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  • April 2003
  • Case

Captain Crisis in the United States Army, The

From 1989 to 1999, the Army watched as captain attrition rose from a planned and acceptable 6.7% to a staggering 10.6%. At the beginning of a new century, the Army leadership is concerned that current and projected staffing levels for junior officers are insufficient... View Details
Keywords: Human Capital; Retention; Government and Politics; Public Administration Industry
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    Louis E. Caldera

    Louis Caldera is a Senior Lecturer of Business Administration at Harvard Business School. He teaches Leadership and Corporate Accountability, a required first-year course in the MBA program. He has previously taught law school courses on corporate... View Details

    • November 2019 (Revised February 2020)
    • Case

    Starbucks: Reaffirming Commitment to the Third Place Ideal

    By: Francesca Gino, Katherine B. Coffman and Jeff Huizinga
    On April 12, 2018, two African American entrepreneurs had scheduled a business meeting at a Starbucks in Philadelphia’s Rittenhouse Square neighborhood. They sat without ordering, waiting for a local businessman to show up for the meeting. The store manager called 911... View Details
    Keywords: Mission and Purpose; Values and Beliefs; Prejudice and Bias; Crisis Management; Employees; Training
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      John D. Dionne

      John D. Dionne has been a Senior Lecturer of Business Administration at the Harvard Business School since 2014 and is a recently retired Senior Managing Director and Senior Advisor to Blackstone. He is also Managing Partner of Franconia Capital, a... View Details

        Benson P. Shapiro

        Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

        Keywords: apparel; banking; beauty products; brokerage; chemical; computer; consulting; e-commerce industry; electrical equipment; electronics; financial services; food; high technology; industrial goods; information; information technology industry; internet; investment banking industry; manufacturing; marketing industry; metals; plastics; printing; professional services; software; steel; telecommunications; wholesale
        • 16 Sep 2020
        • Blog Post

        Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

        In the spring of 2020, brothers Kenneth Chenault (MBA 2019) and Kevin Chenault (MBA 2021) witnessed a series of heartbreaking events. They watched alongside the rest of the world as Ahmaud Arbery, Christian Cooper, George Floyd, Breonna Taylor, and Tony McDade were... View Details

          Lynda M. Applegate

          Lynda M. Applegate is a Baker Foundation Professor at HBS and is Chair of the Advisory Committee for Harvard University’s Masters Degree of Liberal Arts in Finance and Management at the Harvard University Extension School.  She has also played a... View Details

            Sophus A. Reinert

            Sophus Reinert is T.J. Dermot Dunphy Professor of Business Administration and of History in the Business, Government, and the International Economy Unit at Harvard Business School and in the History Department and Harvard University. He has won numerous awards... View Details

            Keywords: education industry; education industry; education industry; education industry; education industry; education industry; education industry

              Karim R. Lakhani

              Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

              Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
              • 02 Jul 2014
              • What Do You Think?

              Are Today’s Business Heroes Challenging Our Ideas About Leadership?

              conclude that I understood leadership pretty well, I've begun to wonder. Let's start with the leadership associated with large organizations with relatively long histories. In recent years, we have been... View Details
              Keywords: by James Heskett
              • Article

              Reflections: Toward a Normative and Actionable Theory of Planned Organizational Change and Development

              By: Michael Beer
              A normative and actionable theory of planned organizational change and development is proposed based on fifty years of engagement by the author as a scholar-consultant. Five principles are central features of the theory and practice proposed: 1) Organizations are... View Details
              Keywords: Consultant; Process; Systems; Silence; Organizational Change and Adaptation; Leadership; Learning; Management Teams
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              • 04 Aug 2009
              • First Look

              First Look: August 4

              Montgomery County Public Schools Authors:Stacey M. Childress, Dennis Doyle, and David A. Thomas, with a foreword by David Gergen Publication:Cambridge: Harvard Education Press, 2009. Abstract Leading for... View Details
              Keywords: Martha Lagace
              • 12 Jul 2016
              • First Look

              July 12, 2016

              growing public discourse cites the rising cost of education and student debt overhang as a contributor to slow economic growth. A parallel discussion explores the causes of the secular decline in business... View Details
              Keywords: Sean Silverthorne
              • November 2017
              • Case

              Outrageous Ambition: Duke University

              By: William C. Kirby and Yuanzhuo Wang
              Duke University had grown from a one room schoolhouse in rural North Carolina in 1859 to one of the leading research universities in the U.S. and the world. Since the late 1950s, Duke’s leaders had consciously used the process of strategic planning to guide the... View Details
              Keywords: Duke University; University Governance; Internationalization; Duke Kunshan University; Interdisciplinarity; Higher Education; Interdisciplinary Studies; Global Strategy; Governing and Advisory Boards; Business History; Growth and Development Strategy; Organizational Design; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Strategic Planning; Education Industry; United States; China; Singapore
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                Krishna G. Palepu

                KRISHNA G. PALEPU is the Ross Graham Walker Professor of Business Administration, and has served previously as Senior Advisor to the President of Harvard University, and Senior Associate Dean... View Details

                Keywords: accounting industry; banking; financial services; information technology industry; pharmaceuticals; retailing
                • 24 Jun 2015
                • HBS Case

                Upgrading School with a Startup Mentality

                launch his own network of schools because he believed typical elementary education was not preparing students adequately for the future. Instead, Ventilla created "microschools," each with 80 to 150 K-8 students, with a focus on... View Details
                Keywords: Re: John Jong-Hyun Kim; Education

                  Robert Simons

                  Robert Simons is a Baker Foundation Professor at Harvard Business School. For over 35 years, Simons has taught accounting, management control, and strategy execution courses in both the Harvard MBA and Executive Education Programs. For 2024/25, he is teaching a... View Details

                  • 21 Nov 2011
                  • Lessons from the Classroom

                  The New Challenge of Leading Financial Firms

                  A worldwide economic crisis. Intense scrutiny from board members, customers, and government regulators. Expanding global markets. Public protests aimed squarely at your industry. Running a financial institution, never easy to begin with,... View Details
                  Keywords: by Carmen Nobel; Financial Services

                    D. Quinn Mills

                    Daniel Quinn Mills provides thought leadership in several fields including leadership, strategy, venture capital, finance, economics and geopolitics.  He has been a director of publicly-listed firms and is currently a director of several closely-held private... View Details

                    Keywords: education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry; education industry
                    • 02 Mar 2010
                    • First Look

                    First Look: March 2

                    public purpose and thus merit tax-exempt status. Amid this clamor for accountability, it is tempting to accept the popular view that more accountability is better. But is it feasible, or even desirable, for nonprofit organizations to be... View Details
                    Keywords: Martha Lagace