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- All HBS Web
(3,276)
- People (16)
- News (1,160)
- Research (1,319)
- Events (2)
- Multimedia (7)
- Faculty Publications (231)
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- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
constructive co-existence of unit autonomy and organizational affiliation, organizations must have in place a clear process for making decisions as to who will perform the functions necessary for the system,... View Details
Keywords: by Sean Silverthorne
- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details
- 10 Jul 2000
- Research & Ideas
Entrepreneurship in Europe
entrepreneurial communities and four recent trends in entrepreneurial activity. The characteristics that make entrepreneurship thrive, said Stevenson, include: resource mobility; reinvestment in the community; joy in the success of... View Details
Keywords: by Kenneth Liss
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
ingrained. She hypothesized that if she could get households expecting a new baby to make PriceMart a part of their routines before becoming parents, she might keep them as customers for the next several years, winning significant... View Details
Keywords: Dina Gerdeman
- 2014
- Working Paper
The Triumph of the Humble Chief Risk Officer
By: Anette Mikes
This paper tracks the evolution of the role of two chief risk officers (CROs), and the tools and processes they have implemented in their respective organizations. While the companies are from very different industries (one is a power company, the other is a toy... View Details
Mikes, Anette. "The Triumph of the Humble Chief Risk Officer." Harvard Business School Working Paper, No. 14-114, May 2014.
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
technology, but you really have to line up the complementary assets so all the pieces play with you and they are motivated to make it work. At the end of the day, Apple is going to have to make the economics... View Details
- 2007
- Working Paper
I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time
By: Katherine L. Milkman, Todd Rogers and Max H. Bazerman
How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details
Keywords: Internet and the Web; Food; Decision Choices and Conditions; Conflict and Resolution; Emotions; Cognition and Thinking; Retail Industry; Food and Beverage Industry
Milkman, Katherine L., Todd Rogers, and Max H. Bazerman. "I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time." Harvard Business School Working Paper, No. 07-078, April 2007. (Revised December 2007, May 2008, September 2008.)
- 25 Jan 2024
- Research & Ideas
Being a Team Player: Why College Athletes Succeed in Business
C-suite roles than their classmates, says Paul Gompers, the Eugene Holman Professor of Business Administration at Harvard Business School, who is one of the study’s co-authors. “It certainly makes sense that that kind of intense... View Details
Keywords: by Rachel Layne
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
years—developing a gut reaction that a particular candidate, while spectacular on paper, isn't a good fit for his portfolio company. At the end of the day, as Leonard and Swap argue in their new book, Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom,... View Details
Keywords: by Dorothy Leonard & Walter Swap
- March 2025
- Case
The Changing Climate on Wall Street
By: Clayton S. Rose, Maxim Pike Harrell and Michael Norris
Increasing and conflicting regulatory requirements and political pressures regarding climate change tested the leaders of U.S. financial institutions, as they struggled to determine how best to comply while managing their business and its risks.
In October 2024,... View Details
Keywords: Change; Disruption; Competency and Skills; Decision Making; Cost vs Benefits; Ethics; Governance; Corporate Accountability; Leadership; Management; Risk Management; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Society; Civil Society or Community; Social Issues; Strategy; Adaptation; Banking Industry; Financial Services Industry; Insurance Industry; United States; Europe
- 2016
- Working Paper
Entrepreneurs and the Co-Creation of Ecotourism in Costa Rica
By: Geoffrey Jones and Andrew Spadafora
Between the 1970s and the 2000s, Costa Rica became established as the world’s leading ecotourism destination. This working paper suggests that although Costa Rica benefited from biodiversity and a pleasant climate, the country’s preeminence in ecotourism requires more... View Details
Keywords: Tourism; Latin America; Business History; Sustainable Strategy; Sustainability; Nonprofit; Entrepreneurs; Environment; Entrepreneurship; History; Environmental Sustainability; Tourism Industry; Costa Rica
Jones, Geoffrey, and Andrew Spadafora. "Entrepreneurs and the Co-Creation of Ecotourism in Costa Rica." Harvard Business School Working Paper, No. 16-136, June 2016.
- March 2009 (Revised May 2011)
- Case
The Credit Suisse/Gerson Lehrman Group Alliance
By: Robert G. Eccles and Laura Winig
The equity research department of Credit Suisse and the expert network firm of Gerson Lehrman Group, historically competitors, have established a strategic alliance which both believe will give them a competitive advantage. Under the leadership of its head of equity... View Details
Keywords: Business Model; Financial Crisis; Investment Banking; Innovation and Invention; Alliances; Social and Collaborative Networks; Competitive Advantage; Banking Industry
Eccles, Robert G., and Laura Winig. "The Credit Suisse/Gerson Lehrman Group Alliance." Harvard Business School Case 409-046, March 2009. (Revised May 2011.)
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
international negotiations, I've seen numerous promising deals fail because people ignored or underestimated the powerful differences in processes across cultures... . . . What are the informal influences that can make or break a deal?... View Details
Keywords: by James K. Sebenius
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
Summing Up Does U.S. health care need more pull or push? There are clear symptoms that something is wrong with U.S. health care. In Edward Hare's words, "It's making us uncompetitive and turning us against each other." In this... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough,... View Details
Keywords: by Martha Lagace
- 01 Aug 2023
- What Do You Think?
As Leaders, Why Do We Continue to Reward A, While Hoping for B?
(iStockphoto/mikkelwilliam) Often the incentives we put in place to stimulate and reward performance produce unexpected behaviors. Causes vary from one individual to another, depending on what each of us values and what we are willing to... View Details
Keywords: by James Heskett
- 04 Aug 2008
- Research & Ideas
How Female Stars Succeed in New Jobs
make the most of star power. Q: Why did you think there might be an important gender aspect to your research into star performers and their career development? How did you study this topic in depth? Boris Groysberg: A few years ago, my... View Details
- 09 Apr 2024
- Book
Why Work Rituals Bring Teams Together and Create More Meaning
several experiments, and even performed brain scans. Norton makes an important distinction between a habit and a ritual; we may do both routinely, even unconsciously, but we ascribe more meaning to the latter. As a simple test, Norton... View Details
Keywords: by Michael Blanding
- 26 Apr 2024
- HBS Case
Deion Sanders' Prime Lessons for Leading a Team to Victory
game? Sanders sets high expectations, clearly lays out the plan, checks to make sure people are following through, and provides all the logistical support the team needs to succeed both on and off the field. “Deion reminds me of military... View Details
- 30 Mar 2015
- Research & Ideas
Managing the Family Business: Preparing to Sell
year or two, to develop. 2. Redeployment. Consistent with the family's strategic plan, they redeploy the proceeds of a business sale in assets (usually more diversified assets) that match the family's talents, aspirations, and needs. Short term, families usually View Details