Publications

Article

Teaming: An Approach to the Growing Complexities in Health Care: AOA Critical Issues

By: Haseeb Nawaz, Amy C. Edmondson, Tony H. Tzeng, Jamal K. Saleh, Kevin J. Bozic and Khaled J. Saleh

Confronted with rising costs and patients who often have multiple comorbidities, the orthopaedic surgeon needs to face the challenge of providing high-quality health care. One solution is to increase and improve coordination, communication, and teamwork. The... View Details

Keywords: Teaming; Health Care; Health Care and Treatment; Health Industry

Find at Harvard

November 15, 2019
Editorial

Getting Your Team to Do More Than Meet Deadlines

By: Laura M. Giurge, Charlotte Blank, Laurel Newman and A.V. Whillans

When it comes to our to-do lists, many of us prioritize checking off tasks that are easiest to complete or are due first, regardless of importance—a phenomenon that scholars describe as the “mere urgency” effect. This tendency becomes stronger the busier we are. But... View Details

Keywords: Employees; Time Management; Performance Improvement

21 Feb 2005
Op-Ed

Is Business Management a Profession?

executives is to imply that business management itself is a profession—but is it? Sociologists who study the professions have employed a wide range of perspectives and criteria for determining what makes an occupation a profession. For... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

29 Mar 2011
Working Paper Summaries

Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

Keywords: by Faaiza Rashid & Amy C. Edmondson

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

facing obstacles, so hearing about the successful manager’s missteps can not only decrease internal competition among colleagues, but motivate other employees to strive for success themselves. Also, in group meetings, managers could... View Details

Keywords: by Dina Gerdeman

2011
Book

Managing Knowledge Assets, Creativity and Innovation

By: Dorothy A. Leonard

This book pulls together for the first time works on knowledge and innovation, including the implementation of new processes and products, written by Dorothy A. Leonard over more than two decades. It consists of articles from journals in diverse fields (e.g. the... View Details

Keywords: Knowledge Management; Innovation and Invention

March 1999 (Revised April 1999)
Case

Environmental Risk Management at Chevron Corporation

By: Forest L. Reinhardt, Monica M Mandelli and Jennifer Burns

Chevron Corp., headquartered in San Francisco, manages a worldwide, vertically integrated value chain from the oil well to the gasoline station. Mishandling of oil at any stage of production can damage the natural environment, human health, corporate profitability, or... View Details

Keywords: Risk Management; Risk and Uncertainty; Environmental Sustainability; Energy Generation; Supply Chain Management; Metals and Minerals; Management Systems; Management Teams; Trade; Vertical Integration; Energy Industry; Mining Industry

December 2007 (Revised September 2011)
Case

Global Knowledge Management at Danone (A)

By: Amy C. Edmondson, Bertrand Moingeon, Vincent Marie Dessain and Ane Damgaard Jensen

This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details

Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

alignment, and the capacity for ongoing learning and change. These include a learning and governance process discussed earlier; a strategic performance management process by which the senior team sets... View Details

Keywords: by Martha Lagace

03 Oct 2018
What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

column about how best to foster a climate of inclusion in an organization. Dianne Jacobs made the case for inclusion succinctly when she said: “Those that manage diversity and inclusion well tend to View Details

Keywords: by James Heskett

2014
Chapter

The Language of Global Management

By: Tsedal Neeley

Over the last two decades, organizations seeking global expansion have been mandating an English lingua franca, or common language to facilitate global collaboration regardless of the country location of their headquarters. This article explains why stipulating a... View Details

Keywords: Language; Lingua Franca; Networks; Governance; Information Technology; Management; Ethics; Emerging Markets; Innovation and Invention

December 2009 (Revised January 2010)
Case

Managing Talent at Bertelsmann AG (A)

By: Boris Groysberg, Nitin Nohria, Mark Maletz and Kerry Herman

Bertelsmann's EVP HR Immanuel Hermreck and his team were focused on four key HR issues. Three of these were somewhat discreet: improving Bertelsmann's employer brand; managing Bertelsmann talent across the firm's decentralized businesses; and ensuring early... View Details

Keywords: Talent and Talent Management; Recruitment; Retention; Selection and Staffing; Leadership Development; Strategic Planning; Competitive Advantage; Media and Broadcasting Industry; Germany

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

this transition into general management." For new general managers—or just as likely in companies these days, senior functional managers who operate as part of an executive team or who have important... View Details

Keywords: by Martha Lagace

17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

to transfer to a team that works under a different manager or has a different set of colleagues. You could look for assignments that you find more intrinsically interesting. You might ultimately think about... View Details

Keywords: by Danielle Kost

March 2004 (Revised May 2004)
Case

Jack Smith (C): Becoming a Toyota Manager (II)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (B): Becoming a Toyota Manager (I)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry