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  • 2024
  • White Paper

Hidden Workers: The Case for Caregivers

By: Joseph B. Fuller, Manjari Raman and Francis Hintermann
Keywords: Labor; Work-Life Balance; Selection and Staffing; Retention
Related
  • 06 May 2002
  • What Do You Think?

What’s Driving the “New Marketing?”

value. This work focuses on gaining the "permission" of customers to sell to them, customer retention and loyalty, the capture of lifetime value, and marketing expenditures as investments. Everything happens faster. And, among... View Details
Keywords: by James Heskett
  • 09 Jan 2020
  • Blog Post

Set Your Recruiting Vision for 2020

bias in hiring and retention to grow a team that values diversity over the long term.  Build a leadership pipeline: Be proactive about identifying talent and promoting their professional growth to create a diverse leadership team. Goal:... View Details
Keywords: All Industries
  • June 2022 (Revised November 2023)
  • Case

Platinum Capital

By: Jo Tango and Alys Ferragamo
How should a venture capital firm divide compensation and decision rights between its founders and its next-generation partners? Platinum Capital faced this decision in July 2020. Platinum’s younger partners had just requested a piece of the firm’s highly lucrative... View Details
Keywords: Decision Rights; Business and Stakeholder Relations; Compensation and Benefits; Governance; Retention; Negotiation; Partners and Partnerships
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  • March 2008 (Revised October 2008)
  • Supplement

Lisa Sherman (B)

By: Bill George and Jens Audenaert
The case of Lisa Sherman (B) describes a highly successful executive at Verizon, who decides to leave the company because of the negative views of gays and lesbians expressed at a diversity training workshop, and her final meeting with Verizon CEO Ray Smith to describe... View Details
Keywords: Business or Company Management; Personal Development and Career; Retention; Resignation and Termination; Diversity; Government and Politics
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  • 04 Dec 2020
  • News

Hour by Hour

familiar with your systems and your culture,” notes Morris. “And we’re trying to get people who have had that training, to be able to use it to earn additional income.” Syrg also specializes in improving retention rates, surveying... View Details
  • 23 Mar 2020
  • News

Signal Boost

standpoint. As a businessperson who made her case for the minivan left-sliding door at Chrysler, Lara knows that diversity and retention within a company only make organizations stronger. “We can say, ‘Hey, large corporation, you need to... View Details
  • 2022
  • White Paper

Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers

By: Joseph B. Fuller and Manjari Raman
A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details
Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources
Related
  • November 15, 2021
  • Article

What Do Black Executives Really Want?

By: Frank Cooper III and Ranjay Gulati
Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details
Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management
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  • June 2023
  • Supplement

Social Media Background Screening at Fama Technologies (B)

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort
Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details
Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States
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  • October 2004
  • Case

Sales Force Training at Arrow Electronics (B)

By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman
Supplements the (A) case. A rewritten version of an earlier supplement. View Details
Keywords: Human Resources; Compensation and Benefits; Recruitment; Retention; Selection and Staffing; Salesforce Management; Competition
Related
  • 22 Oct 2013
  • First Look

First Look: October 22

manage talent effectively. It illustrates how law firms can significantly increase the performance, engagement, and retention of their lawyers by giving them the tools to develop and support the development of others. It also describes... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2022
  • Blog Post

7 Resolutions for Recruiting in the New Year

sexual orientation, etc.? What do your employee retention numbers tell you about who on your team feels supported? Are you actively seeking out diverse candidates, and if so, what do your hiring numbers tell you about bias in the... View Details
Keywords: All Industries
  • 30 Aug 2011
  • First Look

First Look: August 30

video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording... View Details
Keywords: Sean Silverthorne
  • Web

Why You Might Want to Say Goodbye to the Annual Performance Review | Working Knowledge

Career and Workplace Why You Might Want to Say Goodbye to the Annual Performance Review Featuring Katherine B. Coffman . By Michael Blanding on June 30, 2025 . The annual performance review has long shaped workplace feedback, but a software company's dynamic feedback... View Details
  • 19 Apr 2016
  • Blog Post

First Minutes are Critical in New-Employee Orientation

Self-expression," published in the March 2013 Administrative Science Quarterly, a research team finds that shifting the focus to an employee's personal identity leads to an increase in both employee retention and customer... View Details
Keywords: All Industries
  • March 30, 2022
  • Article

To Retain Employees, Support Their Passions Outside Work

By: Lauren C Howe, Jon M. Jachimowicz and Jochen I. Menges
With more and more people quitting, leaders need to find new ways to boost retention. One under-recognized way to keep employees on board is to give them the flexibility and resources they need to pursue their out-of-work passions. Drawing on their research, the... View Details
Keywords: Passion; Employees; Retention; Interests; Work-Life Balance; Human Resources; Strategy
Related
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

that acquisitions can build competitive advantage partially through retention of valuable human capital of the target firm. However, making commitments to retain and motivate successful top managers is a challenge when contracts are not... View Details
Keywords: Sean Silverthorne
  • November 2013
  • Exercise

People Management (Abridged)

By: Boris Groysberg
Highlights critical gaps between research and practice in the field of strategic human resources management. Also, aims to debunk some myths and preconceptions that general managers bring to their HR decisions. Before class, participants fill out a true-or-false... View Details
Keywords: Human Resources; Management; Compensation and Benefits; Retention; Performance Evaluation
Related
  • Web

Digital Marketing & AI Workshop - Course Catalog

on AI-driven marketing efficiency, students will explore how emerging tools can accelerate customer acquisition and retention while optimizing costs. Ideal for students pursuing careers in consumer marketing, startups, or digital... View Details