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Publications

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  • All HBS Web  (1,133)
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    • News  (222)
    • Research  (736)
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  • All HBS Web  (1,133)
    • People  (1)
    • News  (222)
    • Research  (736)
    • Events  (6)
    • Multimedia  (1)
  • Faculty Publications  (298)
← Page 15 of 1,133 Results →
  • 17 Feb 2022
  • Blog Post

The Fifth Year of Short Intensive Programs (SIPs) at HBS

some guests and students joining virtually. We took a closer look at three: the American Dream and the US System of Higher Education, Business Opportunities in the Plant-Based Economy, and the Spiritual Lives of Leaders. In the American... View Details
  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • September 2023 (Revised September 2023)
  • Teaching Note

Roche: Innovation and Access to Healthcare

By: George Serafeim
Teaching Note for HBS Case No. 123-075. In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first investor event focused exclusively on its efforts to impact access to healthcare. While Roche had recently set an ambitious goal to... View Details
Keywords: ESG; Access To Care; Healthcare; Healthcare Access; Innovation; Social Impact; Affordable; Health Care and Treatment; Innovation and Invention; Product Development; Resource Allocation; Corporate Social Responsibility and Impact; Health Industry
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Serafeim, George. "Roche: Innovation and Access to Healthcare." Harvard Business School Teaching Note 124-028, September 2023. (Revised September 2023.)
  • 2011
  • Article

Regulatory Uncertainty and Corporate Responses to Environmental Protection in China

By: Christopher Marquis, Jianjun Zhang and Yanhua Zhou
We develop a framework to analyze the closing gap between regulation and enforcement of environmental protection in China and present a number of resulting implications for doing business there. We identify three major dimensions that characterize change in regulatory... View Details
Keywords: Framework; Governing Rules, Regulations, and Reforms; Law Enforcement; Growth and Development Strategy; Emerging Markets; Business Ventures; Alignment; Risk and Uncertainty; Natural Environment; Motivation and Incentives; Management Practices and Processes; Competitive Strategy; China
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Marquis, Christopher, Jianjun Zhang, and Yanhua Zhou. "Regulatory Uncertainty and Corporate Responses to Environmental Protection in China." California Management Review 54, no. 1 (Fall 2011): 39–63.
  • October 2003 (Revised April 2006)
  • Background Note

Moral Reasoning: A Practical Guide for Leaders

By: Sandra J. Sucher
We encounter moral or ethical challenges in our professional lives, in our close relationships, and as members of the broader communities that we are part of. This methodology demonstrates how moral reasoning works and how it can be integrated into a problem-solving... View Details
Keywords: Decision Making; Moral Sensibility; Management Systems; Problems and Challenges; Civil Society or Community
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Sucher, Sandra J. "Moral Reasoning: A Practical Guide for Leaders." Harvard Business School Background Note 604-054, October 2003. (Revised April 2006.)
  • Program

Managing Health Care Delivery

compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and constrained resources. This program is offered in collaboration with the HBS Health Care Initiative. Key... View Details
Keywords: Health Care; Health Care
  • 29 Feb 2000
  • Research & Ideas

Whence IT Value?

people who use it. My own research on enterprise IT systems reinforces this conviction. I've found that the people who use networked systems in their jobs like them, even though they usually are not involved... View Details
Keywords: by Andrew McAfee
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Outcomes and cost are measured for every patient. Aligning Reimbursement with Value Reimbursement models that reward both better outcomes and efficiency of care, such as bundled payments. Systems... View Details
  • Web

Institute For Strategy And Competitiveness

network has accomplished. RECENT Publications The Politics Industry The American political system is broken. How do we fix it? Start by understanding how it actually works. Industrial policy in a new global reality World Bank Blog |... View Details
  • 26 Jul 2011
  • First Look

First Look: July 26

deciding if organizations should be required to disclose nonfinancial information. The EC had to determine what types of organizations would be required to disclose, which international framework would serve as a standard reporting guideline, and if ESG disclosure... View Details
Keywords: Sean Silverthorne
  • 27 Feb 2012
  • Research & Ideas

When Researchers Cheat (Just a Little)

strongly rewarded for a positive result," says John, now an assistant professor of marketing at Harvard Business School. This system can drive researchers to bend the rules to get a desirable outcome. Sometimes researchers commit... View Details
Keywords: by Katie Johnston; Education
  • Web

Live from Klarman Hall - Alumni

political shifts and integrating current events into their courses. They will also provide updates on evolving the curriculum through new programs in areas such as AI, Business in Global Society (BiGS), Purpose of the Firm, and the... View Details
  • 14 Nov 2013
  • Working Paper Summaries

What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors

Keywords: by Jodi L. Short, Michael W. Toffel & Andrea Hugill; Financial Services; Legal Services
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
  • Program

Leading Professional Service Firms

architecture and engineering, marketing and advertising, venture capital, investment banking, software development, technical systems integration or law firm management, or may represent a hospital or... View Details
Keywords: Professional Services; Professional Services
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

coupled with this delivery system that was, wittingly or not, heartless. And I've been at it since then. I wrote Market-Driven Health Care, which was a very popular book. But the part of it that I thought was the most important, which is... View Details
Keywords: by Sean Silverthorne; Health
  • Article

A Blueprint for Pharmacy Benefits Managers to Increase Value

By: William Shrank, Michael E. Porter, Sachin H. Jain and Niteesh K. Choudhary
Pharmacy benefits managers (PBMs) have a unique opportunity to promote public health and generate value in the healthcare system. However, PBMs are largely evaluated on their ability to control costs rather than improve health. PBMs should be evaluated along three... View Details
Keywords: Opportunities; Health; System; Cost Management; Partners and Partnerships; Motivation and Incentives; Value; Innovation and Invention; Performance Effectiveness; Health Industry; Pharmaceutical Industry
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Shrank, William, Michael E. Porter, Sachin H. Jain, and Niteesh K. Choudhary. "A Blueprint for Pharmacy Benefits Managers to Increase Value." American Journal of Managed Care 15, no. 2 (February 2009).
  • September – October 2008
  • Article

Care Platforms: A Basic Building Block for Care Delivery

By: Richard Bohmer and David Lawrence
Without significant operational reform within the nation's health care delivery organizations, new financing models, payment systems, or structures are unlikely to realize their promise. Adapting insights from high-performing companies in other high-risk, high-cost,... View Details
Keywords: Health Care and Treatment; Management Systems; Standards; Service Delivery; Service Operations; Business Processes; Organizational Design; Customization and Personalization; Health Industry
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Bohmer, Richard, and David Lawrence. "Care Platforms: A Basic Building Block for Care Delivery." Health Affairs 27, no. 5 (September–October 2008).

    Joseph L. Bower

    JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

    Keywords: banking; chemical; electronics; financial services; home appliances; hotels & motels; information technology industry; insurance industry; private equity (LBO funds); retailing
    • 2013
    • Teaching Note

    Xinhua Hospital: Implementation of EMR Project (TN)

    By: F. Warren McFarlan, Ning Jia, Weiqi Liu and Shanshan Cao
    Established in 1958, Xinhua Hospital Affiliated to Shanghai Jiao Tong University School of Medicine (hereafter referred to as "Xinhua Hospital") is an integrated modern teaching and research hospital with a comprehensive set of disciplines and a specialization in... View Details
    Keywords: China; Hospitals; China
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    McFarlan, F. Warren, Ning Jia, Weiqi Liu, and Shanshan Cao. "Xinhua Hospital: Implementation of EMR Project (TN)." Tsinghua University Teaching Note, 2013.
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