Publications

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Read excerpts from DENIAL

By: Richard S. Tedlow

The Edifice Complex: Denial at Sears

Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)

From Denial: Why Business... View Details

11 Apr 2016
Blog Post

Working With Organizations That Recruit at HBS: An Interview with Casey O'Connor

recruiters. During that time, I developed a strong understanding of what our students are looking for, and I am excited to share my knowledge with recruiters. What about your new role are you most looking forward to? I work with organizations in a variety of View Details

Keywords: Health Care; Nonprofit / Government

April 1993 (Revised December 1994)
Case

American Express TRS Charge-Card Receivables

By: Andre F. Perold and Kuljot Singh

American Express (TRS) Co. is considering a proposal to securitize a portion of their consumer charge-card receivables portfolio. In the past, they have relied exclusively on a captive finance subsidiary, Credco, to perform this function. The proposed securitization... View Details

Keywords: Credit Cards; Restructuring; Borrowing and Debt; Financial Management; Financial Strategy; Debt Securities; Travel Industry

February 2024 (Revised February 2024)
Teaching Note

Travelogo: Understanding Customer Journeys

By: Eva Ascarza and Ta-Wei Huang

Teaching Note for HBS Exercise 524-044. The exercise aims to teach students about 1) Customer Segmentation; and 2) constructing buying personas, 3) Get actionable insights from clickstream data. View Details

Keywords: Customer Relationship Management; Analysis; Analytics and Data Science; Marketing Strategy; Segmentation; Consumer Behavior; Travel Industry; United States

May 2015 (Revised March 2016)
Supplement

Thomas Cook Group on the Brink (B): Transformation Year 1 Results

By: Benjamin C. Esty

Analyzes the results of the Thomas Cook turnaround plan after the first year under Harriet Green's leadership (November 2013). View Details

Keywords: Turnaround; Corporate Restructuring; Female Ceo; Transformation; Change Management; Communication Strategy; Cost Management; Financial Liquidity; Financial Management; Management Succession; Leading Change; Crisis Management; Value Creation; Leadership; Travel Industry; United Kingdom

01 Jun 2014
News

FIELD 2 in Accra

Australian-born Leach notes, "Even if you've traveled extensively, going to a country for a short period of time, working with peers you have not selected, for an organization you know little about, is hugely challenging." Leach and his... View Details

Keywords: FIELD program; Colleges, Universities, and Professional Schools; Educational Services; Information

01 Feb 2001
News

Drilling Down

The news last October of Chevron's proposed acquisition of Texaco for $36 billion in stock was hardly surprising to industry analysts. The planned merger — which would streamline projects and save some $1.2 billion annually — was... View Details

Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities

01 Jun 2015
News

In My Humble Opinion: Priya Paul (OPM 28, 1999)

a growing portfolio of 19 properties across a fast-growing Indian market. “It’s a relentless, 365/24/7 kind of business,” says Paul, an enthusiastic art collector who also serves on a number of nonprofit and industry boards. “Having some... View Details

Keywords: Julia Hanna

Web

Research Links - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Art & Industry Exhibition Photograph Collections Russell Aikins. Design in Black and White,... View Details

Portrait Project

Thomas Rajan

I believe I can fly. Comfortably. And so should everyone else. Only a half-century ago, it took my grandfather over a month to make the journey here from India by ship. It was the only means of travel he could afford. Today, I can View Details

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

Fast Answer

HBS Alumni Research Tips: Finding Market Data & Insights

online travel booking China. 2. Results are displayed as graphics, which can be downloaded in a number of formats, e.g. Excel, PowerPoint, etc. 3. Click “Source” to the right of the chart to view source description and link to... View Details

Web

Trade Catalogs - The Art of American Advertising

distinct means of communication and distribution to a mass audience. Trade catalogs, for example, became an integral way of merchandising new industrial products created from the enormous factory output and market demands of the View Details

May 2016
Case

The Priceline Group: Booking a Place for the Future

By: Leonard A. Schlesinger and Anish Pathipati

The Chairman of the Priceline Group is considering the actions he must take to confront an evolving external environment, new direct competition, disintermediation and substitute offerings. Does his response require an increased coordination of each historically... View Details

Keywords: Operations Strategy; Service Management; Competitive Advantage; Competitive Strategy; Operations; Service Operations; Travel Industry

01 Dec 2017
News

Enhancing Students’ Cultural Intelligence

travel stores to help the airline enhance customer satisfaction—provided insight on Mexico’s travel industry and, equally important, a new perspective on teamwork. “There were... View Details

April 2011 (Revised January 2015)
Case

The Eleganzia Group

By: Elie Ofek, Elena Corsi, Bharat Sajnani, Sorina Casian-Botez and Francesco Tronci

Eleganzia Group management faces tough decisions heading into the summer of 2010. With tourism on the decline due to the global economic recession, General Manager Giannuzzi must decide how to set prices at the Forte Village Resort, the Group's most well-known... View Details

Keywords: Pricing; Pricing Strategy; Customer Management; Branding; Customer Relationship Management; Price; Luxury; Business Strategy; Brands and Branding; Accommodations Industry; Accommodations Industry; Italy