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- All HBS Web
(3,361)
- People (21)
- News (940)
- Research (1,447)
- Events (7)
- Multimedia (11)
- Faculty Publications (150)
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- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
collection of research and readings about head-on collisions between corporations and consumers, how to think through potential problems in advance, and course-correcting when the inevitable disaster occurs. A Good Place to Start... View Details
- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
NOTICE For web-based businesses looking to attract users, the implications have some interesting strategy considerations, although this is not a large focus of the study. “To reach people, you can’t do what you usually do, which is have a... View Details
- 30 Jul 2014
- Lessons from the Classroom
Teaching The Deal
probably don't have to raise your offer." Most of the classroom negotiations involve pursuing a potential deal that benefits both parties—although in real life, getting to a deal is not always possible.... View Details
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
ESG principles, according to the paper. Such a big pool of potential investments can make it difficult for investors to distinguish between companies paying lip service to ESG, known as greenwashing or goodwashing, from those that truly... View Details
Keywords: by Rachel Layne
- 05 May 2003
- What Do You Think?
Is This a Golden Era for Marketing Productivity?
'voice' into action is the way to reach a 'golden era' in marketing productivity." Whether the real potential for improvement in marketing productivity primarily lies in the minds and behaviors of... View Details
Keywords: by James Heskett
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
Uber and its ilk, but then spells out various ways consumers might be negatively affected by the business practices of transportation network companies (or TNCs). IS UBER DRIVING UP YOUR CAR INSURANCE RATES? Regarding car insurance,... View Details
- 03 May 2011
- Working Paper Summaries
How Do Risk Managers Become Influential? A Field Study of Toolmaking and Expertise in Two Financial Institutions
- 09 Oct 2017
- Research & Ideas
Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements
cable providers to be included in their lineups, which spurred the channel's rapid growth. "They reached out to all these local cable companies and gave them financial incentives to broadcast Fox News instead of some other... View Details
- 26 Jan 2010
- First Look
First Look: Jan. 26
integrating the latest research about the interplay between human behavior, societal needs, and regulatory institutions. The book concludes by setting out a potential research agenda for the social sciences. Creating Value through... View Details
Keywords: Martha Lagace
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
reach customers who may not be near a Gap store," she said. Shopping 24/7 Martha Velando (HBS MBA '02), brand manager at Bath & Body Works, said multi-channel retailing "is all about increasing the size of View Details
- 12 Feb 2016
- Op-Ed
The Real Jobs Tragedy in the US: We've Lost the Skills
With a final deal reached on the Trans-Pacific Partnership (TPP), prepare for another cacophony of protest in Congress that America is signing away jobs to other parts of the world. The naysayers will be overlooking one small fact. Even... View Details
- 07 Feb 2005
- Research & Ideas
How “Career Imprinting” Shapes Leaders
of cognitive frames—as well as specific capabilities, connections, and confidence—they bring to new posts. Q: What can potential leaders learn from the concept of career imprinting? A: I outline many lessons for View Details
Keywords: by Mallory Stark
- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
sequential strategy, launch a group process, or opt for a hybrid. When sequencing appears to have an advantage—in coalition building, managing sensitive information, and dealing with potential opponents—the logic of backward mapping will... View Details
Keywords: by James K. Sebenius
- 17 Nov 2003
- Research & Ideas
Lessons from a Nasty Trade Dispute
have their own agendas and a fixed amount of political capital to allocate to them. If you recognize that your firm or your industry is not one that matters much to the government, then you should not count... View Details
Keywords: by Cynthia Churchwell
- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
any single element, is a recipe for failure. Most important, within any investment opportunity, there is usually some potential for a win, if only the right investor would join it, or if the right changes would be made. If you integrate... View Details
Keywords: by David Amis & Howard Stevenson
- 06 Aug 2001
- Research & Ideas
Go Global—or No? Can You Make the Case?
Ever wanted to judge a Harvard Business Review case study? Here's your chance. In its June issue, Harvard Business Review published an account of the fictional company, DataClear, authored by Harvard Business School associate professor... View Details
Keywords: by Walter Kuemmerle
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
danger of reaching that threshold But you can’t successfully leverage this kind of talent with the old style of management Compliance-oriented approaches just won’t cut it. Leaders need to invoke shared purpose to pull their rebel talent... View Details
Keywords: by James Heskett
- 05 Nov 2014
- What Do You Think?
Are We Entering an Era of Neuromanagement?
businesses." The predominant view was that the practice at present has many limitations. Ann Romaine-Adelstein commented, "I doubt we can predict with validity from a scan yet who will work hard, be innovative or exercise great influence View Details
Keywords: by James Heskett
- 21 Apr 2003
- Research & Ideas
Will American Brands Be a Casualty of War?
of war. We have reached the tipping point where Pax Americana now threatens Brand America. For some, the problem is the Bush administration's pattern of unilateral decision making. For others, especially in Europe, Bush's manner has... View Details
Keywords: by Sean Silverthorne
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
When Apple introduced the iPod, it had a simple but compelling tag line for music fans: "1,000 thousand songs in your pocket." The company sold 300 million of them. On the eve of debuting its digital payment system, Apple Pay,... View Details