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  • All HBS Web  (16,658)
    • People  (26)
    • News  (5,068)
    • Research  (9,411)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Hong Kong.)
  • 07 Jul 2023
  • Blog Post

Fostering Candor in Teams and Organizations

organizational culture can be established and communicated. An organization may have an environment that encourages casual dress to promote individuality and comfort, it could fund advanced education and training, or it could establish a... View Details
Keywords: All Industries
  • Web

Building Trusted Organizations - Course Catalog

HBS Course Catalog Building Trusted Organizations Course Number 1825 Professor of Management Practice Sandra Sucher Fall; Q2; 1.5 credits Overview Trust is the foundation of every meaningful relationship—personal and professional. We see... View Details
  • November 2006 (Revised November 2007)
  • Supplement

Procter & Gamble: Organization 2005 (B)

By: Mikolaj Jan Piskorski and Alessandro L. Spadini
Keywords: Organizations; Consumer Products Industry
Citation
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Piskorski, Mikolaj Jan, and Alessandro L. Spadini. "Procter & Gamble: Organization 2005 (B)." Harvard Business School Supplement 707-402, November 2006. (Revised November 2007.)
  • 04 Sep 2019
  • News

How to (Inadvertently) Sabotage Your Organization

  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Milan.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in San Francisco.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Singapore.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Mumbai.)
  • 2009 - 2009
  • Conference Presentation

Networks and Change Implementation in Organizations

By: Julie Battilana and Tiziana Casciaro
Keywords: Networks; Change; Organizations
Citation
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Battilana, Julie, and Tiziana Casciaro. "Networks and Change Implementation in Organizations." Paper presented at the European Group for Organizational Studies (EGOS) Conference, Barcelona, Spain, 2009.
  • May 2025 (Revised June 2025)
  • Case

Daiichi Sankyo: Steering a Global Organization

By: Tiona Zuzul, Amy C. Edmondson and Cat Huang
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old... View Details
Keywords: Strategy; Culture Change; Decision-making; Leadership; Culture; Innovation; Psychological Safety
Citation
Educators
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Zuzul, Tiona, Amy C. Edmondson, and Cat Huang. "Daiichi Sankyo: Steering a Global Organization." Harvard Business School Case 725-478, May 2025. (Revised June 2025.)
  • February 2020
  • Case

Collage.com: Scaling a Distributed Organization (Abridged)

By: Christopher Stanton, Shikhar Ghosh, William R. Kerr, Sarah Gulick and James Palano
Keywords: Remote Work
Citation
Educators
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Stanton, Christopher, Shikhar Ghosh, William R. Kerr, Sarah Gulick, and James Palano. "Collage.com: Scaling a Distributed Organization (Abridged)." Harvard Business School Case 820-101, February 2020.
  • June 2019
  • Teaching Note

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Aldo Sesia
Teaching Note for HBS No. 419-004. View Details
Citation
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Groysberg, Boris, and Aldo Sesia. "California Closets: Organizing the Customer Experience." Harvard Business School Teaching Note 419-064, June 2019.
  • March 2017 (Revised August 2021)
  • Teaching Note

HomeAway: Organizing the Vacation Rental Industry

By: Rory McDonald and Matt Higgins
Teaching Note for HBS No. 615-036. View Details
Keywords: Strategy; Innovation; Entrepreneurship; Technology; Acquisitions; Operations Management
Citation
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McDonald, Rory, and Matt Higgins. "HomeAway: Organizing the Vacation Rental Industry." Harvard Business School Teaching Note 617-042, March 2017. (Revised August 2021.)
  • 1988
  • Book

Dynamic Manufacturing: Creating the Learning Organization

By: Robert H. Hayes, Steven C. Wheelwright and Kim B. Clark
Citation
Find at Harvard
Related
Hayes, Robert H., Steven C. Wheelwright, and Kim B. Clark. Dynamic Manufacturing: Creating the Learning Organization. New York, NY: Free Press, 1988.
  • May 1991 (Revised October 1991)
  • Background Note

Transformation: Changing the Way Organizations Work

Citation
Find at Harvard
Related
Linder, Jane C. "Transformation: Changing the Way Organizations Work." Harvard Business School Background Note 191-142, May 1991. (Revised October 1991.)
  • November–December 1992
  • Article

Clusters: A New Style of Organization

By: D. Q. Mills and G. B. Friesen
Citation
Related
Mills, D. Q., and G. B. Friesen. "Clusters: A New Style of Organization." Clinical Laboratory Management Review 6, no. 6 (November–December 1992): 499–513.
  • 1991
  • Book

Organizing and Implementing the Marketing Effort

By: Frank V. Cespedes
Keywords: Marketing
Citation
Find at Harvard
Related
Cespedes, Frank V. Organizing and Implementing the Marketing Effort. Reading, MA: Addison-Wesley Publishing Company, 1991.
  • April 1993
  • Teaching Note

Becton Dickinson Division: Marketing Organization TN

By: Frank V. Cespedes
Teaching Note for (9-593-070). View Details
Keywords: Health Industry; Consumer Products Industry
Citation
Purchase
Related
Cespedes, Frank V. "Becton Dickinson Division: Marketing Organization TN." Harvard Business School Teaching Note 593-109, April 1993.
  • 1998
  • Working Paper

The Industrial Organization of Chinese Government

Citation
Read Now
Related
Huang, Yasheng. "The Industrial Organization of Chinese Government." Harvard Business School Working Paper, No. 99-076, December 1998.
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