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  • All HBS Web  (1,052)
    • People  (1)
    • News  (224)
    • Research  (604)
    • Events  (10)
    • Multimedia  (6)
  • Faculty Publications  (153)
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  • Research Summary

Overview

By: Ashley V. Whillans
Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
  • 01 Feb 2023
  • What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

at prescribed times or days of the week. According to Stanford economist Nicholas Bloom, who has studied remote work for years, totally remote workers constituted 15 percent of the US workforce as of early 2023, with another 30 percent... View Details
Keywords: by James Heskett
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

question the status quo and consider alternative ways of doing business. This sense of "organizational unease" was encouraged by Humana's CEO-founder, who twice before had shifted the company's course to a brand-new industry. As the company's integrated View Details
Keywords: by Stuart C. Gilson
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 09 Nov 2021
  • Research & Ideas

The Simple Secret of Effective Mentoring Programs

companies would be better off making mentoring mandatory for all new workers since that would yield much higher productivity and performance gains, the researchers say. "You have to make the program apply to... View Details
Keywords: by Jay Fitzgerald
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

Dunlap sold off several businesses, retaining for the time being the core consumer products business. He moved the head office out of Scott's longtime corporate building and into a much smaller building near his home in Florida. The... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

around town, firms operating in these types of highly competitive environments need to maintain strong internal linkages between units and create a culture of collaboration among workers across distances, according to the working paper... View Details
Keywords: by Dina Gerdeman
  • 10 Dec 2021
  • Research & Ideas

Truth Be Told: Unpacking the Risks of Whistleblowing

things, they can resolve it internally more quickly and in a more efficient way than if it goes to regulators. Although we don’t study this, I think it could also empower employees to feel ownership of the company because they’re helping in the overall growth and View Details
Keywords: by April White
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

When the supply of the probiotic drinks dwindled due to the Yakult factory shutting down and the Yakult Ladies ran out of products to deliver, some decided on their own to deliver water and instant noodles to their customers, for free.... View Details
Keywords: by Dina Gerdeman
  • 01 Oct 2013
  • First Look

First Look: October 1

Taylan, Elie Ofek, Oded Koenigsberg, and Eyal Biyalogorsky Abstract—This paper studies the strategic interaction between firms producing strictly complementary products. With strict complements, a consumer derives positive utility only when both View Details
Keywords: Sean Silverthorne
  • 25 Nov 2019
  • Research & Ideas

When Your Passion Works Against You

the right context, this intense positive energy can act like a gravitational pull that sucks in other workers to invest their time and support, ultimately contributing toward the success of the idea. “Passion, like a smile, is... View Details
Keywords: by Dina Gerdeman
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

grants workers the flexibility to choose where to work and live, could be a win-win for companies and employees. The pre-pandemic study that we conducted at the United States Patent Office documents 4.4 percent View Details
Keywords: by Kristen Senz
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

advice to restaurant owners, staff, investors, and patrons that we offer below. How did it deteriorate so quickly? Restaurants are universally labor intensive—by any productivity metric they rank among the least View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 02 Jul 2018
  • Research & Ideas

Corporate Tax Cuts Don't Increase Middle Class Incomes

productivity; and then workers need to capture those productivity gains through higher wages. “What we find is that’s not the case,” Rouen says. “We have seen corporate profits rise and unemployment fall to... View Details
Keywords: by Roberta Holland
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

suppliers' production processes—whether it be their pollution emissions, the human rights of their workers, or the pay and safety conditions under which their workers operate. Wal-Mart's recent initiatives... View Details
Keywords: by Martha Lagace
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

much more likely to remain in an organization, leading directly to fewer hires from outside the organization," Heskett writes in the book. "This, in turn, results in lower wage costs for talent; lower recruiting, hiring, and training costs; and higher View Details
Keywords: by Sean Silverthorne
  • 26 May 2022
  • HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

and political issues,” says Nien-hê Hsieh, the Kim B. Clark Professor of Business Administration at HBS, who coauthored the case. Staking out a clear social position can actually help a company’s bottom line, boosting employee morale, making View Details
Keywords: by Avery Forman
  • 14 May 2008
  • Research & Ideas

Getting Down to the Business of Creativity

The diary findings also showed a positive carry-over effect in creativity and productivity, one day and even two days after a worker reported being in a good mood. So what can managers and entrepreneurs do to promote a healthy, positive... View Details
Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation
  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

Stanford’s Graduate School of Business. In studying 100 founders of Indian software companies, they found that those who exert more hands-on management—keeping close tabs on workers with regular evaluations, setting expectations, creating... View Details
Keywords: by Dina Gerdeman
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Behavior and Human Decision Processes. The benefits of talking it out Zlatev and colleagues conducted six studies involving a total of about 2,500 participants between 2018 and 2020. The results indicated that: Workers trust colleagues... View Details
Keywords: by Pamela Reynolds
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