Publications

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

30 Aug 2017
News

The Surprising Power of Online Experiments

16 May 2013
Working Paper Summaries

Marketplace or Reseller?

Keywords: by Andrei Hagiu & Julian Wright; Retail

07 Oct 2009
Working Paper Summaries

Specific Knowledge and Divisional Performance Measurement

Keywords: by Michael C. Jensen & William H. Meckling

17 Oct 2016
HBS Case

Business Solutions That Help Cut Food Waste

As much as 40 percent of food grown in the United States for human consumption is wasted. Source: Eivaisla After decades of wasteful food practices, where perfectly good food is discarded even as poverty keeps many families hungry,... View Details

Keywords: by Dina Gerdeman; Food & Beverage

02 Sep 2002
Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

Sarbanes-Oxley Act is another. Q: What noteworthy differences do you see between the way multinationals operate in the United Kingdom as opposed to the United States? A: There... View Details

Keywords: by Sarah Jane Johnston & Martha Lagace

March 2009 (Revised May 2011)
Case

Addleshaw-Goddard LLP

By: Robert G. Eccles, Amy C. Edmondson and James Weber

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details

Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

September 2010 (Revised December 2010)
Supplement

Enman Oil, Inc. (E)

By: David F. Hawkins

Company pursues ways to reduce its debt to equity ratio by resorting to off balance sheet debt transactions. View Details

Keywords: Energy Sources; Capital Structure; Financial Statements; Energy Industry; Mining Industry; United States

September 2010 (Revised December 2010)
Supplement

Enman Oil, Inc. (C)

By: David F. Hawkins

Company pursues ways to reduce its debt to equity ratio by resorting to off balance sheet debt transactions. View Details

Keywords: Energy Sources; Capital Structure; Financial Statements; Energy Industry; Mining Industry; United States

Research Summary

Overview

Dr. Burch’s research focuses on capitalism, work, and gender in the twentieth-century United States. Her work reinterprets the history of direct selling by placing it at the center, rather than on the margins, of narratives about advanced capitalism. Examining the... View Details

Keywords: Business History; Political Economy; Labor History; Gender; Marketing; Sales Force Management; Direct Sales; United States

13 Nov 2007
Research & Ideas

Six Steps for Reinvigorating America

of opportunity, America could instead be closing it down—unless we create a positive agenda to renew the American spirit," she writes in the book's introduction. Kanter believes America at the start of the 21st century has lost its View Details

Keywords: by Sean Silverthorne

December 2014 (Revised August 2015)
Case

Muñoz Group: Sustaining Global Vertical Integration Through Innovation

By: Jose B. Alvarez and Annelena Lobb

Muñoz Group, which supplied supermarket chains and food distribution chains around the world with fruit, flowers, juice and ice cream, was at a strategic crossroads in 2014. CEO Alvaro Muñoz had to choose the best way to achieve profit goals and provide his company... View Details

Keywords: Innovation; Supply Chain; Retail; Agribusiness Industry; Globalized Firms and Management; Supply Chain Management; Competitive Advantage; Vertical Integration; Profit; Innovation and Invention; Retail Industry; Agriculture and Agribusiness Industry; North and Central America

December 2016
Background Note

Cross-sector Collaborations for Shared Prosperity

By: Jan Rivkin

In cities and towns across America, leaders in local governments, businesses, nonprofits, educational institutions, faith-based organizations, labor unions, and other organizations are coming together in new ways to help their communities prosper. Why are such... View Details

Keywords: Leadership; Business and Community Relations; Cooperation; United States