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  • 2025
  • Working Paper

Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning

By: Liangzong Ma, Ta-Wei Huang, Eva Ascarza and Ayelet Israeli
Reinforcement learning (RL) offers potential for optimizing sequences of customer interactions by modeling the relationships between customer states, company actions, and long-term value. However, its practical implementation often faces significant challenges.... View Details
Keywords: Dynamic Policy; Deep Reinforcement Learning; Representation Learning; Dynamic Difficulty Adjustment; Latent Variable Models; Customer Relationship Management; Customer Value and Value Chain; Foreign Direct Investment; Analytics and Data Science
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  • 20 Oct 2015
  • First Look

October 20, 2015

broadly consistent with theory. Quantitatively, the network-based propagation is larger than the direct effects of the shocks. We also show quantitatively large effects from the geographic network, capturing the fact that the local... View Details
Keywords: Sean Silverthorne
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Measure Outcomes & Cost ... Measure Outcomes & Cost for Every Patient Measurement of outcomes and... View Details

    Overcrowded – Designing Meaningful Products in a World Awash with Ideas

    We live in a world awash with ideas. Thanks to the web and to powerful ideation approaches such as open innovation, design thinking, or crowdsourcing, organizations have today easy access to an unprecedented amount of novel concepts. In this context, what... View Details

    • 16 Oct 2018
    • First Look

    New Research and Ideas, October 16, 2018

    Complementary goods have more value when used together than separately. Complementarity may be strong or weak. Strong complements are specific and unique goods that have no value (or greatly diminished... View Details
    Keywords: Dina Gerdeman
    • 2021
    • Working Paper

    Issue Salience and Political Stereotypes

    By: Pedro Bordalo, Marco Tabellini and David Yang
    U.S. voters exaggerate the differences in attitudes held by Republicans and Democrats on a range of socioeconomic and political issues, and higher perceived polarization is associated with greater political engagement and affective polarization. In this paper, we... View Details
    Keywords: Politics; Stereotypes; Belief Distortions; Model; Government and Politics; Public Opinion; Values and Beliefs
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    • 26 Sep 2023
    • Book

    Digital Strategy: A Handbook for Managing a Moving Target

    to the new digital context. ” Enthusiasts and advocates of the digital revolution would submit that digital transformation changes everything, from product design to how value is built and captured in the... View Details
    Keywords: by Dina Gerdeman; Information Technology; Technology
    • February 1999
    • Case

    Volant Skis

    By: Steven C. Wheelwright and Matt Verlinden
    Volant brought innovation to the ski equipment industry in 1989 by developing a stainless steel ski. He claimed the skis could turn more easily, could hold an edge in icy conditions, and were more stable than aluminum or fiberglass skis. The company's "soft-flex"... View Details
    Keywords: Change Management; Technological Innovation; Growth and Development Strategy; Operations; Product Development; Performance Improvement; Quality; Corporate Strategy; Value Creation
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    • Web

    Corporate Strategy - Institute For Strategy And Competitiveness

    of business units . More about business unit strategy Creating Corporate Value Added In diversified companies, corporate leaders can enhance competitive advantage by capturing synergies and harnessing fit... View Details
    • 18 Dec 2018
    • First Look

    New Research and Ideas, December 18, 2018

    to offline media, which made attribution modeling more difficult. Decisions pertaining to product extensions, channel expansion beyond DTC e-commerce, and geographic expansion were also on the table to prove that Hubble's customer value... View Details
    Keywords: Dina Gerdeman
    • Web

    Behavioral Finance & Financial Stability

    variation in value across banks. Variation in productivity is driven by differences across banks in technology, customer demographics, and market power. Their findings suggest that there is significant heterogeneity in banks’ ability to... View Details
    • 14 May 2018
    • Research & Ideas

    Amazon vs. Whole Foods: When Cultures Collide

    Jamie_Hall Amazon’s acquisition of Whole Foods last August was the corporate equivalent of mixing tap water with organic extra virgin olive oil. You’d be hard-pressed to find two companies with more different value propositions. Even so,... View Details
    Keywords: by Michael Blanding; Food & Beverage
    • 04 Dec 2012
    • First Look

    First Look: December 4

    capturing value in modular systems. We illustrate each of the major strategies with examples from practice. Download the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1971203 The View Details
    Keywords: Carmen Nobel
    • 23 Jan 2024
    • Book

    More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

    Two years after non-fungible tokens (NFTs) captured the attention of artists, celebrities, and brands, debate still rages over their value. But NFTs could be poised to make a comeback in 2024, argues Scott Duke Kominers, the Sarofim-Rock... View Details
    Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services
    • 03 May 2011
    • First Look

    First Look: May 3

    MBA: Business Education at a Crossroads Authors:Srikant M. Datar, David A. Garvin, and Patrick Cullen Publication:Journal of Management Development 30, no. 5 (2011) Abstract The paper seeks to examine major challenges facing MBA programs and to argue that they will... View Details
    Keywords: Sean Silverthorne
    • 14 Oct 2008
    • Research & Ideas

    Should You Bring Advertising Expertise In-House?

    agreements with outside agencies, large advertisers are in a stronger bargaining position than are smaller advertisers to capture the size-related economies available to independent agencies. Consistent with this line of reasoning, our... View Details
    Keywords: by Sarah Jane Gilbert; Advertising
    • Web

    Policies, Rules & Guidelines | About

    make accessible a common set of such University rules for campus space use. Campus Vehicular Access Access to campus roadways between Kresge Way Gate (Kresge Way near Soldiers Field Park apartments) and Harvard Way Gate (Harvard Way & North Harvard Street). View Details
    • Web

    Measuring Sentiment & Expectations - Behavioral Finance & Financial Stability

    Data Measuring Sentiment & Expectations Download Data Set in Excel Credit Market Sentiment: High Yield Share Greenwood and Hanson developed the High Yield Share as a measure of credit market sentiment . The measure takes on high values... View Details
    • Web

    Finance - Faculty & Research

    represent customer states, these data often contain noise or irrelevant information, obscuring the true customer states. Second, existing state construction techniques focus primarily on summarizing characteristics related to short-term values, rather than View Details
    • 17 Jan 2023
    • In Practice

    8 Trends to Watch in 2023

    As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
    Keywords: by Avery Forman