Personal Data - Publications - Faculty & Research

Program

Transforming Customer Experiences

customers to thrive Communicate your organization's strategic service mission Leverage technology to create and enhance service offerings and improve delivery Expand your personal and professional network Extend your network by living and... View Details

What You Don't Know About Making Decisions

Most executives think of decision making as a singular event that occurs at a particular point in time. In reality, though, decision making is a process fraught with power plays, politics, personal nuances, and institutional history. Leaders who recognize this make... View Details

03 Oct 2023
What Do You Think?

Do Leaders Learn More From Success or Failure?

leaders most effectively to enter the real world. I can add a personal experience to those that Edmondson cites. In 1990, a colleague, HBS Professor John Kotter, and I began a study of the impact of an organization’s culture on its... View Details

Keywords: by James Heskett

Program

Competing in the Age of Digital Platforms

a competitive advantage Understand the core fundamentals of how to launch and maintain a platform business that outperforms digital and conventional competitors in the United States, China, and other global markets Identify how to leverage View Details

23 May 2017
First Look

First Look at New Ideas and Research: May 23, 2017

points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase decisions (Study 5). These effects persist in the absence of any reward, when a cost must be... View Details

Keywords: Carmen Nobel

12 Jun 2018
First Look

New Research and Ideas, June 12, 2018

agents over eight weeks to examine how differing types of guidance and training impact the agents' inventory management. We find agents who are trained in person and receive an explicit, personalized, daily text message recommendation of... View Details

Keywords: Dina Gerdeman

Program

Agribusiness Seminar

constraints Leverage data and technology to improve decision making, operating efficiency, and responsiveness to customers Defend against commodification and drive profitability through product and marketing innovation Design robust,... View Details

Keywords: Agriculture; Agriculture

06 Dec 2017
Working Paper Summaries

Does Financial Misconduct Affect the Future Compensation of Alumni Managers?

Keywords: by Boris Groysberg, Eric Lin, and George Serafeim

09 May 2024
Research & Ideas

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

and disciplinary isolation led Duede to wonder whether the data they had collected could be used to understand the association of geographic and intellectual proximity on intellectual influence. The power of diverse interactions The study... View Details

Keywords: by Ben Rand

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade.” Collins asked him about the personal characteristics of prisoners who did... View Details

Keywords: by Boris Groysberg and Robin Abrahams

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

problem—not just treating the patient but making sure the older person is helped to the room and assisted throughout the examination. Approaching this situation successfully requires recognizing the problem has changed and reorienting to... View Details

Keywords: by Rachel Layne; Technology; Information Technology

2010
Working Paper

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

By: Malcolm S. Salter

This paper describes how the gaming of society's rules by corporations contributes to the problem of institutional corruption in the world of business. "Gaming" in its various forms involves the use of technically legal means to subvert the intent of society's rules in... View Details

Keywords: Crime and Corruption; Civil Society or Community; Competitive Advantage; Earnings Management; Trust; Law; Performance; Investment Funds; Private Sector; Behavior; Relationships; Goals and Objectives

Citation

Read Now

07 Mar 2007
Research & Ideas

How Do You Value a “Free” Customer?

the same over time? Does it increase or decrease? A: Customer value changes over time, and in our data we find that the value is increasing over time. In general, we expect customer value to initially increase as the firm grows and later... View Details

Keywords: by Sarah Jane Gilbert; Web Services

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

Lawyers, financial professionals, doctors—these types of workers often expect their abilities to remain steady or grow with time. But Brooks points to data showing that’s not the case. In almost every high-skill profession, he finds,... View Details

Keywords: by Avery Forman

Web

Help - Alumni

Clubs Visiting Campus Giving to HBS Alumni Benefits Baker Library Bulletin & Class Notes General Information General Information What constitutes Harvard Business School alumni status? A Harvard Business School alumnus/a is defined as any View Details

16 Aug 2016
First Look

August 16, 2016

drives wealthy and powerful people to white-collar crime? I draw from extensive personal interaction and correspondence with nearly fifty former executives as well as research in psychology, criminology, and economics to investigate how... View Details

Keywords: Sean Silverthorne

26 Apr 2023
In Practice

Is AI Coming for Your Job?

gradually and then suddenly.” Companies will move slowly to deploy generative AI technology like that embodied in OpenAI’s ChatGPT. Harnessing the immense pool of data underlying it will require the development of proprietary... View Details

Keywords: by Kristen Senz; Technology

Web

Students on the Job Market - Doctoral

treated. Using this quasi-exogenous variation, monthly repurchase data and a staggered DiD design, my main tests find that the modernized rule reduces share repurchases amounts, primarily by reducing the number of firms repurchasing. In... View Details

06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

wave” of immigration from Vietnam that the AHA triggered, the researchers discovered a fortunate coincidence: This particular group of people migrated just as the US Census created its in-depth Longitudinal Employer Household Dynamics (LEHD) database. These View Details

Keywords: by Rachel Layne

16 Jul 2018
Research & Ideas

Kids of Working Moms Grow into Happy Adults

important.” “As we gradually understand that our children aren’t suffering, I hope the guilt will go away” This isn’t about raising happier kids, she continues. “When women choose to work, it’s a financial and personal choice. Women... View Details

Keywords: by Dina Gerdeman

Publications