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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere... View Details
Keywords: by Carmen Nobel
  • March 2016 (Revised May 2018)
  • Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Related
  • 24 Sep 2013
  • First Look

First Look: September 24

matters are too long. The response of investors who say they care about sustainability-and their numbers are large and growing-is that companies do a poor job in providing them with the information they need... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • Web

Technology & Innovation - Faculty & Research

comfort with botsourcing when jobs are framed as requiring cognition versus emotion; (3) people will express more comfort with botsourcing for jobs that do require emotion if robots appear to convey more... View Details
  • Web

Topics - HBS Working Knowledge

Communication (42) Investment Activism (12) Investment Banking (6) Investment Funds (12) Investment Portfolio (8) Investment Return (12) Investment (78) Job Cuts and View Details
  • Web

Healthy Outcomes - Managing the Future of Work

Bloomberg Opinion H-1B lottery change would help Google, Facebook, Apple and hurt outsourcers Ethan Baron 24 Oct 2018 | The Mercury News Why Global Talent Clusters Around Cities Richard Florida 18 Oct 2018 |... View Details
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

all these pieces of digital data as useful in helping them do a better job in two ways: One is doing what they do more efficiently, and two is maybe doing less, because they can View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 19 May 2015
  • First Look

First Look: May 19

economically, with the Bush tax cuts and Obama's stimulus, where we are today, and where Obama would like us to go. For contrast, it also summarizes Senator Enzi's budget... View Details
Keywords: Sean Silverthorne
  • Web

California - Global

Industry By: Christopher Stanton and George Gonzalez Ontra built a network of legal professionals to enable financial institutions to outsource contract negotiations. The rise of generative AI inspired the... View Details
  • Web

Organizational Behavior - Faculty & Research

More Information HBS Working Knowledge Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)? By: Boris Groysberg & Abhijit Naik More Information HBS Working Paper Series Does 'What We Do' Make Us 'Who We Are'?... View Details
  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

terms of product categories and demographics. We just don't live our lives in product categories or in demographics. When companies segment markets this way they often fail to connect with their customers. How do we live our lives? During... View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • 24 Oct 2018
  • Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

fit. “At our first startup after a series of roles at large enterprise software companies, we tried to force a big company perspective on how we did employee feedback and reviews. We were too structured with this initially View Details
Keywords: by Julia B. Austin
  • November 2011 (Revised January 2014)
  • Supplement

The Impact of Layoffs

By: Sandra J. Sucher, David Rosales and Elana Green
In video interviews, employees who have been laid off describe their experiences and the effects that the layoff has had on their careers, families, and personal lives. View Details
Keywords: Job Cuts and Outsourcing
Related
  • 21 Aug 2020
  • Blog Post

Pursuing a JD/MBA Joint Degree

been with the wonderful faculty at both schools. Whether it’s questions about your career, personal development, or understanding course content, the professors at both schools invest the time to give you tailored, actionable advice. I have discussed with my HLS... View Details
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

reducing the salesforce. Instead of cutting staff, however, Watanabe took the opposite approach, reassuring employees the company would do everything it could to retain jobs, deliver health and emotional... View Details
Keywords: by Dina Gerdeman
  • 18 Apr 2023
  • Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

Companies looking for the best possible leaders—and leaders looking to become CEOs—would do well to heed the model of private-equity (PE) backed companies, which often look outside their ranks when hiring for the top job View Details
Keywords: by Rachel Layne; Financial Services
  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

After earning a doctorate, Ashley Whillans received two tempting job offers: one in her hometown, where she could remain close to family and friends and work reasonable hours... View Details
Keywords: by Dina Gerdeman
  • 26 Apr 2016
  • First Look

April 26

intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers are high quality. Workers affiliated with an agency have substantially higher... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2012
  • First Look

First Look: April 10

guidance for leaders considering these questions and can help them estimate their optimal span of control. The issues explored are ones many senior executives-not just CEOs-should revisit throughout their careers. The best leaders stay... View Details
Keywords: Carmen Nobel