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Show Results For
- All HBS Web
(12,429)
- People (21)
- News (3,896)
- Research (7,206)
- Events (76)
- Multimedia (65)
- Faculty Publications (5,908)
- 2007
- Article
Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions
By: Anette Mikes
Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.Based on the evidence of... View Details
Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry
Mikes, Anette. "Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions." International Journal of Risk Assessment and Management 7, no. 8 (2007): 1027–1056.
- March 1990
- Teaching Note
Operations Strategy, Module Overview: Competing on New Products and Processes
By: David A. Garvin
- 2002
- Working Paper
An Empirical Study of Operational Performance Convergence Following Enterprise-IT Implementation
Cotteleer, Mark J. "An Empirical Study of Operational Performance Convergence Following Enterprise-IT Implementation." Harvard Business School Working Paper, No. 03-011, July 2002.
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2025 Himabindu Lakkaraju : Recipient of a 2025 Sloan Research Fellowship in Computer Science. 2024 Ryan W. Buell :... View Details
- 2019
- Chapter
Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity
By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Chap. 12 in Sharing Economy: Making Supply Meet Demand. Vol. 6, edited by Ming Hu, 249–278. Springer Series in Supply Chain Management. Cham, Switzerland: Springer, 2019.
- June 1987 (Revised May 1992)
- Case
Carolina Power & Light Co.: Customer and Operating Services Group
By: Frank V. Cespedes
Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
- 10 Jan 2019
- Cold Call Podcast
Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?
Keywords: Re: Jeffrey F. Rayport
- 31 Jul 2024
Take30 Impact Series: Diverse Alumni in Marketing and PE Operations
Take 30 minutes out of your day to learn about how one alum is making an impact after HBS. We’ll touch on their experience as a student, their career path, and personal journey since graduating. On this episode, we feature Milagros "Millie" Carter (MBA 2013), Vice... View Details
- August 2000
- Supplement
A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000
A classroom appearance dated March 16, 2000, at Harvard Business School, by Dirk McMahon, head of Ground Operations at Northwest Airlines. View Details
Hallowell, Roger H. "A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000." Harvard Business School Video Supplement 801-802, August 2000.
- Web
Corporate Finance: Corporate Financial Operations (CFO) - Course Catalog
HBS Course Catalog Corporate Finance: Corporate Financial Operations (CFO) Course Number 1416 Professor C. Fritz Foley Fall; Q1Q2; 3.0 credits 28 Sessions Exam NOTE: Because there is considerable overlap between the fall course, Corporate... View Details
- Article
Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management
By: Marshall Fisher and Ananth Raman
We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details
Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry
Fisher, Marshall, and Ananth Raman. "Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management." Special Issue on The 30th Anniversary Issue of Production and Operations Management edited by Subodha Kumar and Christopher S. Tang. Production and Operations Management 31, no. 12 (December 1, 2022): 4452–4461.
- November 1976
- Case
Norton Co.: Strategic Planning for Diversified Business Operations (Abridged)
By: Francis Aguilar
Aguilar, Francis. "Norton Co.: Strategic Planning for Diversified Business Operations (Abridged)." Harvard Business School Case 377-114, November 1976.
- 2004
- Working Paper
Dynamically Mixing Service Operations Strategies: Examples from Health Care
By: Richard M.J. Bohmer
- 2013
- Working Paper
The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry
By: Albert W. Sheen and Shai Bernstein
What, if anything, do private equity firms do with businesses they acquire? We find evidence of significant operational changes in 101 restaurant chain buyouts between 2002 and 2012. Analysis of health inspections conducted for over 50,000 stores in Florida shows that... View Details
Keywords: Safety; Quality; Private Equity; Food; Management Practices and Processes; Leveraged Buyouts; Performance Efficiency; Retail Industry; Food and Beverage Industry; Florida
Sheen, Albert W., and Shai Bernstein. "The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry." Working Paper, June 2013.
- February 1997 (Revised June 1997)
- Teaching Note
Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes
Provides the conceptual framework and teaching suggestions for the teaching module "Designing, Managing and Improving Operations Processes." This module is the first of three in the course "Designing, Managing and Improving Operations." View Details
- August 2019 (Revised July 2024)
- Module Note
Demystifying the Family Enterprise: Module 2 - The Operating Company
By: Christina R. Wing, Madeline Keulen and Vicki Morton
Wing, Christina R., Madeline Keulen, and Vicki Morton. "Demystifying the Family Enterprise: Module 2 - The Operating Company." Harvard Business School Module Note 620-037, August 2019. (Revised July 2024.)
- 10 Jan 2019
- Interview
Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?
"Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?" Cold Call (podcast), Harvard Business Review Group, January 10, 2019.
- September 2012 (Revised March 2013)
- Teaching Note
Ultimate Fighting Championship: License to Operate (A) & (B) (TN)
By: George Serafeim
The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details
- 2009
- Article
Acquisitions and the Evolution of Operational Performance across the Firm
By: Santiago Mingo
Mingo, Santiago. "Acquisitions and the Evolution of Operational Performance across the Firm." Academy of Management Best Paper Proceedings (2009).
- February 1980 (Revised September 1994)
- Case
General Electric Co.: The Executive Manpower Operation -- David Orselet
By: Wickham Skinner and David C. Rikert
Keywords: Leadership Development
Skinner, Wickham, and David C. Rikert. "General Electric Co.: The Executive Manpower Operation -- David Orselet." Harvard Business School Case 680-122, February 1980. (Revised September 1994.)