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  • November 2023
  • Article

Effects of Remote Patient Monitoring Use on Care Outcomes Among Medicare Patients with Hypertension

By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern, Jose Zubizarreta, Felippe Marcondes, Lori Uscher-Pines, Lee Schwamm and Ateev Mehrotra
Background: Remote patient monitoring (RPM) is a promising tool for improving chronic disease management. Use of RPM for hypertension monitoring is growing rapidly, raising concerns about increased spending. However, the effects of RPM are still... View Details
Keywords: Cost; Health Care and Treatment; Measurement and Metrics
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  • April 2024
  • Case

Dr. Tom Mihaljevic and Cleveland Clinic

By: Linda A. Hill and Lydia Begag
In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details
Keywords: Recruitment; Retention; Analytics and Data Science; Digital Transformation; Digital Platforms; Innovation and Management; Innovation Leadership; Human Capital; Leadership Development; Leadership Style; Leading Change; Organizational Culture; Organizational Structure; Organizational Change and Adaptation; Mission and Purpose; Outcome or Result; Performance Evaluation; Health Pandemics; Goals and Objectives; Health Industry; Cleveland; London; Abu Dhabi; Florida; Ohio
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  • July 2021
  • Article

Invisible Inequality Leads to Punishing the Poor and Rewarding the Rich

By: Oliver P. Hauser, Gordon T. Kraft-Todd, David Rand, Martin A. Nowak and Michael I. Norton
Four experiments examine how the lack of awareness of inequality affects behaviour towards the rich and poor. In Experiment 1, participants who became aware that wealthy individuals donated a smaller percentage of their income switched from rewarding the wealthy to... View Details
Keywords: Income Transparency; Income; Wealth; Equality and Inequality; Knowledge; Behavior; Outcome or Result; Society; Policy
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  • 2025
  • Working Paper

Designing Consent: Choice Architecture and Consumer Welfare in Data Sharing

By: Chiara Farronato, Audrey Fradkin and Tesary Lin
We study the welfare consequences of choice architecture for online privacy using a field experiment that randomizes cookie consent banners. We study three ways in which firms or policymakers can influence choices: (1) nudging users through banner design to encourage... View Details
Keywords: Consumer Behavior; Decision Choices and Conditions; Welfare; Policy
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  • 02 Apr 2012
  • Research & Ideas

Do Online Dating Platforms Help Those Who Need Them Most?

least. (He is documenting his findings in a book, due to come out in 2013.) In a recent seminar at HBS, Piskorksi shared some findings on the online dating industry, where the research opportunities are nearly endless for a scholar of... View Details
Keywords: by Carmen Nobel; Technology
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

Williams, a visiting fellow at Harvard Business School’s Institute for the Study of Business in Global Society (BiGS). And perhaps even worse, DEI efforts based on the business case usually fail to address the root causes of inequality.... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis

    Stephen A. Greyser

    Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management.  A... View Details

    Keywords: sports
    • November 2024
    • Article

    The Health Costs of Cost Sharing

    By: Amitabh Chandra, Evan Flack and Ziad Obermeyer
    What happens when patients suddenly stop their medications? We study the health consequences of drug interruptions caused by large, abrupt, and arbitrary changes in price. Medicare’s prescription drug benefit as-if-randomly assigns 65-year-olds a drug budget as a... View Details
    Keywords: Outcome or Result; Health Care and Treatment; Budgets and Budgeting; Cost
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    • 18 May 2010
    • First Look

    First Look: May 18

    executives at a major multinational corporation, and with participants in an open-enrollment program at a major business school. Student course feedback and a follow-up survey administered about one year... View Details
    Keywords: Martha Lagace
    • February 2018
    • Article

    Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

    By: Eva Ascarza
    Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
    Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
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    • 05 May 2009
    • First Look

    First Look: May 5, 2009

    paper identifies performance pressure as a critical barrier to effective knowledge utilization. Performance pressure creates threat rigidity effects in teams, meaning that they default to using the expertise of high-status members while becoming less effective View Details
    Keywords: Martha Lagace
    • 28 Feb 2018
    • HBS Seminar

    Kartik Hosanagar, Wharton, University of Pennsylvania

    • 27 Feb 2023
    • Research & Ideas

    How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

    The retail business is not for the faint of heart. Turning a consistent profit requires navigating many variables, such as hiring capable staff, ordering the right products at the right time, and complying with a litany of regulations.... View Details
    Keywords: by Ben Rand; Retail
    • 18 Apr 2016
    • Research & Ideas

    The Cost of Leaning In

    negotiation situation, it doesn’t necessarily mean that all women will do well in that situation,” says Exley, an assistant professor at Harvard Business School, who co-wrote the paper with Muriel Niederle, an economics professor View Details
    Keywords: by Carmen Nobel
    • Web

    Publications - Faculty & Research

    effective policy instruments. The differing perspectives are due in part to a lack of empirical studies that look at the intensive margin of controls, which in turn has prevented a quantitative... View Details Keywords: Capital Controls ;... View Details
    • 23 Nov 2009
    • Research & Ideas

    Management’s Role in Reforming Health Care

    terms of drugs, technology, devices, information technology, and personnel; then secondarily, the current regulations in place and the payment models. Part of the purpose of writing Designing Care has been to emphasize the design-of-services component of reform."... View Details
    Keywords: by Martha Lagace; Health
    • 22 May 2018
    • First Look

    New Research and Ideas, May 22, 2018

    show that, even in a world with perfect capital markets and without differences in innate ability, wealthy parents invest, on average, more in their offspring than poorer ones. As a result, persistence of economic status is higher at the... View Details
    Keywords: Dina Gerdeman
    • 09 Nov 2010
    • First Look

    First Look: November 9, 2010

    An abstract is unavailable at this time. Purchase the book: http://www.oup.co.in/search_detail.php?id=145499 Is Decentralization Helping the Lagging Regions? Authors:Lakshmi Iyer, Ejaz Ghani, and Saurabh Mishra Publication:In The Poor... View Details
    Keywords: Sean Silverthorne
    • 11 Dec 2012
    • First Look

    First Look: Dec. 11

    bespoke, and digital media. Because Spiegel & Grau, a Random House imprint that holds the rights to the book, lacks the funds to market Carter's memoir at a scale deserving of a superstar, Droga5 is... View Details
    Keywords: Sean Silverthorne
    • 19 Feb 2019
    • First Look

    New Research and Ideas, February 19, 2019

    than prescriptions picked up at a pharmacy. Nevertheless, when home delivery is offered on an opt-in basis, the take-up rate is only 6%. We study a program that makes active choice of either home delivery or pharmacy pick-up a requirement... View Details
    Keywords: Sean Silverthorne