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Show Results For
- All HBS Web
(828)
- News (126)
- Research (568)
- Events (3)
- Multimedia (2)
- Faculty Publications (240)
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- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
Stage 1, the CEO leads the change agenda and drives it from the top to reinforce the mission, values and vision. Leadership sets the ambitious vision and stretch targets. In Stage 2, the executive leader validates the strategy map as an... View Details
Keywords: by Martha Lagace
- 17 Jan 2011
- Research & Ideas
Being the Boss
assumptions, and values as well. Authority cannot compel such change. Your Formal Authority Is Less Likely to Elicit People's Knowledge and Insight Every individual in an organization possesses knowledge, skills, and new ideas of... View Details
Keywords: by Carmen Nobel
- 07 Apr 2009
- First Look
First Look: April 7, 2009
would have otherwise been undertaken at home. These two tempting claims are found to have limited, if any, systematic support. Instead, modern welfare norms that capture the nature of multinational firm activity recommend a move toward... View Details
Keywords: Martha Lagace
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details
Keywords: by Robert S. Kaplan
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details
Keywords: by Laura Linard
- 11 Mar 2019
- Research & Ideas
Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?
there’s no one-size-fits-all strategy. Capturing a city’s unique spirit and complex tapestry requires a custom approach. That said, many of the branding rules that apply to soda, clothes, and cars, also apply to places: Understand the... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
uses examples and stories from dozens of high-performing managers and entrepreneurs. Is there one person, one quote, that you think most brilliantly captures the spirit of Think Outside the Building? Kanter: Doug Rauch, former president... View Details
Keywords: by Sean Silverthorne
- 11 Nov 2014
- First Look
First Look: November 11
the only solutions are to either recouple activities or rebalance to create and capture value (i.e., revenues) from both activities separately. Here, digital technologies can be seen as an instrument that... View Details
Keywords: Sean Silverthorne
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
worked out. It may have contributed to the thinking behind the “dot-com bubble,” which was characterized by a wave of IPOs for organizations built around the information economy, ballooning stock options, and new attitudes toward company View Details
Keywords: by James Heskett
- 05 Jul 2011
- First Look
First Look: July 5
monetize online access to content. Programming changes, new advertising strategies, and deals via online distribution platforms are presented as means to capture the value of online video consumption.... View Details
Keywords: Sean Silverthorne
- 20 Dec 2011
- First Look
First Look: December 20
for firms to capture value in a modular system. This paper brings together the theory of modularity from the engineering and management literatures with the modern economic theory of property rights and... View Details
Keywords: Carmen Nobel
- 10 Mar 2021
- Research & Ideas
Key to Doing Your Best at Work? Be Yourself
to feel welcome and valued at work. Francesca Gino: So often, when we talk about good, indifferent, or inclusive workplaces, we think about the conditions that each of us can create to foster a more inclusive environment, whether we’re... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
similar amounts of technology. The common pattern was that the majority of customers in those markets had changing needs and wants, and their behavior was changing. Kost: Many of the companies you’ve studied gained a foothold in the market by View Details
- 15 Jul 2014
- First Look
First Look: July 15
and (f) profitability ratios. We show that SBPs are not constrained by standard industry classification and are more dynamic, pliable, and concentrated. We also show that co-search intensity captures the degree of similarity between... View Details
Keywords: Carmen Nobel
- 15 Mar 2011
- First Look
First Look: March 15
failed to address important measurement and valuation issues that have arisen in the past 40 years of practice. This gap is illustrated with missed opportunities in risk measurement and management and the estimation of the fair value of... View Details
Keywords: Sean Silverthorne
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
that health care organizations typically fail to analyze or make changes even when people are well aware of failures. Whether medical errors or simply problems in the work process, few hospital organizations dig deeply enough to understand and View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 12 Nov 2012
- Research & Ideas
Pay Workers More So They Steal Less
However, higher wages could also be unrelated to theft if honesty only depended on the workers' moral values, if workers were unaware of wages paid by the competition, or if they overlooked wage deviations by reassessing the value of... View Details
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
from the crowd of more experienced users and are therefore able to better capture value from using the goods. Data on firm contributions to open source software (OSS), an important crowdsourced public good,... View Details
Keywords: Dina Gerdeman
- 16 Jun 2009
- First Look
First Look: June 16
a valuation objective, are critical features of an economic GAAP. We recognize the advantage of using fair values in circumstances where these are based on observable prices in liquid secondary markets, but caution against expanding fair... View Details
Keywords: Martha Lagace
- 10 Jan 2022
- Research & Ideas
How to Get Companies to Make Investments That Benefit Everyone
it to capture the benefit of doing something good for the planet on its balance sheet. Reduce the participation cost like FOSS does. Free and open source software allows newer individuals to contribute in ways other than writing code,... View Details
Keywords: by Lane Lambert