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- All HBS Web (1,216)
- Faculty Publications (252)
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- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
Fundamentally, they aim to improve the overall health of their ecosystems by providing a stable and predictable set of common assets—think of Wal-Mart's procurement system and Microsoft's Windows operating system and tools—that other... View Details
Keywords: by Marco Iansiti & Roy Levien
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
eye. Roundtable executives described learning what they need to know through regular meetings (both in-depth and more informal) with engineers developing and deploying digital tools for operations and customer-facing functions, for... View Details
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
necessarily contribute to overall value," Huckman says. "Think about a company that runs very profitable hospitals. Are they profitable because they've figured out how to offer high quality care at low cost? Or are they profitable because they've figured out... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
other multinationals immediately detected new operational and commercial approaches across their international branches and standardized and distributed them to subsidiaries. This proactive behavior toward... View Details
- Research Summary
Overview
Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details
- March 2012
- Article
The Influence of Prior Industry Affiliation on Framing in Nascent Industries: The Evolution of Digital Cameras
By: Mary J. Benner and Mary Tripsas
New industries sparked by technological change are characterized by high technological, market, and competitive uncertainty. In this paper we explore how a firm's conceptualization of products in this context, reflected in its introduction of product features, is... View Details
Keywords: Technology; Transformation; Risk and Uncertainty; Competitive Strategy; Product; Values and Beliefs; Mathematical Methods; Power and Influence; Behavior; Experience and Expertise; Design; Market Entry and Exit; Employment Industry; Computer Industry
Benner, Mary J., and Mary Tripsas. "The Influence of Prior Industry Affiliation on Framing in Nascent Industries: The Evolution of Digital Cameras." Strategic Management Journal 33, no. 3 (March 2012): 277–302.
- 24 Sep 2018
- Research & Ideas
How Cost Accounting is Improving Healthcare in Rural Haiti
personnel who had no previous experience with measuring costs at all. Working with local administrators, the team designed a simple procedure for collecting data on patient care. As the case explains: “The process started with the data... View Details
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
trillion hedge fund industry to police itself with voluntary standards and codes. Codes of conduct and self-regulation programs are growing in popularity, but are these initiatives just window dressing to appease critics and deter... View Details
Keywords: by Martha Lagace
- 29 Jun 2007
- First Look
First Look: June 29, 2007
companies, hoping to empower black workers. In 1999, it had purchased a 5% stake in LeisureNet, a white-owned and -run South African company that operated health clubs globally and was seeking a BEE partner. Surve hoped to eventually... View Details
Keywords: Martha Lagace
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
taking shape. Until recently, there had been an IBM de facto industry standard for the operating system, and a de facto standard in the use of COBOL for applications... View Details
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details
Keywords: by Pamela Reynolds
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
mobile phone penetration, universal availability of unique ID systems, and evolving privacy and data protection laws. It builds on global best practices and promotes the adoption of human-centered design principles, data minimization, and open View Details
Keywords: Dina Gerdeman
- 04 Apr 2023
- Book
Two Centuries of Business Leaders Who Took a Stand on Social Issues
While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
- 24 Oct 2018
- Sharpening Your Skills
Startup or Established Company? Which Is Best for You?
roles that have outgrown their experience. Read more about the impact of Hypergrowth situations written by my friend at Reboot, Khalid Halim, for First Round. Mature companies with experienced leadership. These organizations have all the View Details
Keywords: by Julia B. Austin
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
almost exclusively in those same large vehicles likely to be made obsolete by a new 35.5 MPG standard the Administration has promised to implement by 2016. Daniel Heller, Visiting Scholar: All stakeholders must work together to make GM's... View Details
- March 2025 (Revised March 2025)
- Case
Seattle's Climate Pledge Arena: Ticket to a Greener Future
By: Rosabeth Moss Kanter and Jacob A. Small
Tim Leiweke reviewed how his development group and partners had completely rebuilt an aging Seattle landmark into the world’s greenest arena, carrying the visible name Climate Pledge Arena. It had attracted a new National Hockey League franchise, the Kraken, and... View Details
Keywords: Environmental Sustainability; Leadership; Bids and Bidding; Standards; Corporate Social Responsibility and Impact; Seattle
Kanter, Rosabeth Moss, and Jacob A. Small. "Seattle's Climate Pledge Arena: Ticket to a Greener Future." Harvard Business School Case 325-110, March 2025. (Revised March 2025.)
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same... View Details
Keywords: by Michael E. Porter
- 23 Oct 2012
- First Look
First Look: October 23
Publication:Management Science (forthcoming) Abstract This paper studies the impact that immigrant innovators have on the global activities of U.S. firms by analyzing detailed data on patent applications and on the operations of the... View Details
Keywords: Sean Silverthorne
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
additional trucks and hired a team of drivers, a move that enabled him to get off the road and look for new customers. For the next two years, his business thrived, but when poor economic conditions forced many of his newly won customers to withdraw their contracts,... View Details