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    Anthony Mayo

    Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

    Keywords: nonprofit industry; nonprofit industry; nonprofit industry; nonprofit industry; nonprofit industry; nonprofit industry
    • 04 Jun 2024
    • Blog Post

    Finding Alignment to Make Impact: Layla Ramirez (MBA 2017)

    a great manager at the firm alongside the support of relationship managers at INROADS, who acted as career coaches to help young professionals navigate their careers. At Wellington, Ramirez also met fellows... View Details
    • 14 Nov 2023
    • What Do You Think?

    Do We Underestimate the Importance of Generosity in Leadership?

    (AdobeStock/Kostiantyn) There are numerous studies of character traits in leaders. Human resource experts have advised us on what to look for in those who would be potential leaders. Management development focuses on behaviors that build... View Details
    Keywords: by James Heskett

      Richard G. Hamermesh

      Richard Hamermesh was the MBA Class of 1961 Professor of Management Practice at the Harvard Business School. While at HBS Richard served as co-chair of the HBS Healthcare... View Details

      Keywords: health care

        Lynda M. Applegate

        Lynda M. Applegate is a Baker Foundation Professor at HBS and is Chair of the Advisory Committee for Harvard University’s Masters Degree of Liberal Arts in Finance and Management at the Harvard University Extension School.  She has also played a... View Details

        • 2008
        • Chapter

        Conceptual Foundations of the Balanced Scorecard

        By: Robert S. Kaplan

        David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

        Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy
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          Michael Montelongo

          Michael Montelongo is a Lecturer of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum that shows how to effectively design, manage, and improve... View Details

          • November 1996 (Revised April 1999)
          • Case

          United Way of Southeastern New England (UWSENE)

          By: Robert S. Kaplan and Ellen L. Kaplan / RA
          A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details
          Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States
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          • June 2006 (Revised January 2007)
          • Case

          Dana Hall: Funding a Mission (A)

          By: F. Warren McFarlan, Herman B. Leonard and Melissa Tritter
          Dana Hall is a private all-girls school in New England facing a crisis in its mission. As social norms shift away from single-sex education, the school's enrollment is falling and deficits are becoming the norm. At the same time, the modern vision for girls' education... View Details
          Keywords: Crisis Management; Financing and Loans; Nonprofit Organizations; Mission and Purpose; Strategic Planning; Education Industry; England
          Related
          • 01 Aug 2007
          • Op-Ed

          Company Town: Fixing Corrupt Governments

          and graft means that citizens are cheated out of a fair government that operates efficiently and in the public interest. It's time to consider a radical idea: Corporations and nonprofit groups, in addition to individuals, should be... View Details
          Keywords: by Eric Werker

            James L. Heskett

            James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

            • 2005
            • Book

            Gifts of Time and Money: The Role of Charity in America's Communities

            By: Arthur C. Brooks
            Policymakers, civic leaders, and scholars have increasingly focused their attention over the last decade-and-a-half on the importance of voluntary participation in civil society. From George H. W. Bush's Thousand Points of Light to Bill Clinton's AmeriCorps to George... View Details
            Keywords: Volunteering; Philanthropy and Charitable Giving; Society; United States
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            • March 2002
            • Case

            Mark Taper Forum (A)

            The Mark Taper Forum, a regional nonprofit theatre in Los Angeles, has discovered and produced a highly acclaimed play entitled Angles in America. Because of the play's success, for-profit theatres on Broadway in New York have become extremely interested in... View Details
            Keywords: Business or Company Management; Nonprofit Organizations; For-Profit Firms; Decision Choices and Conditions; Theater Entertainment; Los Angeles
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              Benson P. Shapiro

              Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

              Keywords: apparel; banking; beauty products; brokerage; chemical; computer; consulting; e-commerce industry; electrical equipment; electronics; financial services; food; high technology; industrial goods; information; information technology industry; internet; investment banking industry; manufacturing; marketing industry; metals; plastics; printing; professional services; software; steel; telecommunications; wholesale

                Suraj Srinivasan

                Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

                Keywords: accounting industry; financial services
                • July–August 2008
                • Article

                Interview with a Quality Leader: Regina E. Herzlinger on Consumer-Driven Healthcare

                By: Regina E. Herzlinger
                Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration Chair at the Harvard Business School, Cambridge, MA. She received her bachelor's degree from MIT and her doctorate from the Harvard Business School The first woman to be tenured and... View Details
                Keywords: Consumer-driven Health Care; Health Care and Treatment; Health Industry
                Related
                • March 2023 (Revised September 2023)
                • Case

                Patagonia: 'Earth Is Now Our Only Shareholder'

                By: Brian Trelstad, Nien-hê Hsieh, Michael Norris and Susan Pinckney
                In September 2022, Yvon Chouinard, the iconoclastic founder of outdoor apparel company Patagonia, announced a new ownership model for his company. Chouinard and his family had held complete control of the company's voting and non-voting stock since its founding 50... View Details
                Keywords: Trusts; Business Ventures; Business Organization; Family Business; Restructuring; Change; Disruption; Transition; Decision Making; Ethics; Values and Beliefs; Finance; Financial Management; Governance; Corporate Governance; Investment Activism; Leadership; Labor; Law; Common Law; Management; Goals and Objectives; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Ownership; Ownership Type; Family Ownership; Private Ownership; Social Enterprise; Nonprofit Organizations; Society; Social Issues; Wealth and Poverty; Value; Value Creation; Apparel and Accessories Industry; United States
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                  Stephen A. Greyser

                  Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management.  A... View Details

                  Keywords: sports
                  • September 1998 (Revised November 1998)
                  • Case

                  STRIVE

                  STRIVE provides employment training and placement to chronically unemployed inner-city minority youth and young adults. This case describes STRIVE's creation as a community-based, single-site nonprofit in Harlem in 1984; the development of its service model (short,... View Details
                  Keywords: Nonprofit Organizations; Growth Management; Employment; Training; Employment Industry
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                  • March 1991 (Revised December 1994)
                  • Case

                  Steve Mariotti and NFTE

                  Less than three years ago, Steve Mariotti created NFTE, a nonprofit organization for teaching entrepreneurship to disadvantaged youths. The organization has gained national recognition, and offers a variety of programs on a budget of nearly half a million dollars. It... View Details
                  Keywords: Organizational Change and Adaptation; Nonprofit Organizations; Growth Management; Business Growth and Maturation; Teaching; Business Startups
                  Related