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Show Results For
- All HBS Web
(15,681)
- People (73)
- News (4,565)
- Research (7,661)
- Events (98)
- Multimedia (128)
- Faculty Publications (4,275)
- 01 Apr 2002
- News
Underwater Options May Not Sink Incentives
for this include the ten-year maturity of typical option awards, which allows a long window for value recovery, plus the relatively high volatility of many stocks with significant price drops, making a... View Details
- August 2002 (Revised February 2018)
- Teaching Note
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan
Teaching Note for 102-043 and 102-072. View Details
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
and showrooming are not going away. They decided to charge manufacturers for putting those items on the shelf. When a company like Samsung puts TVs on display at Best Buy, Samsung is benefiting whether you... View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
with his latest brilliant inspiration. For decades, advertising agencies have thrived on, and in some ways fostered, the idea of advertising as a creative black box. “I think the story here is how the industry has evolved and adapted”... View Details
- 2024
- Working Paper
“If You’re Not There… You’re Not There”: How Art Market Platforms Induce Status Anxiety to Coerce Participation
By: James Riley and Ezra Zuckerman Sivan
This paper, an 18-month ethnographic investigation of international art fairs (IAFs), shows how market platforms can have a coercive effect, inducing sellers (i.e., art galleries) to participate despite ambivalence over their value and anxiety over the process by which... View Details
- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
Kerr: This is important because it means that these are not loans that were taken out to pay for the GQ itself. These are loans in the private sector alongside the roads that are developing. Nanda: This... View Details
- October 2017
- Case
Still Leading (B1): Hon. Bob McDonald – Profiting from Purpose
By: Rosabeth Moss Kanter and Marcus Millen
Robert (Bob) A. McDonald just completed his service as the 8th United States Secretary of Veterans Affairs (VA), successfully leading the beginnings of a transformation for one of the nation’s most scrutinized departments. Reflecting back, McDonald looked to the... View Details
Kanter, Rosabeth Moss, and Marcus Millen. "Still Leading (B1): Hon. Bob McDonald – Profiting from Purpose." Harvard Business School Case 318-050, October 2017.
- 17 Oct 2012
- News
Manufacturing ‘Recovery’ Not All It’s Cracked Up to Be?
- 21 Nov 2019
- Blog Post
Finding My North Star at the Crossroads of Profit and Purpose
how the company has been able to execute both profit and purpose at the same time for 112 years now. I will also be the third generation in my family to have worked with the Tatas. View Details
- 04 Sep 2019
- News
Does America Care About Care? Not Enough
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
created an enormous amount of profit for advertising agencies. Often services, and to a lesser extent products, can be priced not just by quantity, but also according to the... View Details
Keywords: by Benson P. Shapiro
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- February 2008
- Teaching Note
The Big Easy, Not So Easy (TN)
By: Nicolas P. Retsinas and Ben Creo
Teaching Note for [208068]. View Details
- March 2006 (Revised April 2010)
- Case
China: To Float or Not To Float? (A)
By: Laura Alfaro, Rafael M. Di Tella and Ingrid Vogel
On July 21, 2005 China revalued its decade-long quasi-fixed exchange rate of approximately 8.28 yuan per U.S. dollar by 2.1% to 8.11 and, at the same time, introduced a more market-based exchange rate system. Many analysts and economists were disappointed with what... View Details
Keywords: Macroeconomics; Trade; Currency Exchange Rate; Governance Controls; Policy; Growth and Development Strategy; China
Alfaro, Laura, Rafael M. Di Tella, and Ingrid Vogel. "China: To Float or Not To Float? (A)." Harvard Business School Case 706-021, March 2006. (Revised April 2010.)
- 31 Jan 2013
- News
Women Don’t Negotiate Because They’re Not Idiots
- 20 Aug 2019
- News