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  • All HBS Web  (705)
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    • News  (108)
    • Research  (527)
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Show Results For

  • All HBS Web  (705)
    • People  (2)
    • News  (108)
    • Research  (527)
    • Events  (2)
  • Faculty Publications  (186)
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  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

book, Deep Purpose: The Heart and Soul of High-Performance Companies, I explore how some leaders embrace “deep purpose” as a generative force that can be a catalyst to achieve both impressive economic results and positive social impact.... View Details
Keywords: by Ranjay Gulati
  • 15 Nov 2016
  • First Look

November 15, 2016

Falato, Antonio, and David Scharfstein Abstract—We present evidence that pressure to maximize short-term stock prices and earnings leads banks to increase risk. We start by showing that banks increase risk when they transition from... View Details
Keywords: Sean Silverthorne
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

another's, or peer pressure to work on behalf of the larger group. All of those forms of incentive influence individual decisions, which are driven by expectations of future outcomes. “We make choices in anticipation of what the... View Details
Keywords: by Michael Blanding; Manufacturing
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

workers may feel guilty staying home. “Leaders underestimate how much what they do is mirrored by their employees,” Austin says. “Hypocrisy degrades them. Employees not only want to be told what to do, they want their managers to follow through on everything they’re... View Details
Keywords: by Dina Gerdeman
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

change among training organizations, our research team at Harvard’s interdisciplinary Project on Workforce analyzed 316 applications to the Postsecondary Innovation for Equity initiative. The grant competition, launched by venture philanthropy New Profit, awarded... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many businesses have shut down or... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 12 Mar 2013
  • First Look

First Look: March 12

let people pay their bills online, and airline apps let them check in and monitor the status of their flights. (2) Offer unique value. In South Korea, commuters can use an app to order groceries while waiting for their trains. (3) Provide View Details
Keywords: Sean Silverthorne
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

frequently also, there is less time for making important decisions—not infrequently, they have to act in real time. With modern IT (with real time, Internet search, and social networks), few decisions can be made in secret, and even fewer... View Details
Keywords: by Martha Lagace
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

exports provide positive externalities and thus should be encouraged by government, the policy question is how to do so most effectively. One large body of thinking is devoted to identifying general barriers to exports that reduce trade below its View Details
Keywords: by Christian Ketels
  • 17 Jul 2012
  • First Look

First Look: July 17

  PublicationsPerspectives on the Social Psychology of Creativity Authors:Teresa M. Amabile and Julianna Pillemer Publication:Journal of Creative Behavior 46, no. 1 (2012) Abstract Scholars began serious study into the View Details
Keywords: Sean Silverthorne
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

"Better to be quiet and thought a fool than to talk and be known as one." The social virtues of silence are reinforced by our survival instincts. Many organizations send the message—verbally or nonverbally—that falling into line... View Details
Keywords: by Leslie A. Perlow
  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 23 Oct 2013
  • Research & Ideas

Overcoming Nervous Nelly

people anxious by listening to a short music clip and see how they suffer in mock negotiations, then we can extrapolate the effects of anxiety to the pressures of the real world, where it's likely to have an even more profound... View Details
Keywords: by Michael Blanding
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

them via social media, 33 percent of surveyed consumers claimed that they were already punishing brands that were not responding well to the crisis by convincing others through social View Details
Keywords: by Jill Avery and Richard Edelman
  • 17 Apr 2012
  • First Look

First Look: April 17

under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules Authors:Lisa L. Shu and Francesca Gino Publication:Journal of Personality and Social Psychology (in press) Abstract Dishonest behavior can have various psychological... View Details
Keywords: Carmen Nobel
  • 15 Jan 2013
  • First Look

First Look: January 15

Organizing for Society: A Typology of Social Entrepreneuring Models Authors:Mair, Johanna, Julie Battilana, and Julian Cardenas Publication:Journal of Business Ethics Abstract In this article, we use content and cluster analysis on a... View Details
Keywords: Sean Silverthorne
  • 01 May 2019
  • What Do You Think?

What Should the Leadership of YouTube Do?

not be any sort of attack on this very fundamental right. On the other hand social media platforms still have an obligation to the public that they serve YouTube needs to redouble its efforts and be totally relentless in its quest to... View Details
Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting
  • 13 Apr 2009
  • Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

sketches and sparse instructions. He would more often tell them what not to play. Think about how valuable it would be for teams of business innovators to be free of preconceptions but as skilled at their task as Davis's musicians were. One more thing: I think time... View Details
Keywords: by Martha Lagace; Music
  • 29 Mar 2016
  • First Look

March 29, 2016

paper prices necessitated the development of a comprehensive financial plan to relieve the financial pressures on Stone. Among the alternatives to be considered are straight debt, convertible debt, and equity. Purchase this case:... View Details
Keywords: Sean Silverthorne
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