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  • All HBS Web  (658)
    • News  (107)
    • Research  (457)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (264)

Show Results For

  • All HBS Web  (658)
    • News  (107)
    • Research  (457)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (264)
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  • 03 Mar 2014
  • HBS Case

Decommoditizing the Canned Tomato

downturn. "An Italian friend in the business kept saying this is horrible, look what the retailers are doing to us," says Shelman. But Francesco told Shelman that the company was doing quite well. "And I said, you've got a bad economy,... View Details
Keywords: by Maggie Starvish; Retail; Retail; Retail
  • 08 Dec 2008
  • Research & Ideas

Thinking Twice About Supply-Chain Layoffs

centers can seriously affect an organization's bottom line and undermine its strategy. "My research reveals that what happens in the last 10 yards of retail supply chains is really important. Customers often... View Details
Keywords: by Julia Hanna; Retail
  • 28 Jul 2014
  • Research & Ideas

Eyes Shut: The Consequences of Not Noticing

safety of the employees who make the goods that the retailer sells? No need to feel awkward if your answer is no. Most people do not think about the harms created by indirect actions, that is, behaviors that hurt others indirectly, such... View Details
Keywords: by Max H. Bazerman; Retail
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
Keywords: by Jim Aisner; Retail
  • 15 Dec 2014
  • Research & Ideas

Deconstructing the Price Tag

sentiment, the researchers conducted six lab experiments in which participants answered questions about a simulated website of a fashion retailer selling T-shirts. The research also included a field study of sales figures at a real online... View Details
Keywords: by Dina Gerdeman; Retail
  • 26 Jul 2010
  • Research & Ideas

Yes, You Can Raise Prices in a Downturn

industry. But research at HBS and other places1 shows that within-industry differences in profitability and returns are typically much greater than across industries. Buffett knows this, investing in "bad" industries like furniture View Details
Keywords: by Sean Silverthorne; Retail; Retail
  • 22 Feb 2016
  • Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

California pharmacist and drugstore owner who balked at the price-slashing practices of chain store competitors and spearheaded a local price-control movement to protect her own bottom line—a crusade that would ultimately gain such... View Details
Keywords: by Dina Gerdeman; Retail; Retail; Retail
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY IMPORTANT FOR AMAZON, AND IT GIVES... View Details
Keywords: Re: Sunil Gupta; Retail
  • 27 Aug 2014
  • Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

Clinic, a provider of medical services; Fast Retailing Group, which owns a chain of apparel stores; and Lawson's, which operates more than 40,000 convenience stores. The cases underscore disaster recovery... View Details
Keywords: by Sean Silverthorne; Retail; Retail; Retail
  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details
Keywords: by Martha Lagace
  • July 2007 (Revised March 2008)
  • Background Note

Staging Two-Sided Platforms

By: Thomas R. Eisenmann and Andrei Hagiu
Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details
Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry
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Eisenmann, Thomas R., and Andrei Hagiu. "Staging Two-Sided Platforms." Harvard Business School Background Note 808-004, July 2007. (Revised March 2008.)
  • November 2017 (Revised May 2019)
  • Case

Wayfair: Fast Furniture?

By: Janice H. Hammond and Anna Shih
Keywords: Supply Chain; Logistics; Distribution; Web; Retail Industry; United States
Citation
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Hammond, Janice H., and Anna Shih. "Wayfair: Fast Furniture?" Harvard Business School Case 618-036, November 2017. (Revised May 2019.)
  • November 1993
  • Supplement

OfficePro (C)

By: John A. Quelch
Supplements OfficePro (A). View Details
Keywords: Decisions; Globalized Firms and Management; Business Subsidiaries; Supply Chain Management; Retail Industry; France
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Quelch, John A. "OfficePro (C)." Harvard Business School Supplement 594-055, November 1993.
  • 13 Mar 2012
  • First Look

First Look: March 13

census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis suggests that total factor productivity (TFP) of multi-store retail View Details
Keywords: Sean Silverthorne
  • November 1993 (Revised November 1994)
  • Supplement

OfficePro (B)

By: John A. Quelch
Supplements OfficePro (A). View Details
Keywords: Decisions; Globalized Firms and Management; Business Subsidiaries; Supply Chain Management; Retail Industry; France
Citation
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Quelch, John A. "OfficePro (B)." Harvard Business School Supplement 594-054, November 1993. (Revised November 1994.)
  • 29 Oct 2000
  • Research & Ideas

Building a Powerful Prestige Brand

committed. Even if they had wanted to sell in chain stores, the Lauders could not afford the large sales force necessary to service such outlets.  Because she wanted to reach women who did not necessarily have much experience with makeup,... View Details
Keywords: by Nancy F. Koehn; Retail; Retail; Retail
  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

information-driven model by gaining a better understanding of product and customer relationships." Dean Vella cited Walmart's innovation in supply chain management and sustainability as ways in which it is reducing the friction... View Details
Keywords: by James Heskett; Retail
  • March 2007
  • Supplement

IKEA's Global Sourcing Challenge

By: Christopher A. Bartlett
Keywords: Problems and Challenges; Supply Chain; Retail Industry; Retail Industry
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Bartlett, Christopher A. "IKEA's Global Sourcing Challenge." Harvard Business School Video Supplement 907-801, March 2007.
  • August 2015
  • Supplement

Sustainability at IKEA Group: Video Supplement

By: V. Kasturi Rangan and Michael W. Toffel
This video contains Q&A with IKEA Group's Chief Sustainability Officer Steve Howard and IKEA Group's Industrial Strategy Manager Per Berggren, the two primary case protagonists. They respond to student questions after the case was taught at an executive education class... View Details
Keywords: Strategy; Operations; Environmental Sustainability; Retail Industry
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Rangan, V. Kasturi, and Michael W. Toffel. "Sustainability at IKEA Group: Video Supplement." Harvard Business School Multimedia/Video Supplement 616-703, August 2015. (Q&A with IKEA Group's Chief Sustainability Officer Steve Howard and Industrial Strategy Manager Per Berggren.)
  • 09 Feb 2012
  • Sharpening Your Skills

Sharpening Your Skills: Online Marketing

ever-improving technology, customer loyalty programs are proving extremely popular among retailers—but merchants are not getting all they should out of them. The reason? Professor José Alvarez says retailers need to see customers as... View Details
Keywords: Re: Multiple Faculty; Technology
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