Performance Metrics - Publications - Faculty & Research

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

varied. “While diversity is easier to measure quantitatively,” Laurie pointed out, “inclusion metrics are currently qualitative and inconsistent.” Bob put it in personal terms: “I was able to hold myself accountable for diversity results,... View Details

Keywords: by James Heskett

17 Oct 2018
Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

season from the website BasketballReference.com, and then compared how many minutes each player played under black coaches versus white. He found that players averaged 40 second less per game when playing for a coach of a different race, regardless of his actual View Details

Keywords: by Michael Blanding; Sports

May 2021
Article

Value-Based Healthcare in Urology: A Collaborative Review

By: Chanan Reitblat, Paul A. Bain, Michael E. Porter, David N. Bernstein, Thomas W. Feeley, Markus Graefen, Santosh Iyer, Matthew J. Resnick, C.J. Stimson, Quoc-Dien Trinh and Boris Gershman

Context:
In response to growing concerns over rising costs and major variation in quality, improving value for patients has been proposed as a fundamentally new strategy for how healthcare should be delivered, measured, and... View Details

Keywords: Value-based Healthcare; Integrated Practice Units; Outcome Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Value; Cost Management; Strategy; Outcome or Result; Measurement and Metrics

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14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

trainees how to assemble an aircraft wing—and has cut the time it takes them to do that task by 35%. At GE, factory workers have achieved a similar gain in efficiency by using voice commands in AR experiences to perform complex wiring. AR... View Details

Keywords: Carmen Nobel

Web

Software Tools - Research Computing Services

can turn on 'novice' mode to get more information when using the commands: $ module --novice Note: After using modules for some time, you might be tempted to include module load directives in your ~/.bash_profile or ~/.bashrc login scripts. DON'T! Not only will this... View Details

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details

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February 1995 (Revised June 1999)
Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein

The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details

Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry

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Launching Tech Ventures | HBS Online

key metrics that dictate whether a venture has achieved product-market fit and is ready for scaling. “The course is useful for startupland citizens—founders, investors, and joiners—to get complete, honest insights about the industry... View Details

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

conversations with their bosses, notes Thomas DeLong, who teaches organizational behavior at Harvard Business School. "I'm amazed that although organizations are willing to set metrics for success in difficult times, so few... View Details

Keywords: by Paul Michelman

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

keep the team progressing toward their goal, but to properly address all concerns raised along the way. Use the “clean sheet of paper” exercise to think creatively about company processes Another best practice is to perform the clean... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

Web

HBS - Financials | Supplemental Financial Information

2023 Annual Report From The Dean Key Metrics Financials PDF Downloads Financials From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financials From the CFO... View Details

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

urgent systemic changes needed to address climate change. By doing what’s right for people and the planet, pep+ will help position our company as a consistent top market performer by generating stronger, more loyal connections with our... View Details

08 Mar 2021
Blog Post

International Women's Day Featured Stories

missing an actionable dataset that quantifies its climate impact. To address this gap, I am building Metric to provide ESG analytics software that measures corporate ESG performance and quantifies the... View Details

January 15, 2019
Article

Is Your Company's Strategy Aligned with Your Ownership Model?

By: Josh Baron

The legacy of Vanguard founder John Bogle has brought attention to the transformative influence of ownership structures within the business world. Bogle's revolutionary insight into the limitations of active fund management led to the widespread adoption of index... View Details

Keywords: Ownership Type; Business Strategy; Organizational Structure; Strength and Weakness; Competitive Advantage

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2009
Working Paper

International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination

By: David J. Collis, David Young and Michael Goold

This paper examines differences in the size and roles of corporate headquarters around the world. Based on a survey of over 600 multibusiness corporations in seven countries (France, Germany, Holland, UK, Japan, US, and Chile) the paper describes the differences among... View Details

Keywords: Business Headquarters; Size; Organizational Structure; Culture; Japan; France; Germany; Netherlands; United Kingdom; United States; Chile

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11 May 2011
Research & Ideas

Building a Better Board

fellow board members said you could do to be more effective as a board member or as a CEO," Kaufman says. More Comprehensive Assessment Metrics Historically, a board member's assessment of a CEO's View Details

Keywords: by Carmen Nobel

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

systems and processes. Moreover, the firm had experienced a slight decline in performance and increasing competition from major rivals prior to his arrival. We were intrigued by the changes taking place at Alpha, particularly as we... View Details

Keywords: by Martha Lagace