Information Management - Publications - Faculty & Research

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

good customers up to a value of 40 percent of what the customer is expected to spend, the "theoretical win." (Casinos, as you might expect, are experts at predicting what their favored customers will spend during a visit). If a casino host decides on her own to exceed... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

April 2014
Article

Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management

By: Maria Guadalupe, Hongyi Li and Julie Wulf

Top management structures in large U.S. firms have changed significantly since the mid-1980s. While the size of the executive team—the group of managers reporting directly to the CEO—doubled during this period, this growth was driven primarily by an increase in... View Details

Keywords: Communication; Functions; Centralization; M-form; Hierarchy; Top Management Team; C-Suite; Activities; Organizational Change and Adaptation; Diversification; Managerial Roles; Organizational Design; Information Technology; Organizational Structure; Management Teams; United States

2002
Chapter

Information and Competition: Early 21st Century

By: F. Warren McFarlan

Keywords: Information Management; Competitive Advantage

Citation

13 Dec 2010
Research & Ideas

Managing the Support Staff Identity Crisis

got essentially no response at all. Clearly, these employees were unsure of their roles. Since then, Gulati has seen similar uncertainty abound in other "support function" departments, such as legal and information technology.... View Details

Keywords: by Carmen Nobel

September–October 2024
Article

How AI Can Power Brand Management

By: Julian De Freitas and Elie Ofek

Marketers have begun experimenting with AI to improve their brand-management efforts. But unlike other marketing tasks, brand management involves more than just repeatedly executing one specialized function. Long considered the exclusive domain of creative talent, it... View Details

Keywords: Creativity; AI and Machine Learning; Brands and Branding; Product Positioning; Customer Focus and Relationships

November 1997 (Revised May 2002)
Case

MicroAge, Inc.: Orchestrating the Information Technology Value Chain

By: Lynda M. Applegate and Kirk A. Goldman

MicroAge, Inc. started as a storefront in Tempe, AZ in 1976 selling personal computer kits to hobbyists. During their first year of operation, founders Jeff McKeever and Alan Hald sold $1.5 million worth of computer kits, priced at under $1,000 each. Twenty years... View Details

Keywords: Transformation; Growth Management; Risk Management; Product; Opportunities; Horizontal Integration; Information Infrastructure; Information Technology; Internet and the Web; Technology Industry; Arizona

Citation

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26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

excitement and the growing enthusiasm, at times even the frenzy, about these new phenomena, on the grounds of the pressing demands on managers to deal with the new reality and on academics to understand these phenomena. “Existing strategy... View Details

Keywords: by Dina Gerdeman; Information Technology; Information Technology

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Security & Privacy | Information Technology

Security & Privacy We all have a role to play in protecting Harvard Business School’s (HBS’s) data and systems—and our own. Practicing good security habits is always important, especially so in times of heightened risk. The following small actions can make a big... View Details

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HBS - Financials | Supplemental Financial Information

2021 Annual Report From The Dean Financials PDF Downloads Archive Financials 5 Year Summary From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financials 5... View Details

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HBS - Financials | Supplemental Financial Information

2023 Annual Report From The Dean Key Metrics Financials PDF Downloads Financials From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financials From the CFO... View Details

Article

Information and Managers: A Field Study

By: W. J. Bruns Jr. and S. M. McKinnon

Keywords: Information; Management

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May 2011
Article

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through... View Details

Keywords: Interpersonal Communication; Employees; Management Style; Performance Improvement

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February 2025 (Revised February 2025)
Case

Managing Complexity at mymuesli

By: Thomas Graeber and Stacy Straaberg

In April 2009, direct-to-consumer e-commerce muesli brand mymuesli faced a flood of customer questions. The breakfast cereal startup enabled users to order personalized muesli on its website by choosing from 75 organic ingredients for a total of 566 quadrillion... View Details

Keywords: Customer Satisfaction; Decisions; Food; Product Marketing; Product Positioning; Product Launch; Problems and Challenges; Behavior; Competitive Advantage; Customization and Personalization; Segmentation; Internet and the Web; Food and Beverage Industry; Europe; Germany

Citation

Educators

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

the United States. In that work, I learned that company management had known about the dangers of asbestos since the 1930s but had actively suppressed information linking it to cancer to protect the... View Details

Keywords: by Dina Gerdeman

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Accounting & Management - Faculty & Research

Omri Even-Tov, Jung Koo Kang and Regina Wittenberg-Moerman To mitigate information asymmetry about borrowers in developing economies, digital lenders use machine-learning algorithms and nontraditional data from borrowers’ mobile devices.... View Details

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Contacts & Resources | Information Technology

contact HBS IT by emailing ithelp@hbs.edu or calling Technology Support Service at 617-495-6600. If you believe credit card information may have been accessed. Contact Eileen Sullivan in the HBS Financial Office immediately at... View Details

December 2007 (Revised April 2008)
Exercise

The Elcer Products Transaction: Confidential Information for Pearl Equity Partners

By: James K. Sebenius

In a six-party negotiation exercise, the TNDA Corp. plans to sell the Elcer Products Division to one of four potential buyers (industrial, financial, U.S., German). This case contains confidential information for the Pearl Equity Partners management role. Challenges... View Details

Keywords: Negotiation

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Research at HBS | Information Technology

of completion of their organization's training regarding requirements and guidance covering standard data management practices and sponsored data. If no such training is available at their organization, similar training, such as the “... View Details

04 Oct 2019

Information Session at Michigan State University

you for whatever role you choose - both in the immediate future and the years ahead. HBS offers three programs for college students that could be of interest to you including two preview experiences (Peek Weekend and the Summer Venture in View Details