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  • All HBS Web  (1,350)
    • People  (4)
    • News  (315)
    • Research  (784)
    • Events  (4)
    • Multimedia  (3)
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  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

benefit from mimicking the showroom concepts started by online-first retailers and why online-first retailers can benefit from opening more traditional stores. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54316 March... View Details
Keywords: Sean Silverthorne
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

the study period, each of the US subteams was made the code owner of the software they were designing. Both Chinese subteams were demoralized; however, what happened next on each of these teams was remarkably different. “What we... View Details
Keywords: by Michael Blanding
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

frosting, and lemon-ginger ice cream. When the Brooklyn-based screenwriter first met his future wife and business partner, he wooed her by hosting ice cream socials with homemade concoctions that guests raved about. Flying high on these enthusiastic reviews, Smith and... View Details
Keywords: by Pamela Reynolds
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

develop the organization and its people. So they do not cut all training and education. Nor do they cut employment without a lot of open communication about why they are doing it, often traveling to all parts of the company to communicate... View Details
Keywords: by Martha Lagace
  • 14 Nov 2023
  • What Do You Think?

Do We Underestimate the Importance of Generosity in Leadership?

leader: fostering change. I don’t ever recall generosity having been emphasized in any of these discussions. I’m reminded of this by the current interest in the subject of happiness led by, among others, Arthur Brooks of this faculty. Various studies have shown that... View Details
Keywords: by James Heskett
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

of potential funding sources to solve social problems, much of it stemming from an intergenerational transfer of wealth and new wealth from financial and high-tech entrepreneurs. Download the paper:... View Details
Keywords: Martha Lagace
  • 22 May 2024
  • HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

business opportunities The average US TikTok user spent 45.4 hours a month on TikTok in 2023, passing YouTube’s 26.2 hours, according to Statista. It’s a place to get seen. Last year, TikTok focused on advertising as its main revenue View Details
Keywords: by Rachel Layne; Technology
  • 24 Mar 2008
  • Research & Ideas

Reducing Risk with Online Advertising

superfluous. If fraud is impossible, then why should we waste our time looking? Q: How could someone commit fraud in that scenario? A: First, suppose there was tracking software on a user's computer. Many consumers have had this problem.... View Details
Keywords: by Martha Lagace; Video Game; Web Services
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

linked to politics, economics, and ecology. Any bit of news, such as an oil tanker spill, a technical problem at a plant, or a political crisis in 1 of their sourcing countries, can send their share prices into a tailspin. Even good news... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

contact those rewards customers who had purchased the tainted pet food. Loyalty program data can be enormously advantageous in other ways, such as helping a retailer perform market research, set pricing strategies, and decide whether and where to View Details
Keywords: by Maggie Starvish; Retail
  • 22 Feb 2024
  • Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

underpin this technology typically subsume the information that users enter, helping the software provide better answers over time. Working Knowledge spoke with Seth Neel, an expert on machine “unlearning” who is an assistant professor at... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

a better job of making apartments appealing than the online classified site, but first they had to siphon away its customers. To do that, Chesky and Gebbia created software to hack Craigslist to extract the contact info of property... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 12 Mar 2024
  • HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
Keywords: by Rachel Layne; Electronics; Information Technology
  • 10 Jan 2012
  • First Look

First Look: January 10

with commercial institutions to reap benefits from their larger sources of capital and technology expertise? Would that mean compromising his original mission of elevating people from the base of the pyramid? Purchase this... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2024
  • In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

crowdsource diverse viewpoints and innovative solutions to their most complex solutions. Take the Netflix challenge. In 2006, Netflix launched an open competition for the best collaborative filtering algorithm to predict user ratings for... View Details
Keywords: by Rachel Layne; Information Technology
  • 23 Sep 2014
  • First Look

First Look: September 23

governance regimes to meaningful transnational regulation. Download working paper: http://ssrn.com/abstract=2178540   Cases & Course Materials Harvard Business School Case 415-015 Opening the Valve: From View Details
Keywords: Sean Silverthorne
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

differentiate products in the marketplace," says Peter Rawlinson, director of product management for contract-management software company I-many in Edison, N.J. Increased product differentiation has also "increased the... View Details
Keywords: by David Stauffer
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

http://siteresources.worldbank.org/INTPREMNET/Resources/EP31.pdf   Working PapersWhen Open Architecture Beats Closed: The Entrepreneurial Use of Architectural Knowledge Authors:Carliss Y. Baldwin Abstract This paper describes how... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

would right now say that America seems like a particularly happy place. And I was wondering, both of you should address this, it's like what is the source of a kind of national unhappiness? I mean, we we see this in politics, obviously.... View Details
Keywords: by HBS Staff
  • 26 Apr 2023
  • In Practice

Is AI Coming for Your Job?

that they understand how to use cognitive AI to transform their operations, the impact on workers promises to be dramatic. White-collar workers whose job security was founded on their knowledge of complex processes and ability to integrate information from various... View Details
Keywords: by Kristen Senz; Technology
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