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Show Results For
- All HBS Web
(636)
- News (188)
- Research (384)
- Events (1)
- Multimedia (1)
- Faculty Publications (82)
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
the brand in all major facets of the store experience," he said. "The one thing we pride ourselves on is the presentation of the merchandise in our stores." While many of Abercrombie's... View Details
- 01 Mar 2010
- News
Eric Schiffer
Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a mix of food, beverage, and... View Details
- 01 Oct 2002
- News
Jeremiah P. Murphy, Jr.
jewelry and furs to sweatshirts and school supplies,” quips the tall, affable, Charlestown, Massachusetts, native, who in 1991 left his job as general manager at Neiman Marcus in Texas to accept the challenge of “putting the Coop on track... View Details
- 06 Dec 2021
- News
Action Plan: Whole Sale
customer-facing voices, including marketing and store associates.” This is a moment of transformation, he says. “Omni-channel is a learning experience for all of us.” How to: Market to Gen Z (and beyond) Become digitally fluent. This... View Details
- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, View Details
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
most profitable. "Not only are merchandise profits higher under contingent free shipping than under free shipping, but our estimates imply that the firm could derive even higher merchandise profits by... View Details
- 01 Oct 1996
- News
Kid at Heart — John H. Eyler (MBA 1971)
he says. Eyler initiated a complete renovation of store interiors, added new attractions, and revamped the merchandise so that more than 70 percent of it now features either exclusive or hard-to-find items.... View Details
Keywords: Marguerite Rigoglioso
- 01 Oct 1999
- News
Eight Among Many: Robert F. Diromualdo
mostly teen-oriented, music stores. Accordingly, among the 200,000 units of merchandise available in every Borders store is a sizable selection of music, from Mozart to Madonna, as well as periodicals,... View Details
Keywords: James E. Aisner
- 01 Oct 2001
- News
Q&A: Orin Smith
the quintessential entrepreneur." When Schultz purchased the Starbucks name and assets in 1987 for $3.8 million, the company, founded in 1971, had six retail stores that sold whole bean coffee, tea, and spices. Three years later, there... View Details
- 01 Apr 1998
- News
Deals For Sale
department and we agree to move them." In an arrangement with Federal Express, the modems are shipped to a warehouse in Memphis, Tennessee, and inspected. FairMarket then posts a description of the merchandise online for the next... View Details
Keywords: Judith A. Ross
- 25 Jul 2012
- News
Movie Magic
Kaplan: "Automated retail" dispenses movie magic. Photo courtesy Gregg Kaplan/Redbox If you’ve seen one at your local US grocery store, you know that “vending machine” is an inadequate description for Redbox, the sleek, red (of course) kiosks that dispense new-release... View Details
- 01 Mar 2012
- News
Shop Talk, Different Avenues
supply. In 2009 we started shaping the kind of inventory we needed and partnered with brands in the same way department stores do to make sure that we’re not left empty-handed when we have surges in demand. MT: How are you responding to... View Details
- Web
Trade Catalogs - The Art of American Advertising
Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details
- 17 Aug 2015
- News
The Play Alchemist
When Jessica Matthews (AB 2010, MBA 2014) was 19 and in her junior year of college, she and some classmates invented the Soccket, a soccer ball that generates and stores electricity during play. It was... View Details
Keywords: Constantine von Hoffman
- 01 Dec 2013
- News
Len Schlesinger Returns
other. Right now I feel very much like a kid in a candy store who is trying not to overeat. What are you looking forward to working on? I continue to be intrigued by the role of entrepreneurial activity inside large corporations. Right... View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
with a relentless focus on process and product improvement." Employee Investment Is Critical For Mercadona, investment in employees is part and parcel of process and product improvement. In 2008, the chain invested four weeks of training time and 5,000 for each... View Details
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
at least seven different store formats, from convenient Tesco Express outlets at one end of the spectrum to full assortment hypermarkets at the other. But, within all its stores, Tesco implements the same View Details
- 01 Mar 2014
- News
Cutting Edge
took over the family company in 1867, William and Andrew, the firm's bearded, fraternal namesakes, were familiar faces to generations of sniffling, wheezing Americans. But in recent decades, due to a series of indifferent owners and some... View Details
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)