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- All HBS Web (678)
- Faculty Publications (179)
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- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
distinguish between these mechanisms. Approaches that seek to identify true value from demand, without specifying mechanisms behind this wedge, are most useful when researchers are interested in evaluating allocation View Details
Keywords: Sean Silverthorne
- 04 Sep 2012
- Research & Ideas
Book Excerpt: Indispensable: When Leaders Really Matter
shoes. The consistent pattern of their careers—and there is a consistent pattern—will help answer our question about which individuals in history really did have an impact. It will help identify contemporary leaders who could have a large impact, and even View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=53587 The Real Exchange Rate, Innovation and Productivity By: Alfaro, Laura, Alejandro Cuñat, Harald Fadinger, and Yanping Liu Abstract—We evaluate manufacturing firms' responses to changes... View Details
Keywords: Sean Silverthorne
- 18 Feb 2009
- First Look
First Look: February 18, 2009
Addresses and What to Do About It Author:Benjamin Edelman Abstract The Internet's current numbering system is nearing exhaustion. Existing protocols allow only a finite set of computer numbers ("IP addresses"), and central authorities will soon deplete their... View Details
Keywords: Martha Lagace
- 02 Sep 2014
- First Look
First Look: September 2
such rifts, language training must include cross-cultural education. Publisher's link: http://hbr.org/2014/09/whats-your-language-strategy/ar/1 September 2014 Journal of Environmental Economics and Management Government Green Procurement Spillovers: Evidence from... View Details
Keywords: Sean Silverthorne
- 09 Dec 2008
- First Look
First Look: December 9, 2008
supplement: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=208125 China's Financial Markets: 2007 Harvard Business School Note 208-147 Provides an overview of capital markets in mainland China in 2007, View Details
Keywords: Martha Lagace
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
overly narrow goals. Consider the experience of Airbnb, which ran experiments to evaluate booking strategies but ignored the potential for discrimination. After research by Luca and colleagues found evidence of widespread discrimination... View Details
Keywords: by Danielle Kost
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
end-users as the basis for high-speed, digital, interactive, multimedia services." The scenarios, said moderator Scott Bradner, senior technical consultant at Harvard, were not so much predictions as a means to evaluate the next... View Details
- 12 Aug 2008
- First Look
First Look: August 12, 2008
evaluated less negatively than harmful actions carried out directly? Four experiments examine the moral psychology of indirect agency. Experiment 1 reveals effects of indirect agency under conditions favoring intuitive judgment, but not... View Details
Keywords: Sean Silverthorne
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
http://hbswk.hbs.edu/item/6792.html Published: October 31, 2011 When evaluating compensation issues, economists often assume that both an employer and an employee make rational, albeit self-interested choices while working toward a goal.... View Details
Keywords: by Staff
- 24 Dec 2013
- First Look
First Look: December 24
Lakshmi, Xin Meng, Nancy Qian, and Xiaoxue Zhao Abstract—This paper studies the policy determinants of economic transition and estimates the demand for labor in the infant private sector in urban China. We show that a reform that untied... View Details
Keywords: Carmen Nobel
- 18 Mar 2008
- First Look
First Look: March 18, 2008
are created where none would naturally have occurred otherwise. Then, we ask, "Which agents are most effective at creating this kind of WOM?" In particular, we are interested in evaluating the effectiveness of the commonly-used... View Details
Keywords: Martha Lagace
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
particularly the weak level of protection afforded by the California courts), it was unclear how effective a policy of aggressive litigation would be. Furthermore, such a policy might reduce Xerox's ability... View Details
Keywords: by Paul Gompers & Josh Lerner
- 28 Aug 2007
- First Look
First Look: August 28, 2007
services, and capital. These insightful cases allow for evaluation of: the political and economic origins of our current era of globalization and how the rules that constrain and enable firms are changing; the impact of governments' View Details
Keywords: Martha Lagace
- 12 Jul 2016
- First Look
July 12, 2016
I show that these policies made families with foreign-born members 21% less likely to have uninsured children compared to the pre-policy baseline. These households were also 20% more likely to be self-employed and 28% more likely to own... View Details
Keywords: Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
development. Detailed historical economic and social data allow an evaluation of policy results. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=706497 Inniskillin and the... View Details
Keywords: Sean Silverthorne
- 06 Mar 2007
- First Look
First Look: March 6, 2007
today. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307075 Charles Schwab & Co., Inc.: The 'Talk to Chuck' Advertising Campaign Harvard Business School Case 507-005 Schwab management is evaluating... View Details
Keywords: Martha Lagace
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
was interested in supporting government policies that would help establish this agricultural market, as well as in figuring out what it could do to bring those value-added goods to world markets. The MCC doesn't have any illusion that its... View Details
Keywords: by Julia Hanna
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
immigrants favored the increase in industrialization as well as the establishment of more and larger firms, and then grew over time. “After 1880, parts of the US West that were more impacted by the Chinese Exclusion Act grew at considerably lower rates than the rest of... View Details
Keywords: by Marco Tabellini