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  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

trade-offs between effectiveness and efficiency associated with the use of bots versus humans to create, nurture, and manage customer relationships. Second, they had to decide to what extent to anthropomorphize the chatbots. How... View Details
Keywords: Dina Gerdeman
  • 28 Apr 2010
  • Research & Ideas

Earth Day Reflections

company officers, and even play interactive games showing the challenges and trade-offs the company faces in making difficult decisions. Thanks to these kinds of One Report practices, these companies actually document their commitment to... View Details
Keywords: by Staff
  • 20 May 2008
  • First Look

First Look: May 20, 2008

value" in the fund by delivering Net Asset Value to shareholders. The case, which provides rich detail on the workings of closed-end funds, invites students to examine the trade-offs among liquidating the fund, converting it to an... View Details
Keywords: Martha Lagace
  • 20 Oct 2009
  • First Look

First Look: October 20

for designing such mechanisms—how the stakeholders are motivated to participate and how the company uses their inputs and makes decisions. For any choice there are trade-offs to be considered. He concludes by identifying the design most... View Details
Keywords: Martha Lagace
  • 19 Apr 2016
  • First Look

April 19, 2016

presidential election. These results highlight the trade-offs associated with mobilizing voters in recently established democracies. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50950 Harvard Business School Case... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2015
  • First Look

First Look: March 10

focused on the white goods affiliate Arçelik. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/815078-PDF-ENG Harvard Business School Case 815-102 Brentwood Associates: Exiting Zoës Kitchen The case discusses the trade-offs... View Details
Keywords: Carmen Nobel
  • 20 Jul 2010
  • First Look

First Look: July 20

reduced margins and increased risks that come with entering a number of domains that already have established incumbents, and the trade-offs between maximizing shareholder return (for example through investments in full tariff power... View Details
Keywords: Martha Lagace
  • 08 Mar 2016
  • First Look

March 8, 2016

competition only when the incumbent offers high (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby firms trade-off service quality and... View Details
Keywords: Sean Silverthorne
  • 16 Apr 2013
  • First Look

First Look: April 16

made this business model profitable by making a conscious set of operating strategy choices (menu, meal design, service process, lay-out, reservation process) that reduce waste and inefficiency, while preserving quality. The case enables students to understand how... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2016
  • First Look

December 20, 2016

internally between autonomous divisions must use some form of transfer prices and adjust the profit plans of the divisions involved. This module demonstrates the different ways of designing an internal transfer pricing system and explains View Details
Keywords: Carmen Nobel
  • 01 May 2007
  • First Look

First Look: May 1, 2007

discover combinations of product features that would be hard to envision under integration. Open innovation, however, confines the ability of the firm to establish the product's technological trajectory. The resolution of the trade-off... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

minimizes a convex approximation of this metric. We further develop an exponential penalty approach and show that its computational performance is far superior and its trade-off between delay and fairness compares favorably. In our... View Details
Keywords: Sean Silverthorne
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

Patent and Trademark Office (USPTO). Our findings illuminate the micro-foundations of innovation in firms by highlighting a trade-off between organizing patenting activity to maximize scope versus speed. Publisher's link:... View Details
  • 12 May 2009
  • First Look

First Look: May 12, 2009

trade-off decisions he must make in managing through the current period. He is preparing for a meeting with his board of trustees where he plans to discuss the current situation and the key decisions the organization needs to make.... View Details
Keywords: Martha Lagace
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

Discussion focuses on the implications of reactive egoism in social interaction and on strategies for alleviating its potentially deleterious effects. Breaking the Trade-Off Between Efficiency and Service Author:Frances X. Frei... View Details
Keywords: Sean Silverthorne
  • 17 Jul 2012
  • First Look

First Look: July 17

suggestions about improvement opportunities. Organizations face a trade-off with such suggestion-driven improvement programs. On one hand, the improvement literature recommends that managers focus organizational resources on surfacing a... View Details
Keywords: Sean Silverthorne
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

Sharapova," consisting of Sharapova and her advisors at IMG, a leading sports, media, and entertainment agency. Contains rich data on the way in which IMG structures its sales process, and can serve to illustrate best practices and key View Details
Keywords: Martha Lagace

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