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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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  • 16 Aug 2011
  • First Look

First Look: August 16

Michael Norton Publication:Journal of Consumer Research (forthcoming) Abstract We show that people non-normatively infer event causes from event consequences. For example, people inferred that a product failure (computer crash) had a... View Details
Keywords: Sean Silverthorne
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

218-116 Valuing Snap After the IPO Quiet Period (C) Analyzes Snap’s value and analyst recommendations following the events described in the (B) case. Purchase this case:https://hbsp.harvard.edu/product/218116-PDF-ENG Harvard Business School Case 518-103 Jason Blum's... View Details
Keywords: Dina Gerdeman
  • Web

Frequently Asked Questions | HBS Online

Organizations What types of organizations qualify for an Enterprise Agreement? We work with a variety of companies, from large multinational corporations to small businesses, and universities across the globe. Can courses be customized or... View Details
  • Web

Organizational Behavior Awards & Honors - Faculty & Research

International Business/Globalization category for The Language of Global Success: How a Common Tongue Transforms Multinational Organizations (Princeton University Press, 2017). Tsedal Neeley : Included in the 2018 Thinkers50 On the Radar... View Details
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

magnitude." In a world made much smaller and more homogeneous by communications technology, Levitt drew a line between the multinational company, which adjusts its products and practices from country to... View Details
Keywords: by Julia Hanna; Education; Retail
  • 06 Nov 2012
  • First Look

First Look: November 6

improvements in outcomes such as productivity and longevity, and that good nuts-and-bolts management at individual firms shapes national performance. At 14 textile manufacturers in India, for example, an intervention-involving free,... View Details
Keywords: Sean Silverthorne
  • 24 Jul 2012
  • First Look

First Look: July 24

Program, a collaboration of multinational corporations requesting such information from thousands of suppliers in 49 countries. We find evidence that suppliers are more likely to share this information when requests from buyers are more... View Details
Keywords: Sean Silverthorne
  • Person Page

Course Development

By: Debora L. Spar

Managing International Trade and Investment

Despite the ease with which it is often conducted, doing business across borders is not the same as doing it at home. Rather, it entails a whole new set of managerial challenges: re-assessing competitive... View Details

  • 10 May 2004
  • Research & Ideas

Rethink the Value of Joint Ventures

going it alone even more than the returns to partnering with local firms. The reasons are that the forces of globalization—particularly reduced trade costs leading to more fragmented production processes—are making it more and more... View Details
Keywords: by Cynthia Churchwell
  • 26 Jan 2009
  • Research & Ideas

Where is Home for the Global Firm?

Not so long ago, multinational firms were associated with a specific national identity. Caterpillar was a prototypical U.S. company. Honda was a classic Japanese company. The location of headquarters of these and other firms served as... View Details
Keywords: by Martha Lagace
  • September 1996 (Revised March 1999)
  • Case

EMDICO (B)

By: John A. Quelch
Supplements the (A) case. View Details
Keywords: Multinational Firms and Management; Emerging Markets; Product Launch; Brands and Branding; Consumer Products Industry; Consumer Products Industry; Saudi Arabia
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  • September 1991 (Revised August 1996)
  • Case

Procter & Gamble Co., The: Lenor Refill Package

By: John A. Quelch
The assistant brand manager for Lenor, Procter & Gamble Germany's fabric softener brand, was preparing a presentation on the national launch of an environmentally friendly refill package. View Details
Keywords: Multinational Firms and Management; Environmental Sustainability; Product Launch; Brands and Branding; Consumer Products Industry; Germany; United States
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  • September 1996 (Revised March 1999)
  • Case

EMDICO (A)

By: John A. Quelch
The general manager of Fuji Film's Saudi distributorship must decide on a relaunch strategy for Fuji film and cameras in Saudi Arabia. View Details
Keywords: Multinational Firms and Management; Emerging Markets; Product Launch; Brands and Branding; Consumer Products Industry; Consumer Products Industry; Saudi Arabia
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  • 18 Jul 2005
  • Research & Ideas

Identify Emerging Market Opportunities

than they are in China. Likewise, in the product market, if multinationals can invest in the retail industry, logistics providers will develop rapidly. This has been the case in China, where providers have... View Details
Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

    Stanley C. Gault

    Taking the helm of the company his father helped to found, Gault was instrumental in reorganizing and revitalizing Rubbermaid from a small household gadget company into a streamlined and efficient multinational corporation. He embarked on... View Details
    Keywords: Fabricated Goods
    • 01 Dec 2012
    • News

    Faculty Books

    Banks as Multinationals edited by Geoffrey Jones (Routledge) This comparative, international study, edited by Geoffrey Jones, the Isidor Straus Professor of Business History, looks at the origins and business strategies of View Details
    • 06 May 2014
    • First Look

    First Look: May 6

    This article examines product market strategy from the perspective of positioning, using the value-based strategy framework. Publisher's link: http://www.palgraveconnect.com/esm/doifinder/10.1057/9781137294678.0543   Working Papers The... View Details
    Keywords: Sean Silverthorne

      Theodore G. Montague

      Montague transformed Borden from a struggling dairy products-centered business into a diversified multinational consumer goods provider. Looking for a way to lessen Borden’s reliance on government intervention, Montague pursued selective... View Details
      Keywords: Food & Tobacco
      • 01 Jun 2008
      • News

      America the Difficult

      their internal capital and product markets to access global resources while local firms can’t. In effect, these distorted environments burden local firms, create opportunities for institutional arbitrage for View Details
      Keywords: Mihir A. Desai; foreign investors; Finance