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All HBS Web
(1,055)
- People (2)
- News (368)
- Research (480)
- Events (2)
- Multimedia (9)
- Faculty Publications (222)
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- November 1978 (Revised January 1995)
- Case
McGregor's Ltd. Department Store
President has decided to restructure the discount scheme. Every staff member would be affected, good or bad. Information would have to be tailored to each group--worst off would be managers. Task is to write to managers/supervisors.
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Keywords:
Organizational Change and Adaptation;
Communication Intention and Meaning;
Compensation and Benefits;
Retail Industry
Raymond, Thomas J. "McGregor's Ltd. Department Store." Harvard Business School Case 379-059, November 1978. (Revised January 1995.)
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
part of the joy of shopping at places like Marshalls or T.J.Maxx or the old Filene’s Basement is the idea of hunting for a bargain. That friction is designed to make you feel like you’ve conquered something, and we’re seeing companies build more View Details
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
culture-builder and is intent on calming the chaos. “They better find someone who isn’t concerned with building an empire. The person’s ambition or desire to get wealthy should not be at stake,” she says. “This person needs to calm...
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- 28 Feb 2005
- Research & Ideas
Amazon, eBay and the Bidding Wars
auction may not be a good predictor of the final outcome, because much of the bidding activity takes place just before the end. One good reason for this delay is that early bidding reveals intentions and information that may be exploited...
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- 01 Nov 2016
- First Look
First Look - November 1, 2016
“display set” of visible but unavailable options can exert these same types of influences on whether or not to choose a single (target) item. Across a series of experiments, purchase intent is increased when the display set and target are...
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Keywords:
Sean Silverthorne
- January 2024
- Case
BWX Technologies
By: Suraj Srinivasan, Yuan Zou and Aldo Sesia
Rex Geveden and Robb LeMasters, CEO and CFO of BWX Technologies, Inc. (BWXT), were concerned that investors and analysts did not fully appreciate the company's transformation from a nuclear reactor provider to the US Navy and Canadian utilities to a multi-product line...
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Keywords:
Transformation;
Communication Intention and Meaning;
Business and Shareholder Relations;
Valuation;
Diversification;
United States;
Canada
Srinivasan, Suraj, Yuan Zou, and Aldo Sesia. "BWX Technologies." Harvard Business School Case 124-071, January 2024.
- 2016
- Working Paper
Managers' Cultural Background and Disclosure Attributes
By: Francois Brochet, Gregory S. Miller, Patricia Naranjo and Gwen Yu
We examine how a manager’s ethnic cultural background affects managers’ communication with investors. Using a sample of earnings conference calls transcripts with 26,430 executives from 42 countries, we find that managers from ethnic groups that have a more...
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Keywords:
Disclosure Tone;
Individualism;
Conference Calls;
Ethnic Group;
Management Style;
Communication Intention and Meaning;
Ethnicity;
Corporate Disclosure;
Financial Reporting
Brochet, Francois, Gregory S. Miller, Patricia Naranjo, and Gwen Yu. "Managers' Cultural Background and Disclosure Attributes." Harvard Business School Working Paper, No. 17-027, October 2016.
- September 1991
- Background Note
Persuasion
Examines the principles that apply in any persuasive business situation. Describes how to analyze the goals and audience; how to devise a persuasive message; and how to execute a persuasive strategy in writing, presentations, and larger corporate communication tasks.
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Keywords:
Business or Company Management;
Communication Intention and Meaning;
Interpersonal Communication;
Communication Strategy
Hattersley, Michael E. "Persuasion." Harvard Business School Background Note 392-012, September 1991.
- Article
When Seeking Help, Women and Racial/Ethnic Minorities Benefit from Explicitly Stating Their Identity
By: Erika L. Kirgios, Aneesh Rai, Edward H. Chang and Katherine L. Milkman
Receiving help can make or break a career, but women and racial/ethnic minorities do not always receive the support they seek. Across two audit experiments—one with politicians and another with students—as well as an online experiment (total n = 5,145), we test whether...
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Keywords:
Support;
Marginalized Communities;
Personal Development and Career;
Equality and Inequality;
Identity;
Race;
Gender;
Communication Intention and Meaning
Kirgios, Erika L., Aneesh Rai, Edward H. Chang, and Katherine L. Milkman. "When Seeking Help, Women and Racial/Ethnic Minorities Benefit from Explicitly Stating Their Identity." Nature Human Behaviour 6, no. 3 (March 2022): 383–391.
- 31 Oct 2004
- Research & Ideas
The New CEO’s Wrong Message
called a meeting of all his top managers the next week. He reassured them that they enjoyed his full confidence and that he had no intention of undermining their authority as he had done with the departing division manager. He candidly...
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- 09 May 2005
- Research & Ideas
Hold or Fold? Sizing Up Business Risk
intent going forward. And then we go back for another heart check, just as we did in step 1, the Big Goals, to make sure that we don't have hidden emotion loops pulling us toward an option that is less likely to help us reach the goals we...
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- March 2004 (Revised April 2004)
- Background Note
Seeing What's on Red Auerbach's Mind
Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the...
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Keywords:
Markets;
Research;
Sports;
Product Development;
Communication Intention and Meaning;
Sports Industry
Lassiter, Joseph B., III, and John T. Gourville. "Seeing What's on Red Auerbach's Mind." Harvard Business School Background Note 804-160, March 2004. (Revised April 2004.)
- 16 Jan 2018
- First Look
First Look at New Research and Ideas, January 16, 2018
By: Rithmire, Meg Abstract—The Chinese leadership under Xi Jinping has announced its intentions to transition the economy from one driven by investment and exports to one driven by domestic demand. The main strategy to achieve this...
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Keywords:
Sean Silverthorne
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
Thousands of large, profitable companies have all the right intentions of giving back to society—and yet a sizable number of them have corporate social responsibility (CSR) programs that provide little benefit to either the community or...
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Keywords:
by Dina Gerdeman
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
"The GPP's intent is not to discover the next big idea," Rangan says, "but to find models that business can use to engage with the base of the pyramid." Poverty can only be truly addressed if you meet four conditions....
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Keywords:
by Garry Emmons
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
employee elected body) that my intentions were neither destructive nor judgmental. The labor council granted me access to its list of retirees, and, to this day, I cannot thank them enough. Q: What was the reception you got while...
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- September 2007
- Article
(Noisy) Communication
By: Bharat Anand and Ron Shachar
Communication is central to many settings in marketing and economics. A focal attribute of communication is miscommunication. We model this key characteristic as a noise in the messages communicated, so that the sender of a message is uncertain about its perception by...
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Keywords:
Communication Intention and Meaning;
Interpersonal Communication;
Cost vs Benefits;
Marketing Communications;
Performance Improvement;
Mathematical Methods
Anand, Bharat, and Ron Shachar. "(Noisy) Communication." Quantitative Marketing and Economics 5, no. 3 (September 2007): 211–237. (Lead Article.)
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
or efficacy—influence change recipients’ willingness to adopt the change. By contrast, change recipients’ turnover intentions are driven by their levels of demonstrated ability and efficacy rather than their affective states. Publisher's...
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Keywords:
Sean Silverthorne
- 2010
- Chapter
Revisiting the Meaning of Leadership
By: Joel Podolny, Rakesh Khurana and Marya Hill-Popper
During the past 50 years, organizational scholarship on leadership has shifted from a focus on the significance of leadership for meaning-making to the significance of leadership for economic performance. This shift has been problematic for two reasons. First, it has...
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Keywords:
Communication Intention and Meaning;
Economics;
Leadership;
Performance Improvement;
Behavior
Podolny, Joel, Rakesh Khurana, and Marya Hill-Popper. "Revisiting the Meaning of Leadership." Chap. 3 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Behavior and Human Decision Processes Overcoming the Outcome Bias: Making Intentions Matter By: Sezer, Ovul, Ting Zhang, Francesca Gino, and Max Bazerman Abstract—People often make the well-documented mistake of paying too...
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Keywords:
Sean Silverthorne