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  • All HBS Web  (825)
    • News  (303)
    • Research  (354)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)

Show Results For

  • All HBS Web  (825)
    • News  (303)
    • Research  (354)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)
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  • 17 Sep 2013
  • First Look

First Look: September 17

Government Inspections: Evidence from Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often cited as a success story of... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

example. Many nonprofits and other organizations can't afford to hire data scientists, so DrivenData taps into college students and professionals who are looking to work with real-world data sets. For instance, the company is seeking a model for using Yelp reviews of... View Details
Keywords: by Dina Gerdeman
  • 13 Apr 2020
  • Research & Ideas

Small Businesses Are Worse Off Than We Thought

If the COVID-19 crisis lasts four months, 65 percent of small retailers say there’s a good chance they’ll be forced to close permanently by the end of the year. Among restaurants and bars, 70 percent expect to go out of business if... View Details
Keywords: by Kristen Senz; Financial Services
  • 09 Nov 2015
  • Research & Ideas

These Employers Pay Higher Salaries than Necessary

to get them in the door, and then raising prices later. Think of visiting a restaurant you might not otherwise have visited because you have a coupon for a half-price meal. “The difference in a peer-to-peer market is that even though the... View Details
Keywords: by Michael Blanding; Employment; Technology; Computer
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996.... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2016
  • Research & Ideas

Maybe Uber isn't God's Gift to Mankind

up premiums for everyone else,” Edelman says. “As an ordinary consumer, your rates will go up whether or not you ever use Uber yourself.” (In related research, Edelman argues that online travel intermediaries like Expedia end up inflating costs for consumers, as do... View Details
Keywords: by Carmen Nobel; Transportation; Insurance
  • 02 Aug 2024
  • HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details
Keywords: by Lane Lambert; Technology; Information Technology
  • 09 Sep 2024
  • HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

Will Hurwitz. McDonald’s emerges from a slump With 40,000 mostly franchised restaurants across the world, McDonald’s serves some 63 million customers daily and employs more than 2 million workers. The brothers who founded the chain in... View Details
Keywords: by Avery Forman; Food & Beverage
  • 06 Sep 2005
  • Research & Ideas

When Product Variety Backfires

example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
Keywords: by Poping Lin; Consumer Products
  • 22 Jul 2015
  • Research & Ideas

Name Your Price. Really.

"open fare" system; and Panera Bread runs four nonprofit "Panera Cares" locations with PWYW pricing. Oftentimes, businesses use the strategy as a promotion to get new customers, sometimes with a social tie-in for extra incentive—for example, a View Details
Keywords: by Michael Blanding; Consumer Products
  • 21 Oct 2024
  • Research & Ideas

What Happens in Vegas Could Shape the Metaverse

first flocked to the area in the 1940s and worked together to build the entertainment hub it is today: a destination for gambling, trade shows, comedy, music, and some of the finest restaurants in the country. “It is simply the result of... View Details
Keywords: by Scott Nover; Computer; Information Technology
  • 04 Dec 2012
  • First Look

First Look: December 4

reviews on average) and accuracy (some reviewers are more erratic than others), (2) reviewers to be influenced by existing reviews, and (3) product quality to change over time. We apply this approach to reviews from Yelp.com to derive optimal ratings for each View Details
Keywords: Carmen Nobel
  • 03 May 2016
  • First Look

First Look, May 3, 2016

take the lead in the introduction of a new order of things." That's what this book is about—innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Amy C. Edmondson and Susan... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2013
  • First Look

First Look: October 1

that can be performed. We argue that Natural Language Processing (NLP) can be used to improve the effectiveness of inspections by allowing cities to target restaurants that are most likely to have a hygiene violation. In this work, we... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

Yelp data can complement government surveys by measuring economic activity in close to real time, at a granular level, and at almost any geographic scale. Changes in the number of businesses and restaurants reviewed on Yelp can predict... View Details
Keywords: Carmen Nobel
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

results are affected by (a) the inspection outcomes at the inspector’s prior inspected establishment and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants... View Details
Keywords: Dina Gerdeman
  • 12 Sep 2017
  • First Look

First Look at New Research and Ideas, September 12, 2017

restaurants in the LA area and sold frozen dumplings and other Korean foods in Costco across the U.S., and KCON.tv, a digital media channel, were experiencing commercial success in the U.S. market. But at the same time, there was some... View Details
Keywords: Carmen Nobel
  • 20 Mar 2020
  • Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

highly infectious virus, also known as COVID-19. Without incoming cash, many small businesses—especially restaurants and shops on American Main Streets—will soon need to cut staff or shut down for good. “To many of these small businesses,... View Details
Keywords: by Danielle Kost; Service; Food & Beverage
  • 06 Apr 2020
  • Research & Ideas

Where Do Workers Go When the Robots Arrive?

computer science, actually emerge in regions that import less expensive goods from China. Service jobs like retail and restaurants fall slightly, but not in a statistically significant way, the researchers found. Robots on the march... View Details
Keywords: by Rachel Layne; Manufacturing
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