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- 14 Aug 2017
- News
Study: More Frequent Sales Quotas Help Volume but Hurt Profits
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
By: Frances X. Frei
For many service firms, the customer plays an important role in contributing to the cost and/or quality of the service. This is very different than many manufacturing contexts, for example, where the firm has virtually complete control over product cost and quality. ... View Details
- 28 Jan 2022
- News
The Coinbase Model: Profit from the Crypto Assets It Lists
- 1998
- Book
Cost and Effect: Using Integrated Cost Systems to Drive Profitability and Performance
By: Robert S. Kaplan and Robin Cooper
Keywords: Cost vs Benefits
- 11 Dec 2023
- Research & Ideas
Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits
profits and, by and large, paying a living wage to their editorial employees, the study notes. That stability also enabled the field’s moral calling to mature and develop like it never had before, with a belief in the mission of... View Details
Keywords: by Scott Van Voorhis
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- April 14, 2015
- Article
The Type of Socially Responsible Investments That Make Firms More Profitable
By: George Serafeim
- 1999
- Chapter
The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects
By: Roger Hallowell and Leonard A. Schlesinger
- 13 Nov 2023
- Podcast
How Levi Strauss & Co.’s Harmit Singh Finds Purpose in Profit
As the Chief Financial & Growth Officer of the Levi Strauss & Co. clothing brand, Harmit Singh makes tough decisions by sticking to a clear set of values that are well-aligned with the company’s larger purpose. He is inspired, in part, by Levi Strauss himself, who... View Details
- 21 Nov 2019
- Blog Post
Finding My North Star at the Crossroads of Profit and Purpose
come. I came to Harvard Business School (HBS) in search of that perfect crossroad of profit and purpose, and to learn more about building sustainable enterprises and making a genuine difference in the lives of people. At HBS, through the... View Details
- 2014
- Other Unpublished Work
Turning a Profit While Doing Good: Aligning Sustainability with Corporate Performance
By: George Serafeim
- 20 Aug 2019
- News