Voice - Publications - Faculty & Research

Profile

Thomaz Galvao

voices from forty-three different cultures. I have to understand daily where their opinions and concerns are coming from. Daily, you find what resonates and what doesn’t resonate with others.” Outside the classroom, Thomaz collaborates... View Details

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

believe were, "Trust yourself. You know more than you think you do." If your instincts are telling you "Tread warily," then some of the advice in this book is relevant. If the little voice inside is saying, "Look,... View Details

Keywords: by Martha Lagace

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

things. After those first days, the moment had passed and other voices were crowding out his company’s messages. Leading in crisis is the real test for leaders. Zuckerberg failed his big test and will struggle to recover. Johnson has... View Details

Keywords: by Bill George; Technology; Food & Beverage

Profile

Brice Fodouop

advance his communication skills and find a network that shared his interests in Africa. “I was looking for a program where I could voice my opinions in front of a group of people,” he says. “How do you present ideas? How do you persuade... View Details

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

that people did not speak up about things they deemed important. Most of those were not 'bad news' things; to our surprise we found that people were reluctant to voice what they perceived to be good ideas, unless they were extraordinarily... View Details

Keywords: by Garry Emmons

Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

platform for purpose.” “The beauty industry is a $500 billion industry that's been built to make women feel that they should look a certain way or feel a certain way. We are looking to turn that on its head and give voice to the idea that... View Details

13 May 2013
Research & Ideas

How to Spot a Liar

tellers. Among the findings related to nonstrategic cues: On average, liars used more swear words than did truth tellers—especially in cases where the recipients voiced suspicion about the true amount of the endowment. "We think this... View Details

Keywords: by Carmen Nobel

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

work presentation or exams, may help you focus on concrete details of the future situation that you might otherwise overlook. In her book Giving Voice to Values, Mary Gentile offers a framework to help managers prepare for difficult... View Details

Keywords: by Sean Silverthorne

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

purpose were also suggested. Shann Turnbull, for example, would look for the presence of “’polycentric governance’ (that) requires adding the voices of stakeholder boards to create a basis for negotiating win-win solutions without... View Details

Keywords: by James Heskett

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

subsystems influences the direction and operations of the family company, as well as of the family. It is essential, therefore, that each subsystem has a defined role and a clear voice in the governance of the overall system. These three... View Details

Portrait Project

Taylor Wilson

hold my breath to say a word, and I jab back, claiming my voice with every blow. For the longest time, I tried to hide my stutter. I did not want to be perceived differently or have my capabilities questioned. I dodged eye contact in... View Details

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

non-financial goals in judging performance, or greater voice for employees? Or would it return us to a world of poison pill protection against takeovers, less say over corporate matters for shareholders, and slower-acting boards in the... View Details

Keywords: by James Heskett

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

group. But it’s not going to help us if we all can’t open, if none of us continue to exist.” "I think there’s been a disconnect between what people are willing to pay for a dinner out and what it’s actually costing restaurants to make and serve it.” Added Keller,... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

she prefer to be communicated with? Face-to-face? In writing? By voice mail or e-mail? How often? What kinds of decisions does he want to be involved in and where can you make the call on your own? How do your styles differ and what are... View Details

Keywords: by Michael Watkins

12 Nov 2001
Research & Ideas

The Three Components of Family Governance

family informed about these. Help the family reach decisions and speak with one voice about its goals. Keep the board of directors informed about family views about the company and maintain a dialogue with the board about key business... View Details

Web

Interviewing - Alumni

video stays steady. Dress for the interview as you would during an in-person interview. During a Phone Interview Consider standing up rather than sitting. Smile. Smiling affects your tone of voice and helps you demonstrate enthusiasm. You... View Details

Web

Generative AI - Alumni

hiring manager. Read more Of course, ChatGPT won’t replace the cover letter and resume writing process entirely. You should still spend time editing the text outputs for accuracy and to make sure your voice is present. Think of GPT as a... View Details

01 Mar 2024
News

Leading Businesses in a Web3 World

research and education around these ideas, ensuring our students are ready to lead in this new era of the internet. What is Web3? The Internet's Next Frontier Giving All Stakeholders a Voice Unlocking the Power of Community View Details

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

be afraid of sharing their opinion, insights, and concerns. A leader can start to shift the way employees think by framing the work ahead as a learning problem and making it clear that the group needs everyone's brains and voices in the... View Details

Publications