Publications

October 1994 (Revised March 1999)
Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein

Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details

Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology

Educators

June 1994 (Revised August 1994)
Case

Cunard Line Ltd.: Managing Integrated Marketing Communications

By: Stephen A. Greyser

Cunard, the world's oldest luxury line company, is confronted with several key issues involving its marketing and marketing communications strategy. One concerns the balance between image/positioning advertising and short-term-oriented promotional... View Details

Keywords: Advertising Campaigns; Marketing Communications; Marketing Strategy; Product Positioning; Consumer Behavior; Organizational Structure; Identity; Balance and Stability; Shipping Industry

Educators

1986
Book

Checks Unbalanced: The Quiet Side of Public Spending

By: Dutch Leonard

Keywords: Spending; Balance and Stability

23 Aug 2019
Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

can help companies establish a competitive advantage over time. Investors as Stewards of the Commons?With long enough time horizons and significant common ownership of companies within the same industry or supply chain, investors could serve as vehicles for the... View Details

Keywords: by Sean Silverthorne; Green Technology

March 2009 (Revised May 2011)
Case

Risk Management at Wellfleet Bank: Deciding about "Megadeals"

By: Anette Mikes

Inspired by one of the few banks that successfully weathered the 2007-2009 credit crisis, the case illustrates risk management in a corporate finance business. Chief executive Alastair Dowes has to decide if the risk governance process is adequate to uncover mega-risks... View Details

Keywords: Risk Management; Decision Making; Performance Evaluation; Credit; Balance and Stability; Integrated Corporate Reporting; Decision Choices and Conditions; Negotiation Offer; Performance Effectiveness; Corporate Finance; Banking Industry

Educators

24 Sep 2024
Research & Ideas

Why Small Businesses Deserve More Credit

respond by prior experience.” “One can achieve economic growth by targeting these firms.” Given the economic stability of Turkey at the time of the experiment, banks and small businesses in the US and elsewhere should take note of the... View Details

Keywords: by Rachel Layne; Financial Services; Banking

18 Sep 2006
Research & Ideas

When Words Get in the Way: The Failure of Fiscal Language

map of New York to drive in Los Angeles. As examples, the authors cite the ongoing movement for a U.S. balanced budget amendment; the IMF's use of the deficit to assess fiscal prudence; the Gramm-Rudman-Hollings Act to limit U.S. deficits; and the View Details

Keywords: by Julia Hanna

2003
Working Paper

Dynamic Mixed Duopoly: A Model Motivated by Linux vs. Windows

By: Ramon Casadesus-Masanell and Pankaj Ghemawat

This paper analyzes a dynamic mixed duopoly in which a profit-maximizing competitor interacts with a competitor that prices at zero (or marginal cost), with the cumulation of output affecting their relative positions over time. The modeling effort is motivated by... View Details

Keywords: Business Model; Competition; Open Source Distribution; Balance and Stability; Applications and Software; Network Effects; Duopoly and Oligopoly

Read Now

Summer 2016
Article

Open Content, Linus' Law, and Neutral Point of View

By: Shane Greenstein and Feng Zhu

The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content production model can lead to high-quality... View Details

Keywords: Prejudice and Bias; Internet and the Web; Balance and Stability; Operations; Knowledge Management; Knowledge Dissemination

February 2009
Article

Optimal Reserve Management and Sovereign Debt

By: Laura Alfaro and Fabio Kanczuk

Most models currently used to determine optimal foreign reserve holdings take the level of international debt as given. However, given the sovereign's willingness-to-pay incentive problems, reserve accumulation may reduce sustainable debt levels. In addition, assuming... View Details

Keywords: Borrowing and Debt; Motivation and Incentives; Decisions; Emerging Markets; Balance and Stability; Earnings Management; Policy; Interest Rates; International Finance; Cost

Read Now

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

to distinguish between the effects of anticipated versus experienced downsizing as the event rippled through the firm's various work groups. Surprisingly, it was anticipated downsizing that proved more demoralizing to the creative process." In addition, work... View Details

Keywords: by Peter K. Jacobs

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

differences this way: "If one has to generalize, it is fair to say that Americans pursue risk and Europeans seek stability ... (leading) to fewer opportunities with more limited financial rewards, but possibly more balance for... View Details

Keywords: by James Heskett

March 2010
Article

Matching with Preferences over Colleagues Solves Classical Matching

By: Scott Duke Kominers

In this note, we demonstrate that the problem of "many-to-one matching with (strict) preferences over colleagues" is actually more difficult than the classical many-to-one matching problem, "matching without preferences over colleagues." We give an explicit reduction... View Details

Keywords: Two-Sided Platforms; Balance and Stability; Mathematical Methods

Read Now

November 2010 (Revised June 2015)
Teaching Note

B Lab: Building a New Sector of the Economy, B Lab: Can it Scale Business as a Force for Good?

By: Christopher Marquis and Bobbi Thomason

Teaching Note for 411047 and 415080 View Details

Keywords: Change; Problems and Challenges; Welfare or Wellbeing; Value; Emerging Markets; Management Practices and Processes; Balance and Stability; Corporate Social Responsibility and Impact

Summer 2014
Article

When Does a Platform Create Value by Limiting Choice?

By: Ramon Casadesus-Masanell and Hanna Halaburda

We present a theory for why it might be rational for a platform to limit the number of applications available on it. Our model is based on the observation that even if users prefer application variety, applications often also exhibit direct network effects. When there... View Details

Keywords: Platform Governance; Direct Network Effects; Indirect Network Effects; Complements; Tragedy Of The Commons; Equilibrium Selection; Coordination; Foresight; Strategy; Value Creation; Digital Platforms; Balance and Stability; Decision Choices and Conditions; Consumer Behavior; Applications and Software; Network Effects

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