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    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

    • August 1996 (Revised August 1997)
    • Case

    TNT Limited's Logistics Services in Asia (A): The Strategy

    By: Michael Y. Yoshino and Carin-Isabel Knoop
    Meredith Hellicar's mission as general manager of corporate development is to make TNT Ltd. one of the biggest and most diverse transport and logistic companies in the world, with approximately $5 billion in turnover in 1993, a leading provider of logistics services in... View Details
    Keywords: Business or Company Management; Managerial Roles; Distribution; Logistics; Mission and Purpose; Partners and Partnerships; Strategy; Diversification; Transportation Industry; Asia; China; Indonesia; Thailand
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    • June 2020
    • Article

    Real-time Data from Mobile Platforms to Evaluate Sustainable Transportation Infrastructure

    By: Omar Isaac Asensio, Kevin Alvarez, Arielle Dror, Emerson Wenzel, Catharina Hollauer and Sooji Ha
    By displacing gasoline and diesel fuels, electric cars and fleets reduce emissions from the transportation sector, thus offering important public health benefits. However, public confidence in the reliability of charging infrastructure remains a fundamental barrier to... View Details
    Keywords: Environmental Sustainability; Transportation; Infrastructure; Behavior; AI and Machine Learning; Demand and Consumers
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    • Web

    RCS Cheat Sheet - Research Computing Services

    Help RCS Cheat Sheet 5ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and self-paced training. For additional assistance, please see our help page. Statistical and Data View Details
    • 02 Apr 2012
    • Research & Ideas

    Do Online Dating Platforms Help Those Who Need Them Most?

    though women look at as many profiles as men do, they message men much less," Piskorksi said. "It seems that these sites have done little to overcome a very... View Details
    Keywords: by Carmen Nobel; Technology
    • Web

    IT Strategy: Elevating Research Capabilities with a Cloud-Based Platform Built to Meet Evolving Needs | Information Technology

    IT Strategy: Elevating Research Capabilities with a Cloud-Based Platform Built to Meet Evolving Needs 3.10 Research Computing Platform By Melissa Lantz on July 21, 2025 Share... View Details
    • April 2012
    • Case

    Pret A Manger

    By: Frances X. Frei, Rick Goldberg and Stephanie van Sice
    Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to... View Details
    Keywords: Customer Service Excellence; Growth Planning And Management; Employee Performance Management; Information Management; Production Planning; Employee Attitude Development And Empowerment; Employee Retention; Leadership Development And Career Planning; Service Delivery; Growth and Development Strategy; Business Model; Innovation and Invention; Employees; Performance; London
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    • November 1992 (Revised December 1992)
    • Case

    Deere & Co. (A): The Computer Aided Manufacturing Services Division - A Window to the World (Abridged)

    By: Robert H. Hayes
    The Computer-Aided Manufacturing (CAM) Services Division of John Deere has just received approval to sell their software and computer systems to external customers. These tools, initially developed for internal use, have been widely used throughout Deere. Still,... View Details
    Keywords: Information Infrastructure; Applications and Software; Machinery and Machining; Technological Innovation; Markets; Marketing Strategy; Product Launch; Outcome or Result; Computer Industry; Manufacturing Industry
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    • 04 Dec 2023
    • Blog Post

    My Summer of Joy with the National Parks Service

    Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC... View Details
    • March 2012
    • Article

    China's Growing IT Services and Software Industry: Challenges and Implications

    By: F. Warren McFarlan, Ning Jia and Justin Wong
    The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago. The objective of this article is to help CIOs in firms outside of China better understand the... View Details
    Keywords: Growth and Development; Information Technology; Applications and Software; Problems and Challenges; Information Technology Industry; China
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    • 01 Dec 2015
    • News

    Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

    Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell... View Details
    Keywords: Erin Peterson
    • Web

    Research Staff Services - Faculty & Research

    Research Services Research Staff Services 3ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS)... View Details
    • 23 Jan 2012
    • Research & Ideas

    Break Your Addiction to Service Heroes

    to make necessary tradeoffs is the number one obstacle to excellence in service organizations. Q: Why is that such a difficult concept for service organizations to embrace? A:... View Details
    Keywords: by Deborah Blagg; Service
    • April 2015
    • Case

    Dutch Bros. Coffee: A Compelling Future

    By: Joshua Margolis and Christine Snively
    Travis Boersma, co-founder and President of the Dutch Bros. coffee chain, faces three operational decisions that will shape the company's growth trajectory and distinctive culture. First, should they offer a specialty coffee at a subset of their stores in one region... View Details
    Keywords: Culture And Community; Service Management; Retail; Food; Managing Growth; Family Business; Small Business; Leadership; Culture; Food and Beverage Industry; Oregon
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    • 10 Nov 2021
    • Blog Post

    Veterans in the MBA Program: Profiles of Service

    the case method, research, and life as an HBS student, planting a seed of opportunity that he came back to following his service in the Marine Corps. Born and raised in... View Details
    • 24 Sep 2014
    • Op-Ed

    Stop Thinking of Climate Change as a Religious or Political Issue

    You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details
    Keywords: by Forest Reinhardt; Energy; Utilities
    • Web

    Tools & Services | Information Technology

    leaders who make a difference in the world. We ’ re here to help you identify and implement flexible and easy-to-use tools that empower you to teach, learn, and work more effectively every day. Browse our View Details
    • 01 Dec 2008
    • News

    Career Services Shifts into High Gear

    Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career View Details
    • Web

    Research Computing Services - Faculty & Research

    Research Services Research Computing Services 2ms Research Computing Services (RCS) is a centralized service... View Details
    • 24 Mar 2021
    • News

    Outsider-Insider Named CEO of Amazon Web Services

    Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that... View Details
    Keywords: Amazon; online retail; leadership; Executive, Legislative, and Other General Government Support; Government