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  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

Working Papers Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency Authors: Paharia, Karim S. Kassam, Joshua D. Greene, and Max H. Bazerman Abstract When powerful people cause harm, they often do so indirectly through other people. Are View Details
Keywords: Sean Silverthorne
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

says that while the two policemen were different in temperament and appearance, his discussions with them felt "surprisingly similar": "Yarborough and Harms never stop watching, even when they're doing the talking.…... View Details
Keywords: by Michael Wheeler
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

Easterbrook. As he put it, “The board would not reward Easterbrook with a full severance package due to the evidence and very real tangible and PR harm and likely civil suits to endure Of course, the relationship could not continue.”... View Details
Keywords: by James Heskett
  • 1993
  • Book

The Rise of Multinationals in Continental Europe

By: G. Jones and Harm Schroter
This book examines the historical growth of Continental European multinationals over the previous 100 years. It includes new research on the evolution of multinational firms in Germany, France, the Netherlands, Switzerland, Sweden and oter countries, and the book... View Details
Keywords: Multinational Firms and Management; Growth and Development; Books; Research; France; Germany; Netherlands; Sweden; Switzerland
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  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

challenging goals can powerfully drive behavior and boost performance. Advocates of goal setting have had a substantial impact on research, management education, and management practice. In this article, we argue that the beneficial effects of goal setting have been... View Details
Keywords: Martha Lagace
  • 15 Aug 2011
  • Research & Ideas

A New Model for Business: The Museum

curation—showing competitors' prices—than would a company whose products and services are easier to evaluate. Call it enlightened self-interest. I don't think we can expect manufacturers and retailers to change in ways that will harm... View Details
Keywords: by Carmen Nobel
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

change initiative more recently? What were the main customer service problems that were harming the company? And what did the "Mystery Shopper" component reveal? A: In the late 1990s, the company's comparable-store sales gains... View Details
Keywords: by Martha Lagace
  • 01 Jul 2014
  • First Look

First Look: July 1

antecedent of successful problem solving may harm the other. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-075.pdf   Cases & Course Materials Harvard Business School Case 814-100 Clef Company: Turnover... View Details
Keywords: Carmen Nobel
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

negotiations be secret or open, separate or collective? How can you avoid being harmed by the sequencing tactics of others? Here's some advice: Study Patterns Of Influence And Deference Would-be coalition builders learn quickly that... View Details
Keywords: by James K. Sebenius
  • 04 Oct 2016
  • First Look

October 4, 2016

who tell the truth, negotiators who palter are likely to claim additional value but increase the likelihood of impasse and harm to their reputations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51679 Growth Through... View Details
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

victim of wrongdoing or the actual harm caused. Yet in four laboratory studies, we show that these factors have a systematic effect on how people judge the ethicality of the perpetrator of an unethical action. Specifically, we find that... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

their property, no unjustified harm to others, no theft, and no violation of accepted legal codes. The ability to identify empathetically with others is sometimes seen as a necessary component to understanding and complying with such... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

decide whether their social-good mission is helping or harming their bottom line. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/317059-PDF-ENG Harvard Business School Case 817-032 U.S. Digital Service Mikey Dickerson and... View Details
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

and fail-safe it is, and how responsive and convenient it is. Employers expect better outcomes, and of course they and patients want fewer errors and fewer patients harmed by care that was intended to cure their disease. Finally, all... View Details
Keywords: by Martha Lagace; Health
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

those remarkable circumstances in which people see no evil in others' unethical behavior. Specifically, we explore 1) the motivated tendency to overlook the unethical behavior of others when we recognize the unethical behavior would harm... View Details
Keywords: Martha Lagace
  • 30 Jan 2006
  • Research & Ideas

Looking Behind Bad Decisions

for leaders who want to make wise decisions, rather than simply beat the other party. Which would you prefer? Most people choose Option A—the benefits of the tradeoff are quite clear. Yet the U.S. government, yielding to what psychologists term omissions bias, the... View Details
Keywords: by Manda Salls
  • 03 Nov 2015
  • First Look

November 3, 2015

Workers By: Housman, Michael, and Dylan Minor Abstract—While there has been a lot of research on finding and developing top performers in the workplace, less attention has been paid to the question of how to manage those workers who are View Details
Keywords: Sean Silverthorne
  • 04 Feb 2014
  • First Look

First Look: February 4

Abstract—This paper considers some of the large changes in the Federal Reserve's approach to monetary policy. It shows that, in some important cases, critics who were successful in arguing that past Fed approaches were responsible for mistakes that caused View Details
Keywords: Sean Silverthlorne
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

crucial to the subsequent response of those on the receiving end. "We define a necessary evil as a work-related task that requires a person to cause physical, emotional, or material harm to another human being in order to advance a... View Details
Keywords: by Martha Lagace
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

represent only one component of wartime harm, they nevertheless have profound effects. Specifically, civilians who lose a home to barrel bombing are more likely to see the Assad regime as a greater threat to themselves personally and to the whole of Syria. Such View Details
Keywords: by Sean Silverthorne

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