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  • February 1995 (Revised June 1999)
  • Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details
Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry
Related
  • 04 Oct 2016
  • Blog Post

The Peek Weekend Stem Cohort Experience

That’s for consultants and bankers” I think HBS intentionally targets Peek to STEM majors who never saw themselves going to business school, and that’s the beauty of it. You don’t realize what you could do until you push yourself to try... View Details
  • March 2009
  • Article

The Impact of Shareholder Activism on Financial Reporting and Compensation: The Case of Employee Stock Options Expensing

By: F. Ferri and Tatiana Sandino
We examine the economic consequences of more than 150 shareholder proposals to expense employee stock options (ESO) submitted during the proxy seasons of 2003 and 2004, the first case in which the SEC allowed a shareholder vote on an accounting matter. Our results... View Details
Keywords: Shareholder Activism; Shareholder Votes; Stock Option Expensing; Executive Compensation; Financial Reporting; Employee Stock Ownership Plan; Corporate Governance; Business and Shareholder Relations; Investment Activism
Related

    Sampling Bias in Entrepreneurial Experiments

    Using data from a prominent online platform for launching new digital products, we document that ‘sampling bias’—defined as the difference between a startup’s target customer base and the actual sample on which early ‘beta tests’ are conducted—has a systematic and... View Details
    • July 2016
    • Case

    Spotify

    By: Anita Elberse and Alexandre de Pfyffer
    In November 2014, Spotify's chief content officer Ken Parks learns that record label Big Machine Records has requested the immediate removal of superstar artist Taylor Swift's entire catalogue from Spotify's music streaming service. Is it time for Spotify to reconsider... View Details
    Keywords: Entertainment; Marketing; Superstar; Music; Entertainment Marketing; Media; Digital Technology; Creative Industries; Product Portfolio Management; General Management; Management; Strategy; Internet and the Web; Open Source Distribution; Creativity; Music Entertainment; Product Marketing; Music Industry
    Related
    • 04 Jun 2024
    • Cold Call Podcast

    How One Insurtech Firm Formulated a Strategy for Climate Change

    Keywords: Re: Lauren H. Cohen; Insurance
    • 04 Jun 2010
    • News

    Another View: Can Biotech Survive Icahn?

    • 03 Nov 2011
    • News

    When You Mean Facebook but Type Faecbook

    • 06 Dec 2010
    • Sharpening Your Skills

    Sharpening Your Skills: Doing Business in Emerging Markets

    Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How do I identify opportunities in emerging markets? How important are relations with the host country?... View Details
    • 15 Feb 2007
    • Research & Ideas

    Helping Low-Income Families Save More

    Podcast with: Peter TufanoInterviewer: James AisnerRunning Time: 18 min., 55 sec. View Details
    Keywords: by Jim Aisner; Banking; Financial Services

      Price Anchors and Mergers and Acquisitions

      Prior stock price peaks of targets affect several aspects of merger and acquisition activity. Offer prices are biased toward recent peak prices although they are economically unremarkable. An offer's probability of acceptance jumps discontinuously when it exceeds a... View Details

        Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT) - PNAS

        An inherent risk of algorithmic personalization is disproportionate targeting of individuals from certain groups (or demographic characteristics such as gender or race), even when the decision maker does not intend to discriminate based on those... View Details

        • October 2020
        • Article

        The Elasticity of Science

        By: Kyle Myers
        This paper identifies the degree to which scientists are willing to change the direction of their work in exchange for resources. Data from the National Institutes of Health are used to estimate how scientists respond to targeted funding opportunities. Inducing a... View Details
        Keywords: Scientists; Funding; Research; Change
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        • October 2012
        • Article

        The Effect of Reference Point Prices on Mergers and Acquisitions

        By: Malcolm Baker, Xin Pan and Jeffrey Wurgler
        Prior stock price peaks of targets affect several aspects of merger and acquisition activity. Offer prices are biased toward recent peak prices although they are economically unremarkable. An offer's probability of acceptance jumps discontinuously when it exceeds a... View Details
        Keywords: Mergers and Acquisitions; Stocks; Price; Valuation; Negotiation
        Related
        • 2009
        • Other Unpublished Work

        Bridge Building in Venture Capital-Backed Acquisitions

        By: Paul A. Gompers and Yuhai Xuan
        We study the role of common venture capital investors in alleviating asymmetric information between public acquirers and private venture capital-backed targets. We find that acquisition announcement returns are more positive for acquisitions in which both the target... View Details
        Keywords: Mergers and Acquisitions; Venture Capital; Private Equity; Knowledge Sharing; Market Transactions
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        • 10 Mar 2016
        • Video

        Asia Prospective Student Webinar

        • Video

        Mostafa Terrab

        Mostafa Terrab, Chairman and CEO of Morocco-based OCP Group, describes how the company has made targeted donations to smallholder famers in Africa, particularly in response to the decreased availability of fertilizer resulting from the war in Ukraine. View Details
        • January 2010 (Revised April 2011)
        • Case

        Google Inc.

        By: Benjamin Edelman and Thomas R. Eisenmann
        Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats they pose to Yahoo, Microsoft, and others. Asks what Google should do next. One... View Details
        Keywords: Digital Marketing; Business Model; Growth and Development Strategy; Network Effects; Mission and Purpose; Expansion; Internet and the Web; Information Technology Industry
        Related
        • 2010
        • Article

        I May Not Agree With You, but I Trust You: Caring About Social Issues Signals Integrity

        By: Julian Zlatev
        What characteristics of an individual signal trustworthiness to other people? I propose that individuals who care about contentious social issues signal to observers that they have integrity and thus can be trusted. Critically, this signal conveys trustworthiness... View Details
        Keywords: Personal Characteristics; Moral Sensibility; Perception; Trust
        Related
        • 9 AM – 9 AM EST, 24 Jan 2018
        • HBS Online

        HBX Negotiation Mastery: Unlocking Value in the Real World

        Negotiation Mastery, Unlocking Value in the Real World, prepares you to close deals, maximize value creation, and resolve differences before they escalate. Target audience: HBS alumni and experienced colleagues; recommend to someone from your professional or personal... View Details