... View Details
- 12 May 2021
- Book
The Hard Truth About Being a CEO
looks like,” he says. Here, Fubini explains five key pieces of advice for business leaders. 1. Avoid half-truths and misperceptions “When you are an advisor to an organization, as I was for three decades,” he says, “this is one that... View Details
Keywords: by Michael Blanding
- 2015
- Article
Free at Last, Now What: The Soviet and Chinese Attempts to Offer a Roadmap for the Post-Colonial World
By: Jeremy Friedman
This article seeks to understand the motivations behind the People's Republic of China's attempt to present an alternative development model for the post-colonial world and challenge Soviet leadership in the international communist movement in mid-1960s. When the wave... View Details
Keywords: Development Economics; Business and Government Relations; China; United States; Soviet Union
Friedman, Jeremy. "Free at Last, Now What: The Soviet and Chinese Attempts to Offer a Roadmap for the Post-Colonial World." Modern China Studies [Dang dai Zhongguo yan jiu] 22, no. 1 (2015): 259–292.
- March 2015
- Case
Clifford Chance: Women at Work
By: Boris Groysberg, Katherine Connolly and Stephanie Marton
It was October 2013, and global law firm Clifford Chance was coming under fire for the second time in less than a year for reputedly failing to provide a supportive work environment for its female associates. A memo entitled "Speaking Effectively" was just issued to... View Details
Keywords: Women; Law; Fairness; Employee Relationship Management; Retention; Human Capital; Organizational Culture; Performance Expectations; Work-Life Balance; Public Opinion; Problems and Challenges; Legal Services Industry; United States
Groysberg, Boris, Katherine Connolly, and Stephanie Marton. "Clifford Chance: Women at Work ." Harvard Business School Case 415-038, March 2015.
- 12 Sep 2023
- Research & Ideas
How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify
How can financial planners expand their businesses as their core population ages and young investors flirt with novel financial products like cryptocurrency? The most profitable path forward is to follow the very advice they often give... View Details
- 09 Dec 2002
- Research & Ideas
Unilever—A Case Study
powder, coinciding with the advent of the washing machine. In the same year, Lever's agreement with a New York agent to sell its soap everywhere beyond New England was abandoned and a new sales organization was established. Finally, in the mid-1920s, Countway launched,... View Details
- Research Summary
Social Learning
One major area of my research is social learning: the ways and extent to which people discover what they want and need from the behavior and opinions of others. Social learning takes many forms. Probably most obvious is word of mouth—the advice and... View Details
- 09 Aug 2011
- First Look
First Look: August 9
by reconstructing what some of those anticipations were. Power, Competitiveness, and Advice Taking: Why the Powerful Don't Listen Authors:L.P. Tost, F. Gino, and R. Larrick Publication:,Organizational Behavior and Human Decision Processes... View Details
Keywords: Sean Silverthorne
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
May 2017 American Economic Review: Papers and Proceedings Immigration and the Rise of American Ingenuity By: Akcigit, Ufuk, John Grigsby, and Tom Nicholas Abstract—We build on the analysis in Akcigit, Grigsby, and Nicholas (2017) by using U.S. patent and census data to... View Details
Keywords: Sean Silverthorne