Inner Work Life - Publications - Faculty & Research

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

04 Apr 2022
Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

Pretium who previously worked as a research analyst at HBS. “Astoundingly, five of the six most valuable public companies in the world in 2020 were tech companies headquartered in San Francisco or Seattle. In response, local policy... View Details

Keywords: by Rachel Layne

03 May 2011
First Look

First Look: May 3

diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and perceptions that is critical to performance) than... View Details

Keywords: Sean Silverthorne

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

might be more efficient to move the patients to where the doctors are as long as we are not compromising the health care of the patients." Khanna recently sat down with HBS Working Knowledge to discuss the globalization of health... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

Research Summary

Emotional Experience, Expression, and Regulation

By: Alison Wood Brooks

Once considered irrational, emotions often exert a more profound influence on decision-making and workplace outcomes than logic or reason. Professor Brooks studies emotional experience, emotional expression, and how individuals can regulate their emotions... View Details

05 Feb 2009
Research & Ideas

In Praise of Marketing

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. Many dismiss marketing as manipulative,... View Details

Keywords: by John Quelch; Advertising

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

typically celebrated, and you begin to believe that the figure at the center of all that champagne-toasting is yourself." When leaders focus on external gratification instead of inner satisfaction, they lose their grounding. Often... View Details

Keywords: by Bill George

23 Jul 2001
Research & Ideas

Sam Walton: Great From the Start

the town. He was an active member of the Rotary Club, a member of the board of deacons of the Presbyterian church ("even though I was a Methodist, it worked out real well"), and president of the Chamber of Commerce. Equally... View Details

Keywords: by Richard S. Tedlow; Retail

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

(iStockphoto/tolgart) In 1992, the very funny cyberpunk novelist Neal Stephenson brought “the pizza Deliverator,” also known as Hiro Protagonist, to life along with the notion of the Metaverse in his book Snow Crash. Hiro, a “member of... View Details

Keywords: by James Heskett

22 May 2019
Research & Ideas

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

get their other finances in order, and make more substantial contributions to the economy, according to a new research study Second Chance: Life without Student Debt. The study was co-written by Harvard Business School Associate Professor... View Details

Keywords: by Dina Gerdeman

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

however ill-equipped or prepared we are.” This is where Admiral Stockdale comes in. LEADING IN TIMES OF UNCERTAINTY More Stories in This Series How Remote Work Changes What We Think About Onboarding What Leaders Can Do to Fight the COVID... View Details

Keywords: by Boris Groysberg and Robin Abrahams

19 Dec 2016
Research & Ideas

The 10 Most Popular Stories of 2016

summaries of the working papers published by Harvard Business School faculty—along with links to the full text of those papers. Here are the five most downloaded working papers of 2016: The Great Training... View Details

Keywords: by Carmen Nobel

December 2013
Supplement

Bruce Allyn: Negotiating with the KGB (B)

By: James K. Sebenius

This case picks up (from the end of the "A" case) the detailed story of the KGB's high-pressure negotiations with Harvard doctoral student Bruce Allyn to recruit him as a secret asset for the Soviet spy agency. The "A" case describes how, at the tense height of the... View Details

Keywords: Negotiation; Bargaining; Hard Bargaining; KGB; Espionage; Spying; War; National Security; Alliances; Ethics; Negotiation Tactics; Decision Choices and Conditions; Negotiation Participants; Negotiation Offer; Cambridge; Moscow; Soviet Union

Citation

Purchase

01 May 2024
What Do You Think?

Have You Had Enough?

(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details

Keywords: by James Heskett

24 Jun 2013
Research & Ideas

Is Your iPhone Turning You Into a Wimp?

Affects Our Behavior. It turns out that working on a relatively large machine (like a desktop computer) causes users to act more assertively than working on a small one (like an iPad). “We wanted to study... View Details

Keywords: by Carmen Nobel; Technology; Consumer Products

26 Sep 2019
Research & Ideas

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

Rohingya’s spirits and break the monotony of life at a refugee camp. But, Hussam wondered if small work opportunities could help refugees reclaim their roles as providers, bring meaning to their days, and... View Details

Keywords: by Danielle Kost

04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details

Keywords: by Jim Heskett

25 Jun 2001
Lessons from the Classroom

Machiavelli, Morals, and You

Stevens — we never learn his first name—set out early in life to become a great butler, one of the very best. He didn't want to get rich at it. He didn't care for fancy clothes. What Stevens wanted more than anything, according to HBS... View Details

Keywords: by Martha Lagace

Research Summary

Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

10 Jan 2005
Research & Ideas

How to Put Meaning Back into Leading

The bottom line is, after all, the bottom line when it comes to business success. No profit, no business. But should money be the sole measure for evaluating and rewarding the effectiveness of a leader? In a new Harvard Business School View Details