Filter Results:
(355)
Show Results For
- All HBS Web
(826)
- News (302)
- Research (355)
- Events (3)
- Multimedia (16)
- Faculty Publications (209)
Show Results For
- All HBS Web
(826)
- News (302)
- Research (355)
- Events (3)
- Multimedia (16)
- Faculty Publications (209)
Sort by
- 02 Oct 2000
- Research & Ideas
The Dubious Logic of Global Megamergers
Also, McDonald's has already shouldered some of the costs of establishing quick-service restaurant formats locally. Sell Out. Even in cases where the big deal makes sense, it may be better for your company's shareholders if you're the... View Details
Keywords: by Pankaj Ghemawat & Fariborz Ghadar
- 20 May 2008
- First Look
First Look: May 20, 2008
oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979 they sold the business and retired. In 2000, Blake became... View Details
Keywords: Martha Lagace
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
- 10 Jan 2011
- Research & Ideas
Is Groupon Good for Retailers?
First, discount vouchers can provide price discrimination, letting merchants reach customers who value the merchant less than the merchant's ordinary customers do. For instance, some customers are willing to pay full price for a given restaurant—great! The View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
mistrustful of exotic foods." He also determined that labor cost and availability was the key problem in the U.S. restaurant business and that eliminating the conventional kitchen could address that. From these fundamental... View Details
Keywords: by Garry Emmons
- 13 Mar 2018
- First Look
March 13, 2018
Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54145 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract—Collaborating with Yelp and the City of San... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 10 Aug 2020
- Research & Ideas
COVID's Surprising Toll on Careers of Women Scientists
Foundation. About the Author Rachel Layne is a writer based in the Boston area. [Image: valentinrussanov] Related Reading Restaurant Revolution: How the Industry Is Fighting to Stay Alive Who Guarantees Your Workplace Is Safe for Return?... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
recently, and the cafes had menus printed in five languages," says Underhill. "But in South Florida, an area heavily populated by Hispanics, there are restaurants that don't have menus printed in Spanish." In Washington,... View Details
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
client portfolios. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/410139-PDF-ENG Harvard Business School Case 317-121 Pho Hoa Dorchester Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester,... View Details
Keywords: Sean Silverthorne
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
results are affected by (a) the inspection outcomes at the inspector’s prior inspected establishment and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants... View Details
Keywords: Dina Gerdeman
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
restaurants in the LA area and sold frozen dumplings and other Korean foods in Costco across the U.S., and KCON.tv, a digital media channel, were experiencing commercial success in the U.S. market. But at the same time, there was some... View Details
Keywords: Carmen Nobel
- 28 Jul 2015
- First Look
First Look: July 28, 2015
begin by analyzing restaurant reviews that are identified by Yelp's filtering algorithm as suspicious or fake-and treat these as a proxy for review fraud (an assumption we provide evidence for). We present four main findings. First,... View Details
Keywords: Carmen Nobel
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
finer than official government statistics. In this paper, we present evidence that Yelp data can complement government surveys by measuring economic activity in close to real time, at a granular level. We find that changes in the number of businesses and View Details
Keywords: Sean Silverthorne
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
implications for pay inequality and pay transparency Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54750 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca... View Details
Keywords: Dina Gerdeman
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
While managers feared that all the top talent would leave, instead Recruit grew to become a $20 billion tech company (roughly the equivalent of Salesforce) that employs 50,000 people globally. They have created a suite of products including platforms that help... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- 04 Dec 2007
- First Look
First Look: December 4, 2007
overall corporate strategy. Fu Ji has enjoyed phenomenal growth as the corporate catering market in China develops. But that growth in the business also entails a transition from a single restaurant to a View Details
Keywords: Martha Lagace
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Case 806-069 Randall Fojtasek, a partner at Brazos Private Equity Partners, must decide whether to invest more money in Cheddar's restaurant chain, which the firm invested in 10 months earlier. The incremental investment would fund a real... View Details
Keywords: Martha Lagace
- 11 Oct 2016
- First Look
October 11, 2016
shed light on the effectiveness of paid search, we design and analyze a large-scale field experiment on the review platform Yelp.com. The experiment consists of roughly 18,000 restaurants and 24 million advertising exposures—randomly... View Details
Keywords: Sean Silverthorne
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
information that’s available on the online review platforms and information that’s obtained through government regulation to gather more informative signals of restaurant hygiene. I’m also working on other research estimating network... View Details