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  • 2023
  • Working Paper

Design-Based Confidence Sequences: A General Approach to Risk Mitigation in Online Experimentation

By: Dae Woong Ham, Michael Lindon, Martin Tingley and Iavor Bojinov
Randomized experiments have become the standard method for companies to evaluate the performance of new products or services. In addition to augmenting managers’ decision-making, experimentation mitigates risk by limiting the proportion of customers exposed to... View Details
Keywords: Performance Evaluation; Research and Development; Analytics and Data Science; Consumer Behavior
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  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

in judgment. Normalize admitting these mistakes and analyzing them. Discuss weak spots, harm reduction, and damage control—people will sometimes fall when traveling uncertain terrain, so how can they fall without injuring themselves?... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • Web

Health Care Initiative - Health Care

| TIME Incentives Speed Up Operating Room Turnover Procedures Re: Susanna Gallani 27 Jun 2025 | EMORY Got emotional wellness app? It may be doing more harm than good. Re: Julian De Freitas 25 Jun 2025 | Harvard Gazette Initiatives focus... View Details
  • 2021
  • Working Paper

'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback

By: Nicole Abi-Esber, Jennifer Abel, Juliana Schroeder and Francesca Gino
People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces.... View Details
Keywords: Feedback; Helping; Prosocial Behavior; Relationships; Social Psychology; Theory; Perception
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  • July 2018 (Revised August 2018)
  • Case

Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time

By: Lena G. Goldberg
The founder of a Colorado start-up focused on developing a line of condiments confronts a host of legal issues that threaten the viability of her young enterprise. She is suing a co-packer for, among other things, breach of contract, theft of recipes and trade secrets,... View Details
Keywords: Law And Regulation; Start-ups; Founders' Agreements; Cross-Border Jurisdiction; Torts; Consumer Protection; Non-disclosure Agreements; Intellectual Property Protection; Fraud; Legal Remedies; Law; Lawsuits and Litigation; Laws and Statutes; Business Startups; Contracts; Intellectual Property; Food and Beverage Industry
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  • Article

Psychological Safety and Near Miss Events in Radiation Oncology

By: Palak Kundu, Olivia Jung, Kathy Rose, Chonlawan Khaothiemsang, Nzhde Agazaryan, Amy C. Edmondson, Michael L. Steinberg and Ann C. Raldow
Background: Near miss events, defined as harm averted due to chance, are learning opportunities in radiation oncology. Psychological safety is a feature of a learning environment characterized by interpersonal risk taking. We examine the effects of near miss type and... View Details
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  • 22 Apr 2016
  • HBS Seminar

Dr. Milt McColl, MD, Gauss Surgical, CEO

  • 11 Apr 2024
  • In Practice

Why Progress on Immigration Might Soften Labor Pains

high-skilled immigration. The first scenario will harm US firms by reducing the supply of workers in a tight market. The impact will be worse in sectors that are growing faster and where immigrants’ skills are more important, such as the... View Details
Keywords: by Rachel Layne
  • 27 Feb 2024
  • Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

collected data on their workforce diversity but have chosen to publicly withhold it. Importantly, the researchers find that if a company decides to disclose their own workforce diversity data, the act of revelation may additionally harm... View Details
Keywords: by Shalene Gupta
  • 09 Aug 2012
  • Working Paper Summaries

The Need for (Long) Chains in Kidney Exchange

Keywords: by Itai Ashlagi, David Gamarnik, Michael A. Rees & Alvin E. Roth; Health
  • 29 Apr 2013
  • Working Paper Summaries

Exclusive Preferential Placement as Search Diversion: Evidence from Flight Search

Keywords: by Benjamin G. Edelman & Zhenyu Lai; Publishing; Technology
  • 08 Dec 2022
  • HBS Case

The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

minimize the harm in the situation?" In doing so, Hsieh says, the company was both reducing any complicity in Russia’s invasion and improving the lives of average Russian citizens, as well as Ukrainians affected by the conflict. “You have... View Details
Keywords: by Michael Blanding; Consumer Products
  • Web

Podcast - Business & Environment

Climate Change 25 NOV 2019 | Climate Rising What influence does business have on the politics of climate change? In today’s episode, we'll look at how climate change affects different businesses, and how proposed regulations like a carbon tax could help or View Details
  • 10 Oct 2023
  • Research & Ideas

In Empowering Black Voters, Did a Landmark Law Stir White Angst?

often promoted by strategic political entrepreneurs, that such policies might be ‘zero sum’ and could harm the ‘old majority’,” Tabellini says. You Might Also Like: Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take... View Details
Keywords: by Rachel Layne
  • 18 Sep 2012
  • Working Paper Summaries

Risky Business: The Impact of Property Rights on Investment and Revenue in the Film Industry

Keywords: by Venkat Kuppuswamy & Carliss Y. Baldwin; Motion Pictures & Video
  • 25 Feb 2013
  • Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

algorithms can lead to unintended bias that harms certain employees and customers, and the company’s reputation (a bias story can go viral on social media within minutes). 5. Design for inclusive and agile problem-solving As they become... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

year detailing Gebru’s efforts within Google to urge caution with AI, saying tech companies shouldn’t race to launch systems without considering the potential risks and harms they could cause. She warned that unchecked AI databases could... View Details
Keywords: by Scott Van Voorhis; Technology
  • January 2009
  • Case

When Supply is of Public Interest: Roche & Tamiflu

The case focuses on the challenges of Roche maintaining a supply network for a global influenza pandemic response initiative based on its antiviral drug Tamiflu. The Roche group is a 40 billion CHF company consisting of a pharmaceutical division and a diagnostic... View Details
Keywords: Global Strategy; Health Pandemics; Distribution; Logistics; Production; Supply Chain Management; Performance Capacity; Pharmaceutical Industry
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  • 05 Dec 2016
  • Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

deceiving others to gain a larger share of profits. The risks of paltering But the researchers found through their experiments that the risks associated with paltering are huge: If the deception is discovered, negotiations often reach an impasse—and even worse,... View Details
Keywords: by Dina Gerdeman