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Show Results For
- All HBS Web
(11,693)
- People (51)
- News (3,435)
- Research (6,531)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,053)
- October 2004 (Revised February 2006)
- Case
Staffing in Professional Service Firms
By: Ashish Nanda
This case discusses the problem of balancing demand and supply of professionals over time using a fictional scenario. View Details
Nanda, Ashish, Kelley Elizabeth Morrell, and Lauren Prusiner. "Staffing in Professional Service Firms." Harvard Business School Case 905-026, October 2004. (Revised February 2006.)
- Research Summary
Using IT to Leverage Human Resources in Services
Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details
- April 2017 (Revised February 2020)
- Case
edaixi (eWash): Digital Transformation of Laundry Services (A)
By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin
Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details
Keywords: Laundry; O2O; Online-to-offline; Business Model; Service Operations; Ownership Type; Digital Platforms; Transformation; China
Zhu, Feng, Weiru Chen, Chuang Chen, and Ciwu Lin. "edaixi (eWash): Digital Transformation of Laundry Services (A)." Harvard Business School Case 617-034, April 2017. (Revised February 2020.)
- December 1990 (Revised January 1991)
- Case
Laisne Service Supply Co. (A)
By: David E. Bell
Bell, David E. "Laisne Service Supply Co. (A)." Harvard Business School Case 191-104, December 1990. (Revised January 1991.)
- July 2003 (Revised April 2011)
- Case
Singapore Airlines: Customer Service Innovation
By: Rohit Deshpande and Hal Hogan
The members of Singapore Airlines' (SIA) management committee needs to decide whether to cancel the implementation of the new lie-flat seats in business class after the effects of the global recession on the travel industry in September 2001. SIA was considered the... View Details
Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Travel Industry; Singapore
Deshpande, Rohit, and Hal Hogan. "Singapore Airlines: Customer Service Innovation." Harvard Business School Case 504-025, July 2003. (Revised April 2011.)
- April 2003
- Case
IBM Canada: Global Services (C)
By: Michael L. Tushman, David Kiron and Wendy Smith
Supplements the (A) case. View Details
Keywords: Leading Change; Technological Innovation; Organizational Change and Adaptation; Change Management; Management Teams; Information Technology; Organizational Structure; Information Technology Industry; Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (C)." Harvard Business School Case 403-079, April 2003.
- November 1980 (Revised June 1981)
- Case
National Mine Service Co. (B)
Bonoma, Thomas V. "National Mine Service Co. (B)." Harvard Business School Case 581-056, November 1980. (Revised June 1981.)
- Article
Consumer Promotions in Service Marketing
By: Christopher Lovelock and John A. Quelch
Lovelock, Christopher, and John A. Quelch. "Consumer Promotions in Service Marketing." Business Horizons 26, no. 3 (May–June 1983): 66–75.
- 07 Nov 2018
- Video
A New Approach to Service
- Web
Newsletter - Research Computing Services
Newsletter Newsletter School Select one Harvard Business School Harvard College Division of Continuing Education Harvard School of Dental Medicine Harvard Divinity School Harvard Faculty of Arts & Sciences Graduate School of Design Graduate School of Education Graduate... View Details
- Web
Software Tools - Research Computing Services
below: Git and GitHub Julia Jupyter Notebooks Machine Learning frameworks (Tensorflow, PyTorch, Keras, OpenCV) R and Python Rclone to sync files to/from cloud storage services (e.g. OneDrive, DropBox, Google Drive, etc.) SAS and... View Details
- Web
Scaling Work - Research Computing Services
individual process threads may submit work to the GPU concurrently. mps=no | yes: Enables or disables the NVIDIA Multi-Process Service (MPS) for the GPUs that are allocated to the job. We are not using this View Details
- November 1975 (Revised May 1993)
- Case
Province of Ontario Translation Services
Keywords: Canada
Herzlinger, Regina E. "Province of Ontario Translation Services." Harvard Business School Case 176-092, November 1975. (Revised May 1993.)
- February 2003
- Teaching Note
Mobile Energy Services Company (TN)
By: Benjamin C. Esty and Aldo Sesia
Teaching Note for (9-203-061). View Details
- January 1982 (Revised January 1991)
- Case
Laisne Service Supply Co. (B)
Greenwald, Bruce C. "Laisne Service Supply Co. (B)." Harvard Business School Case 182-091, January 1982. (Revised January 1991.)
- Web
Data Storage - Research Computing Services
Compute Cluster and Data Storage Data Storage 2ms There are three different sets of storage locations that are available for research work, depending on the particular usage patterns, size consideration, and number of people involved in the work. These are the home... View Details
- May 2014
- Teaching Note
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
- November 2012
- Article
Mumbai's Models of Service Excellence
By: Stefan Thomke
Thomke, Stefan. "Mumbai's Models of Service Excellence." Harvard Business Review 90, no. 11 (November 2012): 121–126.
- May 1998 (Revised July 1999)
- Teaching Note
ACTC Customer Service Department TN
Teaching Note for (9-393-056). View Details
Keywords: Customer Focus and Relationships